Erin Marshall Email & Phone Number

FOR GLOBAL ORGANIZATIONSInnovative solutions for: Organizational Development, Leadership and Team Cultivation, Engagement and Retention, Learning & Development, Sales TrainingFOR BOUTIQUE FIRMSCustom Craft solutions for: Marketing Launches, Brand Identity, Competitive Analysis, Content Development, Customer Delight and Revenue GrowthFOR ENTREPRENEURS LOOKING TO LAUNCH AND SCALEIdentify, develop and implement best practices to elevate client experience, prepare for scalable growth and optimize revenue

Greater San Diego Area

Herald, demonstrate and drive the leadership values and team culture. Design and execute program to develop and mentor business leaders at various levels (newly onboarded, new team managers, rising leaders). Facilitate high performance coaching (individual and group). Help establish revenue plans and launch new business members. Design, develop and launch online learning curriculum based on adult learning, blended content delivery, real-time feedback and structured mentoring to accelerate and support success. Recruit, train and lead a team of entrepreneurs to grow and develop teams of their own to represent a line of nutrition products. Deliver presentations to prospective business builders and product users. Results: Grew organization to >250 business members and product users in less than a year (Top 1% in industry). New team members consistently onboarded and launched to profitability within one week (Top 2% in industry). Achieved uncommon retention, loyalty and engagement (Top 10% in industry).

Madison, New Jersey

(As Consultant) Design, develop and execute training programs and learning solutions. Project manage from strategic initiative to execution. Partner with leaders and cross-functional teams in a matrix environment for stakeholder input, content approvals and technology deployment (LMS). Direct external vendors on instructional design, content development and deliverable training assets. Design and launch engagement and communication plans to support rollouts.Results: Transformed large-scale sales learning and development initiative to transition 1.5 day CRM systems training from live (instructor led) to 100% virtual program. Dramatically enhanced instructional design and program content, produced and broadcast executive launch communication, unveiled gamified content to heighten excitement, designed a suite of novel, just-in-time support tools for high performance outcomes, enlisted cross-functional champions to drive implementation, mapped tiered incentive plan to lift key business metrics including: • Increased accuracy of annual sales forecasts (+$2B)• Increased efficiency of trade promotion spending (+$200M)• Reduced system errors and labor costs to correct (+/- $10M)• Reduced reliance on live support

Lake Forest, Ca

Delivered executive summaries, proposals and presentations to executive leadership team for corporate training recommendations. Designed, developed and implemented corporate training projects based on strategic initiatives, needs analysis, instructional design logic, and adult learner outcomes. Conducted train-the-trainer programs and collaborated with executives to create company best practices, policies, procedures and training rollouts. Researched, evaluated and proposed appropriate vendor partnerships.Results: As Project Turnaround Lead on large-scale Revenue Management training, rescued major initiative at risk, delivered program on time, on budget with innovative enhancements. Designed and developed company-wide Service Excellence in Customer Service training program from strategic initiative to implementation. Drafted, gained executive approval and published company-wide Revenue Management Best Practices and updates to Policies & Procedures in an environment of constant change.

Conducted needs analysis, developed proposals, delivered executive presentations, and completed corporate client contracts (range $10,000 - $250,000). Counseled senior executive clients on custom training programs, performance metrics and delivered coaching support. Led coaching sales team. Mapped and enhanced internal processes for increased productivity. Planned and managed all training events for general public and corporate clients. Designed, launched and managed Volunteer Recruitment and Recognition Program. Results: Designed and implemented website, generating over $35,000 in passive revenues during first year. Increased sales volume 100% and average sale 90% within 2 months. Grew average point-of-sale revenue collection by 32% within 4 months.

Bachelor Of Arts (B.A.), English And Communication

Activities and Societies: President - Public Relations Student Society of America (PRSSA), Rutgers University Chapter Double Major.

Bachelor Of Arts, Communication And English

Diploma