Erin Tenhagen Email & Phone Number

Pleasant Prairie, Wi, Us

Corporate Headquarters - Pleasant Prairie, Wi

-Assist Tax Specialists by answering questions and providing guidance.-Conduct Procedure, Email Short Paid Invoice, Silent Monitoring and Error Correction Audits of Tax Specialists for Team Leads.-Process payments on short paid invoices.-Perform complex customer account reviews for special handling scenarios.-Create and present activities during team meetings.-Host side by sides with new hires offering tips and tricks during processing/phone calls. -Summer Helper Team Lead.

Corporate Headquarters - Pleasant Prairie, Wi

- Navigate complex sales tax issues for US and Canada.- Analyze sales tax exemption certificates for accuracy.- Contact customers if documentation is missing or incomplete.- Apply approved sales tax exemption certificates.- Calculate and process sales tax credits based on exemption documentation.- Collaborate with a cross-functional team to provide exceptional service.- Provide valuable processing and procedural suggestions for implementation. -Assist TWO team with resolving short paid invoices. - Selected by the Trainers to participate in a full review of Tax Department Hot Keys & Form Letters for revisions. -Team Point Person (April 2022)- Member of the Uline Tax Department Social Committee: March 2020 - March 2023- Member of the Uline Finance Department Events Committee: March 2022 - March 2024

Antioch, Il

As the Office Manager of an Independent State Farm Agent, I supported company operations by maintaining office systems and supervising staff. I believe a successful office establishes a team atmosphere through leadership and employee development. My responsibilities include but were not limited to:-Lead Contact for Divisional Projects, Marketing Leads and Reports-Maintain Office Equipment and Inventory-Implement New Employee Training and Staff Registration-Monitor and Update Agency’s Website and Social Media Accounts-Register and Update/Upgrade Agency Mobile Devices and Platforms-Optimize Search Engine Results-Develop Creative Marketing Approaches-Knowledgeable in Paid Search Campaigns-Compliance of Office Literature and Regulations-Professional Sales of all Lines of Insurance (Life, Health, Property, Casualty, Business, Flood & Banking)-Co-Produce & Service over 6,000 Policies for 1,600+ Households-Conduct Needs Based Interviews and Make Recommendations to Prospects and Policyholders-Educate Clients on Existing and Future Products-Remain Current in all Product Changes and Technical Developments-Maintain a 10% Loss Ratio by Maximizing Retention Efforts-Improve Client Retention Through Active Communication and Problem-Solving Strategies-Participate in Company and Industry Training Sessions as Required (Including: Compliance, Information Security Awareness and Continuing Education Courses)-Update Agency Signage Solutions During Corporate Re-branding -Point of Contact for Aero Roll-outs on Corporate Computer/Laptop Workstations, Signature Pads, Monitors, and Camera Upgrades-Oversaw T1-T3 Upgrade for Unified Communications Access-Obtained Bids and Secured Contract for Driveway Resurfacing-Spearhead On-Site Community Ink Cartridge Recycling Drop Off Location

Northbrook, Il

-Initiate Foreclosure Process-Order/Search Legal Descriptions-Data Entry-Rotational Telephone Receptionist

Schaumburg, Il & Glendale, Az

-Balance Store Tills-Prepare Corporate Deposits for Armored Guard Pickup-Relieve Associates (covering all departments)

Bachelor Of Arts - Ba, Business Management

Associate Of Arts - Aa, Business Management, 3.982

Wisconsin Insurance License

Visual Communications