Erin Ternes Email & Phone Number

Fayetteville, Ar, Us

Northwest Arkansas, Arkansas, United States

As the second hire in a growing holistic health business, I oversee a range of operational and client-facing responsibilities that support the company’s growth, efficiency, and brand presence. My role requires adaptability, creativity, and a hands-on approach to manage both internal systems and client interactions.✧ Enhanced brand visibility and engagement through updated designs, a new website, social media management, and cohesive branding strategies, resulting in a significant increase in client inquiries.✧ Led content creation for newsletters and social media, crafting messages that reflect the company's mission and attract new clients, contributing to a growing audience and increased sales.✧ Created internal systems and processes, implementing CRM tools and organizational workflows that improved team efficiency and supported seamless client communications.✧ Managed client onboarding and communications, ensuring a high-touch experience that aligns with the company's holistic approach to health and wellness.✧ Executed project management tasks across various initiatives, coordinating timelines, resources, and goals to support marketing campaigns, partnership initiatives, and event planning.

I kicked off my journey into User Experience by enrolling in a 12-month UX Design program in November 2021. There, I successfully completed four diverse projects, including responsive web and comprehensive mobile designs. I began freelancing as a versatile UX, UI, Logo, and Web Designer in November 2022.✧ I strive to acquire the latest UX design principles, theories, and best practices through proactive learning, and enhancing my skills through courses, literature, and industry events.✧ I demonstrate proficiency in essential tools and programs, resourcefully employing them to elevate project outcomes.✧ I craft pixel-perfect wireframes, prototypes, and high-fidelity designs using Figma, ensuring precise visualization and collaboration.✧ Self-taught in no-code programs, such as Webflow and Squarespace, which I use for web development. When intricate solutions are necessary, I collaborate seamlessly with developers.✧ By designing and constructing impactful websites, I help increase online visibility and client inquiries, significantly elevating small business prominence.✧ I meticulously shape brand identities and user interfaces, crafting logos and establishing branding guidelines that amplify visibility, consistency, and overall professionalism.➣ Learning and growth are two values I hold close to my heart. In my career transition into Design, I have constantly pushed myself to be a better designer, absorbing as much as I can and evolving my skillset.

Fayetteville, Arkansas, United States

The Grid was a local gaming center that specializes in hosting online esports tournaments, community events, and after-school programs. I was hired to help open the store as a Project Coordinator and was quickly promoted to handle Marketing, Social Media, Graphic Design, and Web Management. ✧ I enhanced name recognition and business growth by creating promotional content and designing marketing materials.✧ Through targeted and engaging posts, I achieved a 300% increase in social media followers. ✧ I improved the company website by implementing user feedback gained from researching and testing, significantly reducing bounce rates. I learned how to use Wordpress to maintain the site and, for issues outside of my scope, I collaborated with a developer. ✧ I streamlined the new account signup process, moving everything from paper forms to an online system, saving time for users and staff alike.✧ I influenced strategy through effective communication and collaboration, facilitating meetings between business stakeholders and the marketing team. ➣ My resourcefulness, enthusiasm for learning new tools and programs, creativity, and problem-solving skills contributed to being an essential part of the growth of this company.

Carlsbad, Ca

Jeune et Jolie is an elegant modern French restaurant in southern California. Its focus on radical hospitality helped it earn a MICHELIN star. I was part of the opening bar staff.✧ I regularly refined my knowledge of food and beverage offerings, learning not just the facts about items, but the stories that they were a part of.✧ I displayed cross-functional collaboration, strong communication, and teamwork to navigate a fast-paced environment.✧ I tailored each experience to customer needs, demonstrating empathy and social awareness.✧ Extremely strong customer service skills, positivity, and professionalism was the expectation on each shift and those attributes were one of the reasons I was hired.➣ My time at JJ proved how significantly I could elevate my skills, adopt new standards, and increase my efficiency in a short amount of time.

Oceanside, Ca

Bagby is a brewery and gastropub whose extensive drink selection and spacious, multi-level venue made it a popular stop for locals and tourists alike. Here, I advanced from hostess to server and, ultimately bartender, showcasing evolving expertise and proficiency in each position.✧ In each position, I illustrated my knowledge of menu offerings, including profiles of up to 30 rotating beers. I constantly leveraged opportunities to learn more, through tastings and classes.✧ I developed effective systems for managing tables or parties of up to 60 people simultaneously.✧ I actively advocated for the customer and provided informed recommendations as needed, garnering multiple positive online reviews and regular guests. ➣ Despite my progress through different positions, no shift, role, or responsibility was “beneath me,” and I enjoyed helping in any way I could. My adaptable, team-player attitude encouraged positive and productive coordination.

Carlsbad, Ca

Solana Beach, Ca

Imeriti was a provider of financial services, offering administrative and marketing services to broker-dealers and insurance agents. I started at Imeriti as an Executive Assistant and was promoted to Operations Assistant.✧ As an Executive Assistant, I earned the trust and respect of executives through high-level support.✧ I also restructured and improved upon many inter-office systems and programs, increasing efficiency and saving time. ✧ These efforts, along with demonstrating my attention to detail and organizational skills, in part prompted my promotion.✧ In the new role, I spearheaded the development of comprehensive commission structures, optimizing payments to clients and diminishing calculation errors.➣ In this position I was valued for my reliability, attention to detail, and constant desire to improve systems.

The Green Schoolhouse Series was an initiative put on by Cause and Effect Evolutions that aimed to improve schools in underprivileged areas. I helped with a number of tasks in this role, from Administration to Executive Assistance to Human Resources to Client Support to Event Coordination to Media Planning.✧ Administration: Established high-level office organization, including creating a library of resources. Took detailed meeting notes during company-wide and executive meetings alike. ✧ Executive Assistant: Monitored executive calendars. Booked travel. Provided high-level support to CEO and CFO. ✧ Human Resources: Reviewed and distributed payroll. Assisted in hiring by reviewing resumes, calling referrals, and making screening phone calls.✧ Client Support: Coordinated new client onboarding. Executed partnership programs. Enriched relationships through positive communication.✧ Event Coordination: Researched options, ordered supplies, and booked vendors for multiple events in various cities. ✧ Media & Marketing: Implemented systems to organize marketing efforts. Negotiated prices of print media. Established connections with marketing representatives. ➣ In this role, I was quickly established as a "Jill of all trades". While my official title was Administrative Assistant, I was really the Anything-And-Everything Assistant. My love of helping people out, accomplishing tasks, job variety, and general enthusiasm helped me succeed in this position.

Ux Design

Bachelor Of Arts, International Relations