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✨ I am a versatile UX Designer and Operations Manager with 10 years of professional experience emphasizing collaboration, creative problem-solving, and a user-centered approach to business growth. My background spans project management, operations, and marketing, specializing in enhancing user experiences and optimizing organizational efficiency.🤝 With a strong foundation in hospitality, administration, and design, I excel at building seamless, positive experiences for clients and teams alike. My adaptable skill set has allowed me to thrive in fast-paced environments, from fine dining to startups, where I've continually delivered impactful results.👩🏻💻 Currently, as Director of Operations at a holistic health startup, I support business growth by leading client communications, managing digital content, and developing and refining internal processes. I oversee our branding, social media, and website to improve user experience and drive engagement.🏅 My diverse experience has shaped me into a strategic and empathetic leader with a unique perspective. A few achievements I’m proud of: ✧ Redesigning and building a website and developing a marketing strategy that saw online engagement increase 500%.✧ Earning a UX design certification and applying design thinking to create responsive websites and mobile apps for various clients. ✧ Helping multiple small businesses establish strong brand identities through logo, branding, and web design as a freelance consultant. ✧ Growing the social media following of a local esports startup by 300% and enhancing the website’s usability. ✧ Supporting cross-functional collaboration and customer advocacy in a MICHELIN-rated fine dining environment.🔧 My skill set includes User Flows, Wireframing, Prototyping, Usability Testing, User Research, Competitor & Market Analysis, User Interviews, Surveys, Web Design, Graphic Design, Marketing, Social Media Management, Content Creation, Copywriting, Organizing Internal Systems, Event Coordination, Client Communication, and Project Management.💼 I’m seeking a role in Product Management, UX, or Operations where I can leverage my skills in design thinking, strategic planning, and client advocacy to make a meaningful impact. I have worked in startups and well-established companies alike and feel comfortable at any stage, but I am especially drawn to small-to-medium-sized teams that value connection, creativity, and growth.📝 I love meeting new people and exploring new ideas, so let’s connect! Feel free to message me here or email me at erinternes@gmail.com.
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Customer Success SpecialistAcresFayetteville, Ar, Us -
Director Of OperationsTrue Self Health & Human Performance Nov 2023 - PresentNorthwest Arkansas, Arkansas, United StatesAs the second hire in a growing holistic health business, I oversee a range of operational and client-facing responsibilities that support the company’s growth, efficiency, and brand presence. My role requires adaptability, creativity, and a hands-on approach to manage both internal systems and client interactions.✧ Enhanced brand visibility and engagement through updated designs, a new website, social media management, and cohesive branding strategies, resulting in a significant increase in client inquiries.✧ Led content creation for newsletters and social media, crafting messages that reflect the company's mission and attract new clients, contributing to a growing audience and increased sales.✧ Created internal systems and processes, implementing CRM tools and organizational workflows that improved team efficiency and supported seamless client communications.✧ Managed client onboarding and communications, ensuring a high-touch experience that aligns with the company's holistic approach to health and wellness.✧ Executed project management tasks across various initiatives, coordinating timelines, resources, and goals to support marketing campaigns, partnership initiatives, and event planning. -
Ux DesignerSelf-Employed Nov 2022 - PresentI kicked off my journey into User Experience by enrolling in a 12-month UX Design program in November 2021. There, I successfully completed four diverse projects, including responsive web and comprehensive mobile designs. I began freelancing as a versatile UX, UI, Logo, and Web Designer in November 2022.✧ I strive to acquire the latest UX design principles, theories, and best practices through proactive learning, and enhancing my skills through courses, literature, and industry events.✧ I demonstrate proficiency in essential tools and programs, resourcefully employing them to elevate project outcomes.✧ I craft pixel-perfect wireframes, prototypes, and high-fidelity designs using Figma, ensuring precise visualization and collaboration.✧ Self-taught in no-code programs, such as Webflow and Squarespace, which I use for web development. When intricate solutions are necessary, I collaborate seamlessly with developers.✧ By designing and constructing impactful websites, I help increase online visibility and client inquiries, significantly elevating small business prominence.✧ I meticulously shape brand identities and user interfaces, crafting logos and establishing branding guidelines that amplify visibility, consistency, and overall professionalism.➣ Learning and growth are two values I hold close to my heart. In my career transition into Design, I have constantly pushed myself to be a better designer, absorbing as much as I can and evolving my skillset.
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Project ManagerThe Grid Esports Jul 2020 - Nov 2021Fayetteville, Arkansas, United StatesThe Grid was a local gaming center that specializes in hosting online esports tournaments, community events, and after-school programs. I was hired to help open the store as a Project Coordinator and was quickly promoted to handle Marketing, Social Media, Graphic Design, and Web Management. ✧ I enhanced name recognition and business growth by creating promotional content and designing marketing materials.✧ Through targeted and engaging posts, I achieved a 300% increase in social media followers. ✧ I improved the company website by implementing user feedback gained from researching and testing, significantly reducing bounce rates. I learned how to use Wordpress to maintain the site and, for issues outside of my scope, I collaborated with a developer. ✧ I streamlined the new account signup process, moving everything from paper forms to an online system, saving time for users and staff alike.✧ I influenced strategy through effective communication and collaboration, facilitating meetings between business stakeholders and the marketing team. ➣ My resourcefulness, enthusiasm for learning new tools and programs, creativity, and problem-solving skills contributed to being an essential part of the growth of this company.
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BartenderJeune Et Jolie Dec 2018 - Oct 2019Carlsbad, CaJeune et Jolie is an elegant modern French restaurant in southern California. Its focus on radical hospitality helped it earn a MICHELIN star. I was part of the opening bar staff.✧ I regularly refined my knowledge of food and beverage offerings, learning not just the facts about items, but the stories that they were a part of.✧ I displayed cross-functional collaboration, strong communication, and teamwork to navigate a fast-paced environment.✧ I tailored each experience to customer needs, demonstrating empathy and social awareness.✧ Extremely strong customer service skills, positivity, and professionalism was the expectation on each shift and those attributes were one of the reasons I was hired.➣ My time at JJ proved how significantly I could elevate my skills, adopt new standards, and increase my efficiency in a short amount of time.
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BartenderBagby Beer Company May 2017 - Oct 2019
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ServerBagby Beer Company Sep 2015 - Oct 2019Oceanside, CaBagby is a brewery and gastropub whose extensive drink selection and spacious, multi-level venue made it a popular stop for locals and tourists alike. Here, I advanced from hostess to server and, ultimately bartender, showcasing evolving expertise and proficiency in each position.✧ In each position, I illustrated my knowledge of menu offerings, including profiles of up to 30 rotating beers. I constantly leveraged opportunities to learn more, through tastings and classes.✧ I developed effective systems for managing tables or parties of up to 60 people simultaneously.✧ I actively advocated for the customer and provided informed recommendations as needed, garnering multiple positive online reviews and regular guests. ➣ Despite my progress through different positions, no shift, role, or responsibility was “beneath me,” and I enjoyed helping in any way I could. My adaptable, team-player attitude encouraged positive and productive coordination.
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RealtorCarrington Real Estate Services Jan 2015 - Jan 2016Carlsbad, Ca -
Operations AssistantImeriti Jan 2013 - Dec 2015Solana Beach, CaImeriti was a provider of financial services, offering administrative and marketing services to broker-dealers and insurance agents. I started at Imeriti as an Executive Assistant and was promoted to Operations Assistant.✧ As an Executive Assistant, I earned the trust and respect of executives through high-level support.✧ I also restructured and improved upon many inter-office systems and programs, increasing efficiency and saving time. ✧ These efforts, along with demonstrating my attention to detail and organizational skills, in part prompted my promotion.✧ In the new role, I spearheaded the development of comprehensive commission structures, optimizing payments to clients and diminishing calculation errors.➣ In this position I was valued for my reliability, attention to detail, and constant desire to improve systems.
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Executive AssistantThe Green Schoolhouse Series Mar 2011 - Oct 2012The Green Schoolhouse Series was an initiative put on by Cause and Effect Evolutions that aimed to improve schools in underprivileged areas. I helped with a number of tasks in this role, from Administration to Executive Assistance to Human Resources to Client Support to Event Coordination to Media Planning.✧ Administration: Established high-level office organization, including creating a library of resources. Took detailed meeting notes during company-wide and executive meetings alike. ✧ Executive Assistant: Monitored executive calendars. Booked travel. Provided high-level support to CEO and CFO. ✧ Human Resources: Reviewed and distributed payroll. Assisted in hiring by reviewing resumes, calling referrals, and making screening phone calls.✧ Client Support: Coordinated new client onboarding. Executed partnership programs. Enriched relationships through positive communication.✧ Event Coordination: Researched options, ordered supplies, and booked vendors for multiple events in various cities. ✧ Media & Marketing: Implemented systems to organize marketing efforts. Negotiated prices of print media. Established connections with marketing representatives. ➣ In this role, I was quickly established as a "Jill of all trades". While my official title was Administrative Assistant, I was really the Anything-And-Everything Assistant. My love of helping people out, accomplishing tasks, job variety, and general enthusiasm helped me succeed in this position.
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Executive AssistantCause And Effect Evolutions Mar 2011 - Oct 2012
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Internet Marketing Consultant InternWellness.Com Nov 2010 - Jan 2011
Erin Ternes Skills
Erin Ternes Education Details
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International Relations
Frequently Asked Questions about Erin Ternes
What company does Erin Ternes work for?
Erin Ternes works for Acres
What is Erin Ternes's role at the current company?
Erin Ternes's current role is Customer Success Specialist.
What is Erin Ternes's email address?
Erin Ternes's email address is er****@****ail.com
What is Erin Ternes's direct phone number?
Erin Ternes's direct phone number is +147946*****
What schools did Erin Ternes attend?
Erin Ternes attended Designlab, Hendrix College.
What skills is Erin Ternes known for?
Erin Ternes has skills like Powerpoint, Social Media, Public Speaking, Salesforce.com, Responsive Web Design, Online Marketing, Human Resources, Wireframing, Ux Research, User Experience, Press Releases, Event Planning.
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