Erin Tonn Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

Austin, Texas, United States

• Milwaukee-area seasonal recruiting, Sept - Oct 2020

Mayfair Mall Seasonal

• Accountable to closure checklist and overseeing the execution of operational tasks• Responsible for organizing, prioritizing and delegating throughout turndown week• Deep understanding of all inventory-related tasks involved in close (packing, RFID, shipping, etc.) • Responsible for enrolling and training team on packing and shipping non-negotiables • Managed completion of inventory-related tasks (consolidations, closing transfers, etc.)

Greater Milwaukee Area

• Marketing and transactional emails, brand voice development, internal branding and culture copy, SEO blog ghostwriting, email and blog content planning, social media posts, ads, product copy, web/mobile UX copy, CS canned responses and chatbot scripts for a fast-paced startup.• Oversaw junior copywriter and freelance bloggers: project supervision, editing and training/mentorship.

Greater Milwaukee Area

• Provided personalized customer service to Wantable customers, assisting with subscription management, account troubleshooting, billing, shipping, and QA inquiries.• Trained and advised Customer Advocates.• Identified opportunities for process improvement, recommending products and CMS capabilities to appropriate teams. • Quickly and intuitively identified system outliers to head off problems and procedural breakdowns, minimizing customer and cost impact.• Wrote clear and… Show more • Provided personalized customer service to Wantable customers, assisting with subscription management, account troubleshooting, billing, shipping, and QA inquiries.• Trained and advised Customer Advocates.• Identified opportunities for process improvement, recommending products and CMS capabilities to appropriate teams. • Quickly and intuitively identified system outliers to head off problems and procedural breakdowns, minimizing customer and cost impact.• Wrote clear and engaging customer FAQ responses for departmental use via Freshdesk platform. • Managed Facebook response, cultivating Wantable’s friendly, candid, and authentic voice.• Assisted marketing team with copywriting, proofing and guide-writing.• Assisted dev team with site and mobile app UAT.• Assisted merchandising team with product copy editing, sample sale organization and implementation, and inventory cycle counts. • Led delinquent billing, collections, and fraud prevention processes. Trained Loss Prevention Specialist to take over those processes. Show less

Nyc & Chicago

Research, business development, CRM, systems organization, and event planning for leadership development and executive coaching consultancy.

Nyc

Seasonally recruited to lead an inexperienced high-volume visual merch team for peak holiday months.

Nyc

• Recruited, trained and led sales team at luxury tech/fitness flagship.• Developed detailed technical knowledge and improvised troubleshooting of Peloton hardware (bike) and software to provide in-store and call-in customer support.• Created ad hoc CRM database and e-mail copy to increase follow-up sales and customer care satisfaction before company-wide use of SugarCRM platform.• Built strategic business partnerships with luxury athletic apparel stores (lululemon athletica… Show more • Recruited, trained and led sales team at luxury tech/fitness flagship.• Developed detailed technical knowledge and improvised troubleshooting of Peloton hardware (bike) and software to provide in-store and call-in customer support.• Created ad hoc CRM database and e-mail copy to increase follow-up sales and customer care satisfaction before company-wide use of SugarCRM platform.• Built strategic business partnerships with luxury athletic apparel stores (lululemon athletica, Bandier, etc.) to maximize product visibility in key client markets.• Assisted senior buyer with assortment building, allocation, branding, inventory process and sell-through strategy of boutique apparel and accessories.• Managed all retail-related CMS data input and editing, including SKU creation, per-store SKU designation and price adjustments; provided on-call troubleshooting of CMS tech issues for all retail locations. Show less

Nyc

• Managed retail floor operations, guest experience, and sales. • Developed team communication and leadership skills; coached key successors.• Analyzed sales data to formulate strategic markdown and visual merchandising strategy. In Q1, 2014: - Product strategy placed store in top 3 percent-to-plan stores in US. - Grew men’s sales 90% QOQ. - Inventory cycle count for multi-million dollar store location resulted in <1% shrink.• Created and oversaw execution of… Show more • Managed retail floor operations, guest experience, and sales. • Developed team communication and leadership skills; coached key successors.• Analyzed sales data to formulate strategic markdown and visual merchandising strategy. In Q1, 2014: - Product strategy placed store in top 3 percent-to-plan stores in US. - Grew men’s sales 90% QOQ. - Inventory cycle count for multi-million dollar store location resulted in <1% shrink.• Created and oversaw execution of bi-weekly storewide merchandise product placement in functional stories. Trained visual merch team in product placement and sell-through best practices.• Trained inventory team in efficient receiving, processing and restocking practices to increase sales and reduce shrink. Show less

Nyc

Nyc

Seasonal recruiting, onboarding, timecard and payroll management.

Nyc

Bachelor Of Music, Voice And Opera

Acupuncture And Traditional Chinese Medicine