Build high-performing marketing team and ensure effective coordination with other teams across the organization and with external partners. Drive brand consistency across 50+ title brands, multiple subsidiary brands, and corporate brand. Translate overall marketing vision into plans, deliverables, and content strategies based on business objects across all channels (online/offline/social). Serve as marketing subject matter expert for legal and compliance counsel. Prepare executive communications and presentations. Provide guidance, strategy, and implementation for all corporate communications to ensure alignment with goals of the company. Launch and manage strategy for FNF Social, a Yammer/Viva Engage-based internal community platform that helps increase employee engagement across locations, business segments, and brands. Manage production of corporate investor publications (Annual Report, Proxy, Sustainability Report, Quarterly Fact Sheets). Establish and manage strategic direction of corporate level social media pages. Create and execute video strategy for internal and external initiatives. Continue to supervise all creative development, messaging, and production of collateral for FNF corporate, title brands, and inHere brand. Partner with Regional Marketing Directors to evaluate marketing campaigns, build brand awareness, and provide guidance.

Supervised all creative development, messaging, and production of collateral for FNF corporate, title brands, and inHere brand. Drove brand consistency across 50+ title brands, multiple subsidiary brands, and corporate brand. Partnered with Regional Marketing Directors to evaluate marketing campaigns, build brand awareness, and provide guidance. Prepared executive communications and presentations.

Managed all aspects of educational events, both live and online (synchronous and asynchronous). Set strategic direction of education department. Oversaw design and creation of marketing and educational collateral using Adobe Creative Suite. Implemented pedagogically sound training initiatives for both external agents as well as internal employees. Designed and implemented multimedia training using Adobe Captivate. Approved Instructor with the Florida Department of Financial Services.

Designed PowerPoint and end-user training materials for instructor led educational events as well as webinars. Designed and implemented multi-media, online training using Adobe Captivate. Consulted on the design of marketing collateral and training materials. Provided expertise for various business units hosting webinars. Approved Instructor with the Florida Department of Financial Services.

Managed customer service team after company acquisition; Decreased call queue time by 14% and increased email response time by 67%; Conducted in-depth job-task analysis and/or needs assessment to identify learning objectives and determine training solutions and other performance enhancement solutions; Created electronic performance support system to enhance organization of knowledge; Researched and modified existing training curriculum to more appropriately meet training needs

Administered Production software; Managed various performance improvement projects for production employees throughout the state; Created and maintained Access database with InfoPath and SharePoint integration; Developed and designed Production and Customer Service SharePoint website to address performance tracking and knowledge dissemination issues

Created end-user training manuals, task-specific job aids and multimedia learning aids (PowerPoint). Created multi-media, online training using Adobe Captivate. Conducted needs assessment to improve centralized customer service function. Developed, designed and conducted instructor-led and online demonstrations and training sessions. Managed implementation of TitleWave Title Insurance Software. Conducted instructor-led training to software end users on RamQuest and TitleWave title insurance software. Developed, designed and conducted demonstrations and distance training sessions over Microsoft Live Meeting. Provided ongoing software support after software deployment date. Performed end-user testing for software upgrades.

Incorporate teaching strategies to foster student learning, success, and retention; Development of curriculum within the Office Administration Management program to promote mastery of software; Manage course in Canvas Learning Management System; Courses taught: PowerPoint 2016, Publisher 2016, Word I 2016

Oversaw twelve full time employees. Created and managed the search strategy for the real estate tax cycles of five states. Fostered cross-team collaboration. Assessed staffing needs, conducted interviews and staffed Search Department. Authored and delivered instructor-led training to new employees. Established skills refinement modules for existing team members and delivered instructor-led training. Measured employee performance and developed personal improvement plans for team members not meeting company standards. Organized Search Department into four cohesive teams to optimize work output. Promoted employee development by emphasizing training and skills advancement