Erin Valenzuela Email & Phone Number

Remote

Remote

Colorado Springs, Colorado, United States

Colorado, USA

• Provide accommodation and 24/7 customer service, recognized with Superhost award & 4.8 rating
• Maximize sales by optimizing listings and revenue management, resulting in $18K yearly revenue
• Maintain high occupancy and tenant satisfaction while coordinating third party cleaning services

Colorado Springs, Colorado Area

• Solely developed operations for opening 74-bed hostel, reached 100% occupancy and 40K revenue
• Achieved 5-Star Rating by curating guest experience 24/7 via reservations & conflict management
• Hired and motivated staff of 11 by training on software, customer service and conflict resolution
• Executed direct booking sales plan by creating SEO-rich website, resulting in > 50% direct bookings
• Negotiated contracts and executed back-end setup with booking platforms and third party vendors

International

• Co-Founder
• Freelanced hostel management, including 2 month re-opening for 40-bed, 4.5 rated hostel
• Used knowledge from self-learning web design skills to co-found web design consulting company
• Improved marketing strategies for 12 businesses by building SEO-rich websites from domain creation, site hosting, social media integration and web design using Wordpress, HTML & CSS
• Coached clients on booking software, social media optimization, web basics and customer service

Remote

• Conducted 20 interviews across 13 states with owners of America’s best and most unique hostels
• Authored articles related to hostel industry trends and best practices
• Coordinated with HostelManagement.com leadership to improve services provided to hostels

Newtown, NSW & Randwick, NSW

• Urban Newtown Hotel & Freespace Pop-Up Hotel
• Implemented system & software training roll-out to staff of 6 for operating a 475-bed temporary hotel
• Motivated 10 front desk staff by implementing Ratings Campaign to combat guest feedback
• Coordinated guest experience with international remote teams, such as accommodation logistics, customer service, itinerary planning, and music venue partnership for 3 renowned bands
• Led staff and guests 24/7 through challenging situations, such as disputes, inquiries, & evacuations
• Utilized reservation management and purchasing software to facilitate all hotel purchasing & billing

Sydney, Australia

• Assisted in running corporate events including Game Shows, Amazing Races, Charity Competitions, and Pub Quests tailored to client needs
• Coordinated and executed run sheets, creatively adapted itineraries as needed, and ensured client satisfaction through acting, improvisation, and ability to cater to the audience.

Sydney, Australia

• Luxury Airbnb Property Management
• Ensured guest satisfaction through 24/7 remote customer service and reservation management
• Performed inspections and coordinated third party services for 12 properties over 6 geographies
• Onboarded 6 luxury clients by creating appealing listings and coaching on pricing and travel trends

Sydney, Australia

Contributor to Backpacker Youth Tourism E-News. Covering topics related to backpackers from an industry focus.

San Francisco Bay Area

• Grew partnerships in $7 million territory with 100+ accounts using CRM remotely & in-person
• Performed administrative duties, such as payment reconciliation, contracting, and purchase orders
• Implemented sales plans to achieve 80% distribution using software and business analysis
• Received Innovation Award for influencing clients with product, policy, and pricing advice

Remote

University Of Connecticut

• Participated in recruitment efforts for potential candidates for positions within the company
• Increased Altria brand awareness on campus through presentations at career fairs, club meetings, and classes
• Facilitated interviews with candidates and established a connection with candidates by actively serving as a resource for information and troubleshooting
• Applied and enhanced skills gained from the sales internship experience by completing monthly sales coverage

Hartford, Connecticut Area

• Applied sales, marketing, and compliance training by managing of a sales territory
• Created and presented a strategy for increased profits by analyzing business trends and identifying opportunities
• Added value to retailer business by improving product platform, filling distribution gaps, and executing selling initiatives

Storrs, CT

• Plan and orchestrate promotional events and music performances to increase organization visibility, including promotion and advertising, booking venues, negotiating contracts with performers, and recruiting staff to.
• 2013 Spring Weekend Concert, an all-day, $35,000 event, featuring twelve performing artists
• 2014 WHUS Reggae Concert, evening, three band performance
• Establish working relationships with station board members, UCONN employees, and external designers and promotional supply companies, and local concert venues
• Develop and maintain a WHUS Street Team, including recruitment, coordination of meetings and events, and marketing of the benefits the station has for the UConn community
• Create promotional solutions to increase visibility, tabling fairs and festivals, giveaways, ticket call-ins, social media contests

University Of Connecticut, Storrs Campus

• Plan and implement the WHUS Training Program by teaching FCC Compliance, WHUS Policy and broadcasting technique
• Manage the mentoring process of trainee and on-air DJ collaboration to determine on-air eligibility

Storrs, CT

• Industry: Performance Venue
• Manage and execute the setup, lighting, and sound for stage performances
• Handle money and utilize customer service while ushering and fulfilling box office duties
• Produce and distribute programs for shows
• Exhibit customer service while communicating with conductors, directors, and patrons
• Supervise and guide ushering staff to ensure box office duties are met

Online

• Industry: Music Magazine
• Produce quality written content in news and interviews with top recording artists for weekly publication
• Cultivate productive working relationships within the music industry to maintain relevant industry knowledge

MV Explorer

• Collaborate on researching, writing, editing, and producing Semester at Sea promotional content for print and web
• Prepare press releases and public awareness materials while assisting with visiting members of the media and special guests
• Interview and photograph members of the shipboard community to supplement publications

Chichester, NH

• Develop the e-commerce portion of Harris Family Furniture’s website by populating it with products and descriptions and provide insight and direction for the future of the website
• Create the communication process for e-commerce customers, including leads, direct sales, and sales follow-up
• Sell products through the web, over the phone, and in the store while learning about the furniture business

Online Marketplace

• Industry: Online Marketplace
• Create and produce products to satisfy customer demands while balancing input, output, and money exchange
• Promote store and products through creative marketing, language, and credibility

Middletown, CT

Industry: RestaurantDuties: Cleaning, Customer Service, Food and Beverage Service

Uconn

• Compiled information about WHUS supporters and coordinated communication with such individuals
• Attended and aided in arranging the WHUS Fundraising Radiothon event

East Hampton, CT

Industry: Food IndustryDuties: Customer Service, food service

Bachelor Of Arts (B.A.), Communications, Gpa: 3.64

Activities and Societies: Alpha Lambda Delta, WHUS 91.7, Outing Club, Photography Club, Random Acts of Kindness, Dean's List

Communications, Communication And Media Studies

Institute for Shipboard Education August 2013 – December 2013 (5 months)University of Virginia, Charlottesville, VA - Pursued a.