Erin Heath, Mba, Crcp-I Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Salt Lake City, Utah, Us

Accountable to lead the operational management for business and referral development services for assigned areas. Assist in planning, development, organization, and coordination of strategic and tactical efforts to promote U of U Health programs to referral sources and identify opportunities for collaboration and growth.

Salt Lake City, Utah, Us

Developed a comprehensive onboarding and strategic planning process for the Department of Surgery to align priorities and foster collaboration between the department, marketing, outreach, advancement and other key stakeholders. This included partnering with data analysts to create dashboards to track efforts and report out on ROI in a way that had never been done before.

Salt Lake City, Utah, Us

Led a team of 23 Patient Relations Specialists who had primary responsibilities of providing exceptional care with professional service and a memorable patient experience. Responsible for hiring and training new staff, providing ongoing education, safety processes, and evaluating performance.Demonstrated success in developing, monitoring, and achieving budget goals. Managed labor and non-labor expenses to budget. Also managed revenue to budget to maximize potential center revenue.

Salt Lake City, Utah, Us

Responsible for ensuring staff readiness and success in adopting operational workflows and effectively bridging training between operations and IT Training. Collaboration with management to assess training needs, make recommendations, develop training programs, and deliver training classes to RCSS employees, consultants, and customers. Created lesson plans, training exercises and aids, reference documents, evaluation tools, and training material. Monitored and evaluated the effectiveness of the training programs and provide meaningful feedback to the appropriate parties. Secondary responsibilities included handling all onboarding and offboarding for the department including off-shore vendors.

Salt Lake City, Utah, Us

Supervised a team of 3 surgical coordinators by ensuring all team objectives were met by providing up to date pertinent information to the job. Created work schedules, and approved time off to meet the needs of the clinic, as well as kept track of hours worked during the week to reduce overtime. Trained new staff, as well as other positions within the company, on the details that are involved in the authorization process. Developed a new process for surgery scheduling by simplifying processes that are for better good of patients as well as the organization. Point of contact for all questions pertaining to questions about new scheduling system I helped develop.

Salt Lake City, Utah, Us

Worked with providers to gather all information about procedures that need to be scheduled including collecting diagnosis codes and any CPT codes that will be used. Scheduled patients within the surgical system and create hospital accounts using all coding information, updating all insurance and billing information for patients. Obtained prior authorization from insurances, also working to receive gap exceptions as well as referrals from outside offices. Coordinated new procedures with the billing office to set new billing codes and pricing as well as train staff. Billing specialist for over 4 years answering patient questions about billing issues, coordinating with the billing department, the provider, and other billing areas to correct mistakes. Trained office staff on new billing requirements, as well as office systems, and office protocol. Also responsible for monthly staffing schedules and reconciling daily deposits for the office.

Salt Lake City, Utah, Us

• Working in customer service helping patients through the registration process while checking in or checking out for appointments. • Verified insurance information, scheduled appointments, and assisted patients with matters over the phone. • Coded all charge sheets using ICD-9 coding and entered charges daily for billing purposes using charge entry. • Assisted billing department in making corrections to coding by reviewing all chart notes.

Layton, Ut, Us

• Working in customer service registering patients for procedures, verifying all personal information and insurances. • Back up labor and delivery coordinator, calling and verifying insurance benefits, obtaining authorization, creating payment estimates, and collecting payments. Services also included counseling patients on payments and options for handling bills.

Master Of Business Administration - Mba, Business/Healthcare Management

Bachelor’S Degree, Health/Health Care Administration/Management

Associate’S Degree, Health/Health Care Administration/Management

Education record