- Reviewed and evaluated business systems and user needs- Identified and documented business requirements- Monitored project progress by tracking activity, generating progress reports, recommending actions, and resolving problems- Acted as a team lead and prioritize work within the team in order to maximize performance and ensure goals are achieved on time- Acted as a liaison between technology teams, support teams, and business partners and organize communication between all parties- Maintained and prioritized the product backlog based on business value and/or ROI- Provided product training and day-to-day technical support to end users

- Converted data into strategic business reports to be used by all areas of the business for tracking business performance and trends- Identified issues within existing operational processes and developed improvements through research, development, testing, and analysis- Collected, consolidated, and analyzed corporate, field, and store feedback to provide effective solutions- Designed and developed documentation for operational processes- Created and delivered training to end-users within company guidelines

-Supported the engineering test environments through design, deployment, installation, configuration, testing, and verification of software and support applications-Provided day to day system administration to users

- Coordinated, managed, tracked, and traced freight- Established and coordinated schedules with carriers, negotiated rates, and maintained customer relations- Proactively identified problems and swiftly implemented the appropriate solutions- Updated and maintained the transportation management system

- Redesigned the inventory system for the company's new stock room- Interviewed employees and documented user needs - Took inventory of all parts using SAP and then coordinated a new storage system to ensure that all parts had a place and would be able to fit in their new place, even at full capacity.

- Worked at the front desk and made and maintained reservations through an electronic reservation system- Helped run the campground store, take inventory, and keep the facility clean- Provided excellent customer service to employees- Created daily reports and ensured balance of cash at the end of each shift- Let various activities throughout the campground such as group crafts and group hikes

I worked with a team of 12 to set up new computers into schools across Montgomery County Public Schools. I was responsible for deploying, installing, and configuring the new computers into classrooms.