Erin Wachowski Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

•Coordinate day-to-day activities related to assigning undergraduate students to residential spaces•Coordinate customer service requests & communication with residents and their families•Continually improve the accuracy, efficiency and convenience of the assignment process•Maximize occupancy while maintaining consistency and compliance with institutional priorities and timelines•Oversee and execute application, roommate selection, room selection, contracting, billing, move-in & move-out processes•Ensure appropriate processing of charges and payments•Coordinate with Residential Services staff to prepare resident spaces for occupancy/renovation, and manage access as well as transitions between summer & academic year•Work directly with residents and their families to resolve conflicts•Manage requests for exception, appeals, concerns, & enforcement related to policies and contractual issues•Oversee /edit email communications to and from residents•Plan, develop, and execute the College Housing multichannel marketing strategies & communications calendar, including print materials, digital advertising and media, direct mail, email, website, social media, video, partnerships, and events.•Track, analyze and determine effectiveness of all outreach initiatives (advertising, email communications, social media engagement, etc.) & activities (recruitment events, etc.) using data management tools and metrics•Contribute creative, innovative, & technologically savvy ideas/ recommendations for the development and implementation of College Housing communications•Design, plan and implement Housing-wide, assessment-related mechanisms and supporting outcomes assessment efforts as they relate to strategic planning, mission and goals•Provide technical input and support for the selection, design and/or development of assessments that measure student learning, student satisfaction, as well as staff learning in both instructional and non-instructional settings

Maywood, Il

• Provided administrative supervision and support to residents while acting as a liaison between residents and department/hospital administration and advocating for their educational, personal and professional needs • Advised the Program Director by identifying and evaluating ways to improve workflow and cost effectiveness while interpreting and applying Accreditation Council for Graduate Medical Education and Loyola Graduate Medical Education policies to maintain program accreditation and the safety of residents and patients• Supervised and train administrative staff to conduct accurate data entry and records management, medical licensing and compliance audits, event management, and day-to-day clerical and customer service duties• Overseen the Program Evaluation Committee by facilitating productive and meaningful meetings and ensuring follow-up on issues regarding neurosurgery resident training and administration by involving necessary stakeholders• Planned and facilitated department events including recruitment, orientation, graduation and retreats • Reviewed residency applications and select the strongest candidates for interviews• Approved and reconciled corporate card purchases

• Coordinated assignments of all housing units to students utilizing housing management software to process new agreements, room change requests, and judicial room changes. • Managed the processing of all housing agreements for new and current students, as well as the processing of all housing assignment forms, including wait list, room change, room reassignment, summer and winter Housing Agreements. • Developed and distribute mass communications to students regarding housing confirmation, billing and meal plan information, assignment notification, and wait list updates. • Organized housing assignments for all special student populations of the university: Athletics, Students with Disabilities, Honors, Music and Theatre.• Maintained Access databases to communicate and track room changes, new assignments, cancellations, students on waitlist and billing information for Housing Services and Residential Education.• Trained, manages, and evaluates 4 student employees, and assisted in the management and training of two additional student employees.• Assisted with the planning and execution of Room Selection for the Lincoln Park and Loop campus to meet with students for the in person process to select their housing for the upcoming school year.• Processed system transactions with University’s PeopleSoft student information system.• Audited and maintained building access using Black Board• Responded to after hour emergency relocation and access removals

• Provided administrative support to the Assistant Director of Housing Assignments• Assisted with projects for Housing Assignments • Coordinated cancellation process including meeting with students, data entry in the Housing Business Report and housing management system • Processed Housing Cancellation Appeals, handling and maintaining confidential information• Data steward for Image Now System, including managing staff access and supervision of daily processes• Recorded and retain minutes for area meetings• Conducted weekly, quarterly, and annual audits of housing data• Maintained and build strong relationships with campus partners• Redesigned and maintain external Housing website pertaining to student Housing Assignments

• Provided administrative support to the Associate Director of Housing Services• Assisted with department projects• Coordinated all incoming calls of prospective students, parents and current students• Updated, maintain, and write department policies and procedures• Recorded and maintain minutes for area meetings• Hired, trained, and supervised two student employees• Approved student payroll• Managed all incoming and outgoing packages• Assisted in additional project work when needed• Approved all appointments for the housing conference room, laptop, projector, and phone requests• Hired, trained, and supervised two desk receptionists

Master Of Public Service Management (Ms), Higher Education/Higher Education Administration

Bachelor Of Arts (B.A.), Higher Education Services