Director, Client Engagement
Current
Sep 2024 - Present
AeroLeads people directory · profile
Erin Wallace Email & Phone Number
Director, Client Engagement | Certified Customer Experience Professional
at
Bain & Company
1 work email found
@johndeere.com
7 phones found area 515, 919, 973, and 309
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Client Engagement | Certified Customer Experience Professional
Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Who is Erin Wallace? Overview
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Quick answer
Erin Wallace is listed as Director, Client Engagement | Certified Customer Experience Professional at Bain & Company, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a work email signal at johndeere.com, phone signal with area code 515, 919, 973, 309, and a matched LinkedIn profile for Erin Wallace.
Erin Wallace previously worked as Director, Client Engagement at Bain & Company and Director Commercial & Customer Success, Americas at Bain & Company. Erin Wallace holds M.S., Agricultural Economics from Purdue University.
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Email format at Bain & Company
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*@johndeere.com
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Profile bio
About Erin Wallace
Accomplished senior executive in customer-led growth leading CX, sales, support, and marketing, and known for exceptional leadership and driving results through strategic planning and service design to deliver consistent brand and value messaging.Leader in customer-centered innovation (JTBD), product launch and extensive experience in Commercial Excellence and Customer Experience design implementation and measurement.Erin has over 20 years of proven ability to creatively identify and innovate opportunities in customer interactions. Her strengths include designing and launching solutions based on enterprise, customer and colleague needs through various market channels.Erin has demonstrated competence in Fortune 100, midsize and startup companies with an outstanding reputation for partnering, mentoring, promoting collaboration, and resolving complex business challenges.Erin is an expert leader in Bain & Company's customer practice, enjoys speaking at Customer Experience industry events and supporting companies and CX leaders as they build or advance their customer experience practices.
Listed skills include Cross Functional Team Leadership, Strategy, Leadership, Program Management, and 27 others.
Current workplace
Erin Wallace's current company
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10 roles · 14 years
Erin Wallace work experience
A career timeline built from the work history available for this profile.
Director Commercial & Customer Success, Americas
Jan 2023 - Oct 2024
Head Of Customer Experience - Agricultural Solutions Group, Global
Aug 2020 - Jan 2023
Director Customer Experience, Basf Group North America
May 2019 - Aug 2020
Director, Customer Experience & Digital Strategy - Agricultural Solutions Group, North America
Accountable for significant revenue and share of wallet growth generated by differentiated customer experience delivery. Responsible for teams focused on shaping a customer centric culture; customer go-to-market strategy; digital strategy & solution delivery; data strategy/governance and PMO. Led team of 25 and collaborated across business unit CX teams.
Aug 2017 - May 2019
Division Manager, Customer Support
Accountable for all aspects of the John Deere aftermarket commercial strategy in MI, OH, IN, KY, TN, AL and GA, including customer retention and growth. Develop business plans and direct resources to enable channel partner and customer success. Closely collaborated with peers to set service & support strategy for North America. Responsible for 10 technical.
Nov 2015 - Aug 2017
Global Manager, Customer Experience
Accountable for implementation of global voice of customer and measurement programs. Guided customer experience initiatives and advanced corporate customer-centric cultural transformation by driving alignment between business unit goals and brand experience objectives. Responsible for global team of 5 direct reports and 120 matrix employees; closely.
2012 - Dec 2015
Manager, Strategic Customer Focus
Global Voice Of Customer Program ManagementCustomer Experience Management
Jan 2012 - Oct 2012
Customer Experience Manager
- Managed three direct reports and oversaw 70 cross-functional change agents in the U.S. and Canada; reported to VP of Strategic Customer Focus. Integral leader in customer experience strategy development and responsible.
- Championed division’s Customer Experience Champions program designed to enhance deep customer understanding and embed experience design capability to improve customer and channel experience.
- Developed and successfully implemented customer segment and market-based education programs for executives and employees.
- Spearheaded new Voice of Customer work system that ultimately improved customer experience metrics; led team to develop strategy and processes and provided IT and cultural support.
Jan 2010 - Oct 2012
Strategic Account Manager
- Maintained and grew corporate and local business relationships with assigned multi-billion dollar account in the Agricultural Cooperative sector.
- Grew account from $350M to $550M over three years, a 57% increase.
- Worked onsite at account’s corporate HQ to facilitate communication and collaboration between senior executives and managers across the marketing, sales & credit operations, advertising, and training divisions
- Instrumental in the ideation, development and implementation of Sales Finance Funds used to incrementally grow business by providing dealer-managed sales finance opportunities to convert customers away from competitors.
- Led development of annual retail-level sales finance incentive programs. Analyzed industry opportunity, researched customer needs, and gained buy-in around product marketing, retail operations, and advertising strategy.
- Delivered consistent year-over-year market share gains via multi-touch media and sales campaigns.
May 2006 - May 2008
4 education records
Erin Wallace education
M.S., Agricultural Economics
Purdue University
Mba, Business, Management, Marketing, And Related Support Services
Indiana University - Kelley School Of Business
B.S., Operations Management
Nc State Poole College Of Management
Bachelor Of Science - Bs, Operations Management
Nc State Poole College Of Management
FAQ
Frequently asked questions about Erin Wallace
Quick answers generated from the profile data available on this page.
What company does Erin Wallace work for?
Erin Wallace works for Bain & Company.
What is Erin Wallace's role at Bain & Company?
Erin Wallace is listed as Director, Client Engagement | Certified Customer Experience Professional at Bain & Company.
What is Erin Wallace's email address?
AeroLeads has found 1 work email signal at @johndeere.com for Erin Wallace at Bain & Company.
What is Erin Wallace's phone number?
AeroLeads has found 7 phone signal(s) with area code 515, 919, 973, 309 for Erin Wallace at Bain & Company.
Where is Erin Wallace based?
Erin Wallace is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with Bain & Company.
What companies has Erin Wallace worked for?
Erin Wallace has worked for Bain & Company, Basf, John Deere, and John Deere Financial Services Inc.
How can I contact Erin Wallace?
You can use AeroLeads to view verified contact signals for Erin Wallace at Bain & Company, including work email, phone, and LinkedIn data when available.
What schools did Erin Wallace attend?
Erin Wallace holds M.S., Agricultural Economics from Purdue University.
What skills is Erin Wallace known for?
Erin Wallace is listed with skills including Cross Functional Team Leadership, Strategy, Leadership, Program Management, Customer Experience, Process Improvement, Strategic Planning, and Marketing Strategy.
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