o Perform as the General Manager by overseeing all key operations of the restaurant such as conducting interviews, hiring/onboarding new employees, and providing training to a team of 50+ staff memberso Provide leadership to a large team of highly motivated employees by coaching and mentoring team members to drive revenue for the restaurant and provide unmatched service to customerso Employ strong financial management skills to closely monitor the restaurant's finances, including sales and expenses – take the lead in making decisions to reduce overhead costs and improve profitabilityo Improve restaurant efficiency by streamlining operations that support the success of the establishment – enter invoices into QuickBooks and handle paperwork such as sales, inventory, and staff attendance reportso Lead the restaurant in all aspects of strategy, development, execution, and support to fulfill its mission – efforts have included establishing and nurturing relationships with both existing and new customerso Ensure optimal operations by effectively scheduling employees based on respective strengths, guaranteeing all shifts are adequately staffed in a manner to best accommodate customer demando Foster high levels of customer satisfaction and uphold the restaurant’s standards by utilizing excellent communication skills to effectively address and resolve customer complaints in a professional manner

o Serve as Manager to oversee vital aspects of Ola Mexican Kitchen’s operations – tasked with leading and motivating a large team of employees to ensure exceptional customer service for all guestso Drive the success of the restaurant by developing and nurturing strong relationships with existing and potential customers to secure customers’ loyalty and drive sustainable business growtho Spearhead financial operations by closely monitoring the restaurant's finances, including sales and expenses – make decisive choices to decrease overhead costs for the restaurant and enhance profitabilityo Facilitate the success of the restaurant by overseeing essential operations such as entering invoices into QuickBooks and managing sales reports, inventory records, and staff attendance reportso Achieve high levels of customer satisfaction at Ola Mexican Kitchen by implementing effective communication skills and professional techniques to promptly address and resolve any customer concerns or complaints

o Served as an Account Representative for State Farm by implementing strong communication and negotiation capabilities to sell insurance policies in the auto and home sectoro Built and nurtured relationships with potential customers through networking and obtaining client referrals – all business development efforts successfully promoted State Farm's auto, home, and life insurance productso Utilized exceptional analytical skills to thoroughly analyze and execute insurance policies – proposed tailored plans that aligned with clients' criteria and financial status

o Performed as a Store Manager for Verizon Wireless by carrying out critical responsibilities such as building customer relationships, identifying opportunities for cross-selling, and ensuring repeat businesso Demonstrated exceptional management abilities while leading the store team members – motivated, coached and mentored all team members to ensure the team’s ability to provide an outstanding customer experienceo Achieved smooth business operations through the creation and organization of promotional materials and in-store marketing displays – management efforts enhanced the in-store experience and ensured customer loyaltyo Retained customers by utilizing strong interpersonal skills to resolve customer complaints and concerns, ensuring all correspondences were carried out in a professional, satisfactory manner