Erin Werbicki, Bed, Cga Email & Phone Number

• Managing a cross-functional project team of nine technical resources, including Business System Analysts (BSA), Quality Assurance Analysts (QA), and Developers, building and coaching them to achieve their full potential. Handling all aspects of onboarding, performance management, 9-boxing/retention/succession, and employee development/goal planning.• Leading the Business Readiness IT Workstream for the Compass Program (the implementation of a new Policy Processing System for Sovereign). Evaluated existing Actively Manage the Business (AMTB) and Support processes, created a roadmap for future state execution, and continue to collaborate with Program Leadership to help ensure clients will be able to fully capitalize on the delivery of the new system.• Developed and implemented Sovereign IT’s Employee Engagement initiative for the 4th year (based on Kincentric Best Employers survey), including analysis of survey results to target areas of improvement, roadmap creation, and coaching of Engagement Champions towards execution of the action plan. The score increased year-over-year, from 60% in 2018 to 89% in 2022.• Assisted in delivery of the Agile Evolution program, including reimagining of delivery/metrics and development of next generation AMTB Playbook (V2). Results included shortened sprint cycle time, increased productivity through cross-functional role development, and the implementation of a Behaviour Change backlog.

• Managed a cross-functional project team of seven (BSAs, QAs, and Developers). • Oversight Manager for AMTB continuous delivery streams, ensuring stable enhancements to critical information systems (both modern and legacy). Co-developed the AMTB Playbook, empowered teams to deliver autonomously, removed operational roadblocks, and guided the development of metrics and executive reporting.• Evaluated existing audit processes to identify areas for redesign, automating manual procedures and significantly streamlining the process.• Created and delivered two sessions on learning, volunteer opportunities, and mental health awareness to the Sovereign IT department, encouraging the team to broaden their personal and professional lives during COVID shutdown and to leverage resources like Lifeworks.

Calgary, Alberta, Canada

• Managed a Support team of more than 10 Application and Infrastructure staff. • Oversaw the Sovereign IT response to Covid-19 Pandemic, partnering with Co-operators IT to successfully transition all staff to remote work while addressing security/logistics/infrastructure challenges. Acted as a company-wide liaison and facilitated discussions/decisions with key stakeholders.• Planned and executed the successful transition of Infrastructure Support to the Co-Operators, providing leadership on solution adoption across the organization.o Established relationships with multiple Co-operators teams; gained buy-in, collaborated on new processes, and coordinated an effective response.o Created and delivered Change Management/Communication/Training plans.o Transitioned staff, ensuring successful results for each member based on their desired outcome.• Established Support KPIs and reporting to improve SLAs and allow for targeted optimization.• Created and continually evolved Innovation Days annually with Senior Manager, launching meaningful solutions to improve both effectiveness and user experience.

Calgary, Canada Area

• Requirements Lead for Commercial Insurance Programo Responsible for RFP creation and vendor submissionso Scoring criteria creation and trackingo Requirements gathering and validation for Underwriting Workstation projecto Coordination of vendor selection and demos with Corporate Procuremento Support of Finance department in development of BI Reporting project• Involved in Commercial Systems Upgrade project through all phases of the projecto BA: verifying requirements, answer questions for developers, identifying and expanding on gapso QA: writing a test suite for a system release, running tests for SIT, supporting users in test creation and execution. running UAT, coordinating the QA team, tracking test case performance, defect tracking, prioritizingo Deployment: coordination and testing during rollout weekendo Warranty Support: creation of support process, triage of tickets, investigating with developers, investigation of workarounds, coordination of change management• Mentor, coach, and meet regularly with members of the BA and Support teams in process creation, customer service, training, departmental relationships, and personal growth• Assisted in disaster recovery project, including creating tests, coordinating and supervising business testing, and performing validations• Coordinated implementation of provincial tax across multiple applications and business units, including identification of issues missed in previous tax projects• Supported roll-out of ServiceNow modules, including Defect and Training

Calgary, Canada Area

• Assist and participate within a project team environment in deploying new implementations of the ERP application, specifically Microsoft Dynamics AX 2012 and for upgrading to AX 2012 R2• Responsible, with supervisor, for setup, configuration, and process design of new company in AX 2012• Involved in end-to-end project lifecycle including requirements gathering, configuration, testing, documenting, training, and warranty support• Provide training, continuous support, and advice regarding ERP capabilities and functionality to international Finance users using Microsoft Dynamics AX 2012 and 4.0• Operate as a link between developers and business users in upgrades, fixes, reports, and new projects• Recommend business process improvements and opportunities to clearly define standard operating procedures; such as assisting the Development team in the creation of a formal pre-production refresh process• Development of training documentation tailored to process-specific needs, including process diagrams and user documentation

Adfarm

• Maintained the ERP (Advantage Agency Software), including setup, support and training of all staff members while keeping the Management team notified about changes and improvements• Continuous follow-up on the Advantage development lifecycle including taking user feedback to the vendor for system changes and collecting user requirements to enhance the customization of workflow processes• Continuously consulted with stakeholders to compare current workflow with user needs, resulting in customization of the system and recommendations to the vendor• Implemented and supported a Media buying system within the existing ERP as well as integrated advanced external estimation and Media planning system (STRATA)• Created system-specific documentation that was missing from the vendor• Coordinated regular system upgrades and training of new functionality based on version gap-analysis• Managed, supervised and mentored members of the Finance team • Produced Management Accounting reporting and analysis for all areas of the organization• Assisted with monthly Financial Accounting duties including review/posting of Journal Entries and preparation of financial statements

• Performed the role of Finance Business Analyst defining requirements, verifying data, and testing of new reporting system for daily and month-end reporting direct to Balance Sheet and Income Statement• Ensured SOX compliance across business processes • Responsible for the accounting of the daily operations of field offices for all of Canada, included the funding, reconciliation and reporting of Western Union Money Order and Direct Cash Debit Card Programs as well as fanchisee payments for the Tax Training School and Department Store franchise programs

- Worked diligently to reverse the effects of a difficult implementation of the PeopleSoft Time and Labour module. This included providing on-site training, workshop sessions and support to aid in the transition to electronic submission. Regularly interviewed users to determine issues and recommend changes to the implementation to improve performance and workflow.- On-site training for Calgary Health Region Payroll transition of timekeepers from paper-based to electronic submission.- Presented weekly General Regional Orientation and Welcome sessions for new employees and ESP/Payroll training for emergency and round-the-clock care facilities- Provided telephone and Email support to employees and timekeepers for PeopleSoft and general Payroll inquiries- Coordinated Payroll system change and outage announcements.

Instructor in mathematics, computer applications and C++ programming, including the implementation and support of an Advanced Placement stream.

Certified Scrum Master

Indigenous Canada

Devops Essentials

Shape, Leadership

Itil Foundations

Business Analysis

Comprehensive Business Analysis Certificate

Cga, Accounting

Accounting Diploma, Accounting

CAPPA Level 1, 2004

Bed, High School Math And Computer Education