Provide strategic direction and guidance to the account service department, aligning activities with the agency's business strategy and objectives. Develop and communicate a clear vision for the department's role in achieving overall agency goals. Provide ongoing support, coaching, and professional development opportunities to help account executives excel in their roles. Oversee the management of client relationships and ensure that account executives effectively address client needs… Show more Provide strategic direction and guidance to the account service department, aligning activities with the agency's business strategy and objectives. Develop and communicate a clear vision for the department's role in achieving overall agency goals. Provide ongoing support, coaching, and professional development opportunities to help account executives excel in their roles. Oversee the management of client relationships and ensure that account executives effectively address client needs, concerns, and expectations. Foster strong, long-term partnerships and drive client satisfaction and retention. Monitor the execution of client projects and campaigns, ensuring they are delivered on time, within budget, and in accordance with client objectives and agency standards. Guide account executives in identifying opportunities for upselling and cross-selling services to existing clients. Assist them in thinking strategically about their clients' businesses, identifying areas for growth, and discovering opportunities where our services can help increase revenue. Encourage account executives to take a big-picture approach with clients, analyzing their business goals and objectives to uncover gaps or areas for improvement that align with our offerings. Establish key performance indicators (KPIs) to measure the effectiveness of account service operations and client engagements. Analyze performance data and client feedback to identify areas for improvement and optimization, implementing strategic adjustments to drive continuous improvement. Develop and manage departmental budgets, ensuring efficient allocation of resources and alignment with revenue targets and profitability goals. Monitor project finances, including billing, invoicing, and profitability analysis, to optimize financial performance and mitigate risks. Show less

I oversee the management of two and a half stores along with a spa and a gym at a thriving 4-star beachfront resort, and I’m excited to take on the responsibility of a new store being added to my portfolio next year.

Wrote a business plan, presented to banks, acquired a loan, went to market and purchased wholesale merchandise, secured a location and built it out, hired and managed a staff of 6, created a website, set up all visual displays, created an environment of excellent customer service, conducted all back end financials including payment of sales taxes, payroll, federal taxes, ordering, marketing, advertising, recruiting, social media including Facebook lives 2x's per week, etc.

• Next Gen BT/ Geo-Fencing• Social media development and/or management• Social media training programs• Social media placement• SEO / SEM• Email Marketing• Content Development• Blog and Wordpress Development• Professional Blog FAM tours• Website Management• Mobile Marketing• Public Relations• Social Media Speaking Engagements• PhotographyCurrent Clients: the Grand Village Shops in Branson, Mo., the Starlite Theatre in Branson, Mo.… Show more • Next Gen BT/ Geo-Fencing• Social media development and/or management• Social media training programs• Social media placement• SEO / SEM• Email Marketing• Content Development• Blog and Wordpress Development• Professional Blog FAM tours• Website Management• Mobile Marketing• Public Relations• Social Media Speaking Engagements• PhotographyCurrent Clients: the Grand Village Shops in Branson, Mo., the Starlite Theatre in Branson, Mo., Branson Meadows, Upson Regional Medical Center, and Lakeside Shoppes at Branson Landing Show less

Employ search marketing tactics to increase visibility and engagement with content, products, or services in Internet-enabled devices or interfaces. Examine search query behaviors on general or specialty search engines or other Internet-based content. Analyze research, data, or technology to understand user intent and measure outcomes for ongoing optimization. Solicit advertising space, time, or media in publications, signage, radio, or the Internet.