Currently leading the team at Greasy Spoon, ensuring exceptional service and operations efficiency. Passionate about enhancing guest experiences, team development, and driving performance to achieve outstanding results.

In my current role as Restaurant Manager, I orchestrate daily operations to ensure the seamless coordination of both Front of the House and Back of the House activities. My steadfast commitment to a customer-centric approach consistently exceeds expectations, resulting in elevated customer satisfaction.Key Achievements:Effective Problem Resolution: Prioritizing swift and accurate responses to customer complaints, I handle issues with care, ensuring optimal customer experience. Vendor Management: I guarantee the use of high-quality ingredients through meticulous vendor management, contributing to the overall excellence of our offerings.Team Motivation: Regular performance appraisals and constructive feedback foster a motivated team, driving increased productivity.Resource Planning: Through careful resource planning, I prevent shortages, contributing to a smooth operational flow.Safety and Sanitation: Enforcing strict safety and sanitation practices upholds the well-being of both staff and patrons.Financial Acumen: With a keen focus on cost control and financial reporting, I contribute to the profitability of the establishment.Community Engagement: Active involvement in community engagement and marketing initiatives has broadened our audience, enhancing brand visibility.Continuous Improvement: Ongoing staff training maintains service excellence, while protocol implementation ensures operational efficiency.In summary, my current role as a Restaurant Manager is characterized by an unwavering commitment to customer service, quality, and efficiency, resulting in heightened satisfaction and enhanced profitability.

• Have full control and accountability for leading, developing and inspiring the kitchen team. • Conforming at all times with health and hygiene regulations. • Ensuring that the kitchen hits and maintains pre-set profit margins. • Ensuring there is a seamless link between the kitchen and the front of house teams. • Spotting talented kitchen staff and then helping to develop them further. • Controlling the kitchens budget and day to day running costs. • Interviewing and recruiting new team members. • Organising kitchen staff rotas so that busy periods are covered. • Conducting staff appraisals and dealing with any inefficiencies in performance. • Attending and participating in management meetings.

• Store Manager, Max Burgers• Store Manager, Johan & Nyström (01-05-2019 to 30-11-2019) - Successfully minimized financial discrepancies by implementing precise control measures over monthly operational budgets. - Managed comprehensive inventory tracking and conducted regular physical inventory counts to minimize loss. - Strategically delegated tasks to employees based on shift requirements, individual strengths, and specialized training, optimizing team efficiency. - Implemented a store-wide reorganization, enhancing the sales floor layout for improved customer flow and product visibility. - Monitored supplier operations to ensure quality, adherence to delivery schedules, and conformance to contract specifications. - Conducted thorough staff evaluations, determining promotions, realignments, or reductions in the workforce as needed. - Achieved a 20% boost in sales through the cultivation of customer rapport and the delivery of superior customer service. - Restructured store layouts, resulting in a 7% increase in profits by enabling efficient inventory management and conducting financial planning and sales metric analysis. - Developed and optimized store schedules to meet expected coverage demands, ensuring optimal service levels. - Successfully met budget targets by implementing expense controls and eliminating wasteful behaviors.

Orders and inventory.• Met or exceeded sales targets on consistent basis with proactive promotionalstrategies and dessert mentions.• Completed thorough and accurate opening and closing duties to facilitatesmooth restaurant operations.

Worked as a waiter and bartender at prestigious venues including Norra Latin Conference Center, Friends Arena, and Globe Arena.

- Computer Sales: Experienced in the sale of computer hardware and software, ensuring clients receive tailored solutions to meet their technological needs.- Computer Technician: Proficient in diagnosing and resolving hardware and software issues, providing technical support to ensure optimal performance.- Web Design: Skilled in creating visually appealing and functional websites, incorporating the latest design trends and user experience principles.- Online Marketing: Specialized in online marketing strategies for various third-party companies, utilizing digital platforms to enhance brand visibility and drive business growth.- Technical Support: Dedicated to delivering excellent technical support, resolving issues promptly to minimize downtime and ensure seamless operations.- IT Solutions: Provided comprehensive IT solutions for various small businesses, addressing their unique needs and optimizing their technological infrastructure for efficiency and productivity.

• Spearheaded the startup and opening of a successful Coffee Shop business, driving business development through the creation of operational procedures and meticulous workflow planning.• Established pricing structures based on market analytics and emerging trends, ensuring competitiveness and profitability.• Orchestrated staff hiring processes, implementing new training programs, and developing streamlined schedules to enhance operational efficiency.• Utilized social media platforms to strategically promote the business, maximizing brand identity, and generating significant revenue.• Supervised and optimized the performance of a 20-member team, with a focus on improving productivity, efficiency, and cost savings.

Leading company with over 80 agencies throughout Albania. Engaged in a short-term project focused on the strategic overhaul, reconstruction, and subsequent sale of the business.

Finances (Profits and Budget Management): Demonstrated proficiency in overseeing profits and budget management, ensuring financial stability and strategic resource allocation.Total Inventory Management: Implemented comprehensive inventory management strategies to optimize stock levels and minimize discrepancies.Sales Management: Led effective sales management initiatives, driving revenue growth through strategic planning and execution.Marketing and Commercial Duties: Executed marketing and commercial responsibilities to enhance brand visibility and market presence.Staff Management: Maintained total control over staff hirings and releases, fostering a cohesive and high-performing team. Financial Reporting: - Provided detailed status reports for quarterly earnings and losses, contributing to informed decision-making.Quality Checking: Ensured quality standards through meticulous quality checking procedures.Business Analysis: - Conducted thorough business analysis to identify areas for improvement and growth opportunities.Business Strategy: Formulated and implemented effective business strategies to drive overall success.Financial Discrepancy Reduction: Diminished financial discrepancies through vigilant monitoring of quotes, production, material planning, and bank reconciliations.Operational Efficiency: - Maximized time and manpower efficiency by consolidating data, payroll, and accounting programs into a centralized system.Cross-Functional Collaboration: - Collaborated with cross-functional teams to develop product positioning strategies.Supplier Management: - Monitored supplier operations, ensuring quality, adherence to delivery schedules, and conformance to contract specifications.Performance Metrics: Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention.

Professional Responsibilities:-Everyday Orders: - Efficiently managed everyday orders to ensure a seamless and timely workflow.- Labor Scheduling: - Developed and implemented labor schedules to optimize workforce productivity.- Monthly Status Reports: - Generated comprehensive monthly status reports, providing insights into key performance indicators.- Quarterly Business Reviews: - Conducted detailed quarterly business reviews to assess performance and strategize for future growth.- Cash and Inventory Management: - Oversaw cash and inventory management processes, ensuring accuracy and efficiency.- Financial Discrepancy Reduction: - Minimized financial discrepancies by maintaining precise control over monthly operations budgets.- Inventory Tracking: - Managed inventory tracking and conducted physical inventory counts to minimize loss.- Profit Increase: - Restructured store layouts, resulting in a 2% increase in profits by enabling efficient inventory management.

Professional Expertise:- Finances: - Demonstrated proficiency in overseeing financial operations, ensuring accuracy and compliance.- Reporting: - Generated daily, weekly, and periodical financial reports, providing valuable insights for decision-making.- Store Maintenance: - Held final accountability for the maintenance of the store, ensuring a conducive and welcoming environment.- Labor Scheduling: - Developed and implemented effective labor schedules to optimize workforce productivity.- Monthly Status Report: - Prepared and presented monthly status reports, offering a comprehensive overview of store performance.- Quarterly Business Reviews: - Conducted detailed quarterly business reviews to assess performance and identify growth opportunities.- Cash and Inventory Management: - Oversaw both cash and inventory management processes, ensuring accuracy and efficiency.- SAP Inventory Management: - Utilized SAP for inventory management, streamlining processes and enhancing operational efficiency.- Employee Development: - Implemented a "Managing Coaching Mentality" to nurture and develop up-and-coming employees.- Professional Achievement: - Achieved "Coffee Master/Coffee Specialist" status, showcasing expertise in coffee knowledge and service.- Direct Sales: - Contributed to direct sales initiatives, driving revenue growth and enhancing customer engagement.