Esteban Rios Email & Phone Number

Montverde, Florida, United States

Combating nature, with nature!

Eustis, Florida, United States

-Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.-Assisted in achieving a 98% total score on cGMP Audit performed by ASI.-Fixed identified issues to increase productivity and boost workflows.-Educated employees on specific QA standards and confirmed maintenance of.

Orlando, Florida, United States

-Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.-Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.-Trained and mentored new employees. Always assuring.

Eustis, Florida, United States

• Helped open and build up MedMen Eustis, FL nursery
• Managed team of 3-5 individuals to execute weekly set production schedule in 8000 square foot greenhouse. Responsible for rotating crop of about 2000 plants on a weekly basis.
• Created/updated documentation on Biotrack POS, Word, and Excel to keep inventory of all plants assigned greenhouse with monthly audits of inventory being performed on monthly basis.
• Head of phenotype and chemotype project that has helped introduce several new cultigens to company's genetic line up which became patient favorites in our dispensaries.
• Responsible for assuring all GMP, GAP, and WPS standards were upheld and that all production KPI's were met on daily basis.
• Created farm strategies to maximize production and convert farm operations to regulatory state standards.

Eustis, Florida, United States

Orlando, Florida Area

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints and assist in resolving any issues within allowed means.
• Determined cost for services requested, collected deposits or payments, and arranged for billing. Maintaining upmost privacy for sensitive customer information during all calls.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Tampa/St. Petersburg, Florida Area

• Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
• Orchestrated performance-oriented environment by closely supporting team members.
• Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Tampa/St. Petersburg, Florida Area

• Taught salespeople to close deals and improve sales performance to increase revenue for company.
• Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
• Supervised tasks, personnel and clients for lifestyle company with high sales numbers.
• Assisted customers with selections through carefully curated questions.
• Developed strong and lasting rapport to improve customer service and retain valued clients.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.