Eris Civeja Email & Phone Number

New York, New York, United States

New York, New York, United States

IT Support- Providing support to employees through Help Scout and creating instructional documents.- Offering support for domain users by creating user accounts, resetting passwords, and managing group policies.- Training new hires during the onboarding process on technology usage and on-premises applications.- Configuring laptops, desktops, mobile devices, printers, and shared office technology to meet end-users requirements.- Imaging and cloning Windows 7 and Windows 10 workstations on Lenovo, Intel NUC, and Dell hardware.- Updating Windows and macOS devices via management tools and group policies.- Managing the site's Wireless controllers through SSH and the web interface, troubleshooting Wi-Fi issues as they arise.- Creating Wi-Fi Access Codes for events to ensure secure and convenient access for attendees.- Setting up VPN profiles on SonicWALL firewalls to provide SSL VPN access to office users.- Configuring the Microsoft Deployment Tool to upgrade workstations to Windows 10.- Deploying software using group policies and PDQ Deploy to streamline the software installation process.- Supporting A/V equipment-related issues in conference rooms that utilize Zoom and Solstice technologies, ensuring smooth operation during meetings and presentations.Project Management- Running monthly phishing campaigns and training initiatives using the KnowBe4 tool.- Developing Excel macros to enhance efficiency and convert online forms (CSV data files) into Excel worksheets.- Planning and overseeing the installation of over 70 Aruba wireless access points for the Club.- Planning and executing the implementation of the Help Scout ticketing system to streamline support operations.

New York, United States

- Cordially greeted and professionally attended to visitors, patients, and their families, ensuring their appropriate direction and assistance.- Proficiently scanned insurance cards, conducted insurance verifications using the online system, and meticulously updated patient accounts. This included the management of patient information encompassing demographics, insurance data, HIPAA forms, and financial waivers.- Executed a range of clerical tasks, including but not limited to faxing, photocopying, scanning, filing, and handling mailings, in accordance with established protocols.- Accurately recorded all self-pay charges, collected payments from patients, and issued receipts. Rigorously reconciled daily payments and ensured the alignment of billing slips with the daily schedule.

Greater New York City Area

- Conducted in-depth research to identify vulnerabilities within applications and examined approximately 4,000 components integrated into Citi's infrastructure.- Utilized static analysis techniques, specifically Checkmarx, to assess the security of Citi's web applications.- Performed comprehensive analysis of component vulnerabilities in open-source software using Black Duck, an industry-standard tool for open-source code security and license compliance.- Facilitated the correlation of Common Vulnerabilities and Exposures (CVE) entries with specific component versions within the Black Duck platform. This process enabled the prioritization of remediation efforts and ensured the continued stability and security of Citi's applications.

Cloud Computing Program, Information Technology

Bachelor Of Science - Bs, Computer Science And Information Security

Activities and Societies: Computer Science SocietyObject-Oriented Programming Computer Architecture Cryptography and Cryptoanalysis.

Associate'S Degree, Computer Science

Education record

23-week program in Computer Fundamentals

High School Diploma, Biology Technician/Biotechnology Laboratory Technician