AeroLeads people directory · profile
Emma Rivera Email & Phone Number
Director of Customer Success
at
Orders2me
1 work email found
@orders2.me
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Success
Location
Pompton Lakes, New Jersey, United States
Company size
Who is Emma Rivera? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Emma Rivera is listed as Director of Customer Success at Orders2me, a with 14 employees, based in Pompton Lakes, New Jersey, United States. AeroLeads shows a work email signal at orders2.me and a matched LinkedIn profile for Emma Rivera.
Emma Rivera previously worked as Customer Success Manager at Orders2Me and Director of Customer Success at Orders2Me Powered By Foodhub. Emma Rivera holds Bachelor Of University Studies, Sociology And Social Work from Northern Arizona University.
Company email context
Email format at Orders2me
This section adds company-level context without repeating Emma Rivera's masked contact details.
{first}@orders2.me
89% confidence
AeroLeads found 1 current-domain work email signal for Emma Rivera. Compare company email patterns before reaching out.
Profile bio
About Emma Rivera
Restaurant digital transformations expertise, specializing in SaaS for restaurants. Experienced in driving operational excellence and scaling an organization to meet business goals and objectives.Transforming initiatives and optimizing processes within the organization, leading to peak outcomes and performances. Aspiring to leverage my proven leadership abilities, my process optimization prowess, and take part in an innovative and people committed organization.
Listed skills include Customer Service, Public Speaking, Microsoft Word, Microsoft Office, and 17 others.
Current workplace
Emma Rivera's current company
Company context helps verify the profile and gives searchers a useful next step.
Orders2Me
5 roles
Emma Rivera work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Director Of Customer Success
Orders2Me Powered By Foodhub
- Overseeing the day-to-day operations of various departments, i.e, Customer Support, Technical Support, Accounting, Development. - Developed and created a client focused support center that resulted in 30% savings on annual operations expenses. - Supervised the transition of 500+ clients during the acquisition and merger of Orders2me to Foodhub. - Improved team communication and process by setting up vendor partnerships and integrations that boosted cross-department collaboration by 25%. - Co-directed a major UX redesign of FH 1st party ordering platform, utilizing user research, iterative design and optimization of the customer journey. - Lead C-suite briefings on transition initiatives, key milestones and addressing concerns for US operations.
Customer Success Manager
- Improved overall productivity while simultaneously reducing staffing and operational cost by 17% to develop a 100% remote workforce.- Decreased ‘launch’ cost by 79% shortening client onboarding, eliminating redundant process and identifying bottlenecks for client onboarding and training.- Created client satisfaction initiatives that lead to a NPS of 60% and CSAT of 91%.- Oversaw multi-national, cross-functional departments and teams. - Managed financials for all projects, including forecasting, budgeting, and invoicing, reducing billing errors by ~ 25%.
May 2018 - Oct 2022
Order Entry Coordinator
- Oversaw 135 clients and managed end-to-end order fulfillment process overseeing order verification, warehouse operations, shipping logistics and invoicing. - Monitored customer account behavior, analyzed data to help optimize customer experience, reviewed account records and data security. - Provided positive customer satisfaction through change initiatives by enhancing order flow. - Built and maintained strong, mutually beneficial relationships with vendors and clients!
Oct 2017 - Apr 2018
Team & coworkers
Colleagues at Orders2me
Other employees you can reach at orders2.me. View company contacts for 14 employees →
MA
Michelle Augusto
Colleague at Orders2MePhilippines
View →
MS
Maricel Salvador
Colleague at Orders2MeNorthern Mindanao, Philippines
View →
IF
Ian F.
Colleague at Orders2MeCebu, Central Visayas, Philippines
View →
ZR
Zie Remedio
Colleague at Orders2MeCebu, Central Visayas, Philippines
View →
JM
Joel Macrohon
Colleague at Orders2MeCebu, Central Visayas, Philippines
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JM
Joshua Marson
Colleague at Orders2MePhilippines
View →
Michelle Augusto
Colleague at Orders2MePhilippines
View →
MS
Maricel Salvador
Colleague at Orders2MeNorthern Mindanao, Philippines
View →
IF
Ian F.
Colleague at Orders2MeCebu, Central Visayas, Philippines
View →
ZR
Zie Remedio
Colleague at Orders2MeCebu, Central Visayas, Philippines
View →
JM
Joel Macrohon
Colleague at Orders2MeCebu, Central Visayas, Philippines
View →
JM
Joshua Marson
Colleague at Orders2MePhilippines
View →
2 education records
Emma Rivera education
Bachelor Of University Studies, Sociology And Social Work
Northern Arizona University
Associate'S Degree In Liberal Arts, Business Administration, Management And Operations
Pima Community College
FAQ
Frequently asked questions about Emma Rivera
Quick answers generated from the profile data available on this page.
What company does Emma Rivera work for?
Emma Rivera works for Orders2me.
What is Emma Rivera's role at Orders2me?
Emma Rivera is listed as Director of Customer Success at Orders2me.
What is Emma Rivera's email address?
AeroLeads has found 1 work email signal at @orders2.me for Emma Rivera at Orders2me.
Where is Emma Rivera based?
Emma Rivera is based in Pompton Lakes, New Jersey, United States while working with Orders2me.
What companies has Emma Rivera worked for?
Emma Rivera has worked for Orders2Me, Orders2Me Powered By Foodhub, and Foodmatch.
Who are Emma Rivera's colleagues at Orders2me?
Emma Rivera's colleagues at Orders2me include Michelle Augusto, Maricel Salvador, Ian F., Zie Remedio, and Joel Macrohon.
How can I contact Emma Rivera?
You can use AeroLeads to view verified contact signals for Emma Rivera at Orders2me, including work email, phone, and LinkedIn data when available.
What schools did Emma Rivera attend?
Emma Rivera holds Bachelor Of University Studies, Sociology And Social Work from Northern Arizona University.
What skills is Emma Rivera known for?
Emma Rivera is listed with skills including Customer Service, Public Speaking, Microsoft Word, Microsoft Office, Time Management, Research, English, and Powerpoint.
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