Information Technology Support Specialist
CurrentDay to Day:Pick up and resolve tickets for a variety of different issues: hardware, software, networkAssist any employee who walks through the door to our office no matter the issueRespond to direct emails, Slack messages regarding problems that fellow employees are having.Listen to any issue, whether it is from a Developer, Salesperson or Executive and give all my effort in to helping.Work in O365 to do manage things on the admin side.Weekly:Work in active directory to create accounts for new hires that come to Health Catalyst and make sure that everything with their account is flawless so they can hit the ground running. Oversee the transition of contractors in to Full Time team members and vice versa.Volunteer for any projects, even it might be outside my realm of knowledge.Stay on top of projects and inventory in order to be reactive to any problem that may come my way, and also the ability to be proactive on any potential problemsUltimate goal: Learn