Erizza Mercado Email & Phone Number

Hong Kong Sar

General Luna, Caraga, Philippines

As the lead for Casa Basa Siargao, a start-up corporation that main services are providing hotel accommodation, food services, and other tour-related activities for local and foreign tourists in Siargao, Philippines, I have demonstrated exceptional leadership and management skills in handling all aspects of the business from inception to present day.My key contributions to the company include:-Conducting a comprehensive search for the most suitable location on the island based on the owners' specific criteria.-Managing the complex process of acquiring necessary documents for land acquisition, design planning, and construction of the core building and other structures.-Overseeing and coordinating the construction process to ensure the timely completion of the project including managing a team of approximately 25 workers.-Establishing and maintaining operational protocols and procedures for accommodation and restaurant services to ensure seamless day-to-day operations.-Managing all social media and marketing activities, including building the company website.Through my experience with Casa Basa Siargao, I have developed strong skills in project management, problem-solving, and strategic planning. I am confident that I can leverage these skills to make a meaningful contribution to any organization in need of a dynamic and results-oriented leader.

Hong Kong, Hong Kong Sar

Ateneo LSE OF-LIFE Global Hong Kong is a subsidiary of the Ateneo School of Government (ASoG) ALSE Overseas Filipinos' Leadership, Innovation, Financial Literacy & Social Entrepreneurship (OF-LIFE) Program, which offers certificate courses to Overseas Filipino Workers based in Hong Kong.As a Core Staff/Assistant/Graphic Designer, I played a pivotal role in facilitating the school's programs and activities throughout the duration of the classes. I was responsible for the following:Developing and executing effective social media marketing and advertisement campaigns to promote the courses offered by the school.Planning, designing, and editing school programs, portfolios, leaflets, school yearbooks, and other graphic designs to support the marketing and branding efforts of the school.Through my work at Ateneo LSE OF-LIFE Global Hong Kong, I have honed my skills in graphic design, administrative works, social media marketing, and branding. I am confident that these skills will enable me to make a valuable contribution to any organization looking for a creative and detail-oriented team player.

Expedia, Inc is a leading American online travel shopping company that provides a range of travel services to consumers and small businesses worldwide.As a Travel Experience Specialist, I was responsible for ensuring that our clients had the best possible travel experience in various locations across the US and around the globe. My primary responsibilities included:Conducting extensive research to find the most suitable flights, hotel accommodations, car rentals, and other activities that matched clients' location, budget, and preferences.Providing expert guidance and recommendations to clients on travel-related matters such as visa requirements, travel restrictions, and local customs.Collaborating closely with other teams to ensure seamless travel arrangements and excellent customer service.My experience at Expedia, Inc has enabled me to hone my skills in research, problem-solving, and customer service. Through my work, I have developed a deep understanding of the travel industry and a keen eye for detail, which I believe would make me a valuable asset to any organization looking for a dedicated and experienced travel specialist.

Bachelor Of Science - Bs In Industrial And Organizational Psychology, Psychology

Alse (Of-Life) Program, Leadership, Innovation, Financial Literacy &Social Entrepreneurship (Of-Life) Program