Spearheaded IT projects, aligning technical solutions with business objectives.Oversaw IT infrastructure, ensuring optimal performance and security.Coordinated remote engineering teams across 13 countries, streamlining operations.Led incident and problem management, while providing comprehensive reporting metrics.Delivered robust user support, both on-site and remotely.Expertise in Windows and MAC OS, along with Microsoft SCCM, InTune, and JAMF Pro.Managed vendor relationships and ISP coordination, while overseeing IT procurement, forecasting, and inventory.

Handled Level 1 and Level 2 Incident Management, ensuring quick resolution.Supported IT projects, providing Level 1 to Level 3 incident and problem management both on-site and remotely.Administered user hardware and spearheaded Office 365 integrations.Managed multi-location systems, vendor and ISP relations, and mobile device and phone line allocations.Advanced proficiency in Microsoft SCCM & OSD, Jira, Snow, and BI Power.

Managed Level 1 incidents, ensuring retail operations ran smoothly.Provided comprehensive IT support for retail stores, both remotely and on-site.Led IT installations for new retail store openings, ensuring seamless launches.

- Maintaining, operating, administer and supporting systems, software, and infrastructure. - Designing develops and implements network infrastructure. - Providing support of desktop hardware, applications, desktop connectivity and mobile devices.

- First level (level-1) of technical support for customers. Gathers the customer’s information and performing basic troubleshooting steps to find solutions. Escalating as required to level-2 support.