Esra Erkan Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

- Analyze current business analytics, processes, market intelligence and best practices to develop strategies that drive cost reduction and different client experience- Develop methods utilizing new or existing data to improve overall customer experience that leads to increased targeted sales and maximized performance- Use interaction data and conduct root-cause analysis to deliver actionable insights that drive quantifiable improvements to customer experience- Create actionable insights and understanding, through the analysis both quantitative and qualitative data, building recommendations that directly address business objectives- Develop predictive and statistical models, understand the multichannel behavior of customer and produce actionable insights to improve customers' digital care journey and to predict before it happens steer to digital

Istanbul, Turkey

- Determine business priorities, challenges and opportunities to define a personalization strategy for owned media channels (vodafone.com, My Vodafone app)- Use Adobe Analytics, Adobe Target, Adobe Audience Manager and leverage digital technologies HTML, JavaScript to resolve customer issues and to identify and eradicate unnecessary challenges- Collaborate with multiple business owners to convert business needs into Personalization use-cases/ideas while working agile in squads closely with Frontend/Backend developers and UX/UI designers- Develop strategies for effective audience procurement to identify personalization opportunities and communicate results and learnings from different activities as well as overall benefits of personalization

Istanbul, Turkey

- Support with the production of leading practice tax software solutions, and automate internal and external operations of multinational tax departments with RPA solutions - Provide technology-oriented consulting services to multinational and local companies for e-document and e-ledger transitions,- Provide e-document and e-ledger review consultancy and prepare reports and schedules that will be delivered to clients and regulators

Istanbul, Turkey

- Auditing the full certification, annual income and corporate tax returns and the accompanying financial statements

- Follow up payroll and employee benefits,- Follow the professional development of the employees and to organize trainings accordingly,- Organize and attend regular company events

Istanbul, Turkey

Student assistant at courses:• Managing People and Organizations• Motivation and Leadership

Istanbul, Turkey

Professional Career Development Assistant

Brussels Area, Belgium

- Contribute to budget and planning,- Control and regulate company expenditures,- Prepare proposals for potential investors

Istanbul, Turkey

- Prepare training documents to teach beginner programming,- Conduct IOT market research and follow investment activities

Master Of Science - Msc., Information Technology, 3Rd, High Honor - Cgpa:3.84/4.00

Bachelor'S Degree, Business Administration And Management, General, 3Rd, High Honor