- Involved in preparation and execution of test cases, test scenarios and preparing test execution summary report.- Performed sanity testing, functional testing, accessibility testing, integration testing, regression, system testing and UAT on mobile devices and windows systems.- Performed smoke testing for the application on each build to ensure the application is in testable condition.- Certifying builds by performing regression and UAT.- Performed bug reporting using JIRA.- Responsible for documenting, tracking, and communicating test plans, test results, analysis, and unresolved problems.- Prepared final sign off reports for stake holders to review and provide sign off.

- Performed functional, UI, ERD testing, regression testing and User acceptance testing (UAT) on the different iOS and Android devices and Windows and MacBook platforms.- Logged bugs and defects in JIRA and provided testing support during the release activities and hot fixes.

- Created and executed software test plans, test cases and test scripts to cover the project scope. - Performed functional, UI, ERD and ADD testing, feature testing, sanity testing, regression testing and User acceptance testing (UAT) on different iOS/Android devices and webapps using Windows and MacBook platforms.- Reported software bugs and defects in JIRA and TFS.- Managed and led two more QAs to facilitate the test coverage requirements.- Performed PO and BA job duties when unavailable to keep the projects ongoing.- Validated automation scripts to expand the automation regression testing.- Communicated test status, issues, risks, and mitigation plans to stakeholders.

- Excellent counseling and customer support to complex technical issues requiring a higher level of care.- Escalated and tracked support level tickets to Level 3 in the crucial circumstances.- Assisted and coordinated with Level 1 support to customer requests in depth to provide solutions.- Explained solutions to customers regarding their past, present and future journey and experience.- Promoted and offered products and services by consulting, collecting information and evaluating customer needs.- Properly directed inbound and outbound calls in a phone queue to improve call flow.- Tracked customer requests and follow ups in depth to provide technical and non- technical solutions.- Guided customers to opt in for best product offers and promotions.

- Answered patient calls, stayed with them and guided them to follow the instructions.- Called first responders when patient is unavailable and dispatched EMS.- Led, explained and provided solutions to customers regarding their questions.- Consulted and collected customer’s information to evaluate their needs.- Excellent customer service appreciation certificate awarded by Keurig.- Participated in additional training courses for different campaigns.- Performed and managed tasks assigned by the supervisor or manager.

- Performed manual and automation testing activities to support testing requirements by creating test plans, test scenarios, test conditions and test cases as per the business requirement document.- Mapped both test scenarios and test cases to requirements in the Quality Center using requirement coverage matrix.- Performed sanity testing, functional testing, integration testing, regression and system testing.- Performed backend testing by extensively using SQL queries to verify the integrity of the database.