Eric Lacroix Email & Phone Number

Québec

Sherbrooke

• Oversee the distribution platform strategy for Sherweb products, used by 7,000 resellers managing over 21,000 companies using these distributed products. Act as Product Owner for the prioritization, design and.
• Define the Go-To-Market strategy in close collaboration with the Marketing team.
• Define vision/roadmap and quarterly priorities.
• Execute and implement Voice of the Customer & Voice of the Company activities.
• Support and manage a group of 4 Product Owners.
• Gather feedback and meet with customers.

Sherbrooke

• Oversee the management strategy for CCH iFirm Tax compliance products, and act as Product Owner for the design and development of new professional online tax products.
• Define the Go-To-Market strategy in close collaboration with the Marketing team.
• Manage the UX / UI designer.
• Define vision/roadmap, 3 years and quarterly priorities.
• “Stakeholder" design of new Web and Desktop interfaces (InVision);
• Gather feedback and meet with customers.

Sherbrooke

• Set up and manage the innovation team. This team has a role of incubator of ideas and conceives only new projects (new products, extensions or improvement of existing products) in parallel to the operational framework.
• Sponsorship and involvement of the team with a group of 8 to10 students for their "end-of-program project(s)" from the Faculty of Computer Engineering at the Université de Sherbrooke;
• Manage the innovation analyst, the intrapreneur and a group of 4 to 6 developers made up of employees, internship(s) and consultants from Eastern Europe;
• Define and implement the Voice of Customers strategy and activities (PwC, Deloitte, RCGT...), to create and model innovative solutions and experiences for our customers;
• Define and implement the Minimum Viable Product (MVP) strategy;
• With the team and the intrapreneur, apply the "Lean Startup" strategy to facilitate the best learning, in an Agile process to improve the products, if necessary pivot the project at the lowest possible cost.

Sherbrooke

• Establish and be responsible for the user experience architect role for tax compliance products used by more than 100,000 users generating more than 10 million tax returns annually. Analyze and interpret customers.
• Solve and understand customer needs in a simple and effective way;
• Work with the development team to assess the feasibility of the solutions;
• Develop the information architecture;
• Create the interaction design map (workflow);
• Build user-friendly and simple user interfaces.

Sherbrooke

• Develop solutions that meet the needs of customers.
• Implement features within tax compliance products.
• Design and implement an internal bug management tool used by more than 200 employees annually over a 10-year period (ASP, MSSQL).
• Implement the tracking server for tax compliance products (registration, royalties, printing, production, improved user experience) (WebService, MSSQL, XML C #)