Marketplace of services that matches customers with local professionals. Company raised 2.3 mln. USD from venture funds and angels.- Full strategic & operational management.- Operating sales, customer experience, partnerships, back-office.

Was invited to organize front office workflow in NCE "Atameken", including call center 1432.- Developed a strategy of transformation call center into a customer support service. As a result, decreased number of missed calls from 16% to 4%.- Implemented a CRM system based on Bitrix24 for more than 300 users throughout the country. As a result, a customer profile with the entire history of his deals with 'Atameken' through any communication channels.- Omnichannel handling. Customer support through social networks, messengers, phone and e-mails. As a result, increased number of calls from 42k to 88k annually.- Organized a quality control service for all services that Atameken provided.

Apartments remodeling service. Naimi.kz and BI Group (#1 development company in KZ) joint venture.- Full preparation and launch of the service, from concept to MVP and then to first finished remodeling - Full operation management, incl. finance- Negotiated with 70+ suppliers on shipment of materials at wholesale prices- Sales of 84 mln. KZT are made in 8 month- Successful implementation of Scrum among contractors- CustDev of 400+ participants (clients, contractors, designers, suppliers)

Cleaning company.- Strategic and operational management- Sales Funnel management (conversion, scripts, strategies, A/B testing)- HR Funnel management (funnel management, staff training, management of motivation system for brokers and sales)- CRM management (writing specifications, describing business processes);