Erlangga Muhammad Email & Phone Number

Jakarta, Id

Jakarta, Indonesia

Process general affairs activities, such as asset management, and facility management (including maintenance, and related vendor performance).Ensure all operational activities run smoothly. Manage a healthy and safe working environment.Design and perform a routine assessment of facilities and provide recommendations as required. Liaise with building management related to permits, overtime, complaints, etc.Improve day-to-day operations by developing solutions to improve efficiencies.Collaborate with key users cross-functionally to help validate demand requirements and deliver results. As a coordinator for producing general affairs & expense reports.

Jakarta, Indonesia

Responsible for managing the account portfolio of Multinational corporations, acting as a single point of service contact.Proactively maintaining client relationships and giving the best solution in order to deep sell opportunities and to continuously grow the actual business value (Net interest income and Net Fee Income).To understand the client's day to day banking activities and transactional needs, as well to proactively map our improvement initiatives to streamline their operational process and to identify cross selling/business opportunities.To coordinate and work closely with Relationship Manager, Sales manager, related operation teams and other local/regional/global departments to ensure all queries are resolved with satisfaction for the clients.Responsible for daily operational duties in managing account portfolio, understanding the account management not only in resolving clients queries on all cash management products but also proactively maintaining client relationships in order to increase customer satisfaction and loyalty.Achievement:Service Excellence award as HSBC best Client Services in 2021

Jakarta

Contribute to the procurement strategy by providing administrative support to category teams.• Ensure seamless supply of goods or services to the company.• Actively support to the management of all aspects of the supplier lifecycle through strategy, business management, tender negotiation and contract management, ensuring the best interests of the bank are served in managing agreements.• Provide full support to internal customers in all elements of order processing in line with procurement’s policies and procedures, considering and advising on commodity specific constraints where appropriate, including but not limited to the use of only bank preferred suppliers.• Achieve annual savings within the commodity target.• Provide stakeholders with accurate, clear and concise advice/information and make recommendations and take appropriate action within agreed timescales.• Monitor financial stability of strategic, preferred and othersuppliers on a regular bassis to evaluate financial stability of all suppliers.• Ensure that system is fully updated and contract expiries/reviews are addressed in a timely manner.

Maintenances and Processes for Lionheart and OBPS Related products/servicesSetup COS and RMS customer profile for new customer, covering: Account profile maintenance, Product profile maintenance, Customer pricing maintenanceDaily Processing of OBPS, COS and RMS Instructions, Covering:COS (Cheque Outsourcing System) : cheque issuance, reconcile and balancing security paper RMS (Reconciliation Management System) : Upload and consolidate AR file and repair the unidentified transaction from customerProcess Post-Dated Cheque (PDC) from customer and keep in chubbPrepare monthly billing advice report for customer, monthly advising report, perform force close invoiceAdvising : Monthly processing Payment Advising feeBilling engine : Monthly processing transaction billing engineMaintenances and Processes for Bank Alliance daily operational processes HSBC Net : HSBC Net Monthly FeeBank Aliance set up : Send DNS Memo to Bank Alliance based on service details provided by PCM Client Implementation / RM / CCCDaily Processing : Upload / download incoming transactions, prepare report and liaise with bank alliance systemMonthly Processing : Prepare monthly bank Alliance report, reconcile bank alliance nostro account and consolidate charges and debit customer account

Jakarta

Clearing. Process Customers Inward / Outward Cheque prior sending/receiving to/from Bank of Indonesia.Process Clearing data transmission from/ to Bank of Indonesia.Liaise with IT Dept, and other Bank to support daily operations.Assist in preparing for clearing volume report to Head of Department.Upload outgoing credit note from HUB System to SKN system.Process the transactions to HUB incoming credit note data from other banks & download System.Collection.Process outward foreign cheque, Inward / Outward Demand Draft and Travellers cheque.Process Demand Draft Issuance and Prepare reconcile and balancing process for Demand Draft stock.Prepare telex for confirmation transaction ( MT 110 )and telex for stop payment ( MT 111) and queries related collections cheque.Assist in preparing for Monthly and Surprise balance report to Head of Dept.DHN ( Daftar Hitam Nasional).Maintain and Process DHN list received from Central bank.Maintain,Process and Consolidate customer list data which is received from all cash offices/branches and clearing area.Daily download data from Central bank for cancellation DHN from other bank.Organize and filling all document related to DHN for Central bank audit purposes

Bachelor Of Economics, Financial Management

High School Diploma, Social Sciences