Eric Laurent Email & Phone Number

New York, NY, US

• Through strategic assessment with the CEO, decreased new product initiative development costs by $100k+.
• Designed and bootstrapped Progressive Web Applications using React, API gateway, Lambdas, DynamoDB, RDS, S3, and GitHub actions.
• Promoted DevOps metrics (Deployment Frequency, Lead Time for Changes, Mean Time To Recovery, Change Failure Rate) to implement daily feedback loops.
• Researched the impact of AI language models (GPT, LLaMA) on software development processes, specifically requirements analysis and pair programming, by evaluating code generation, optimization, testing, verification.

Chicago, Illinois, US

• Reporting to the CEO, accelerated new hires' onboarding process by extracting software practices from 200+ past Merge Requests for React/TypeScript “build” and Django-based “deploy” SaaS platforms.
• Expanded global Software Development Team to 5 members and renegotiated members' contracts.
• Implemented production systems cloud operations roles and responsibilities.
• Coordinated Software Development Team communication events to enhance information sharing and team collaboration.

Santa Clara, CA, US

• Promoted in January 2020 as Vice President of Engineering, reporting to the CEO.
• Managed an operational budget of $8M and implemented cost-saving measures resulting in a 20% reduction in cloud infrastructure expenses.
• Rightsized Software Development Team (45 members, 5 managers) in the US and China to match budget and development objectives.
• Coached team to improve software development practices by moving to Kanban and expanding CI/CD practices using serverless Framework and Kubernetes.
• Enhanced Java platform architecture by supporting migration to serverless and microservice designs.
• Led previously an 8-member team that provided embedded and mobile applications using React/TS/Android/iOS frontends, API Gateway, Java/Vertx/Lambda backends, Automated testing, NLP and dialog management workflows.

• Co-founded the company and focused on product design resulting in cost-effective product architecture to release a minimum viable product.
• Built a multi-platform (Linux, macOS, Windows, ARM, MIPS) core engine in C and JavaScript, integrating libuv, SQLite, and libmodbus.
• Deployed Continuous Integration infrastructure using Bitbucket pipelines.

Singapore, SG

• Increased revenues by 25% and achieved budget objectives of +$1.5M annual revenues by negotiating service contracts and expanding product distribution in Indonesia and Malaysia.
• Reduced costs by 30% and coached the Regional Leadership Team (30 members, 6 managers).
• Spearheaded all aspects of the business lifecycle and the Regional Software Development Management Team (10 members, 1 manager).

Singapore, SG

• Expanded the Software Development team from 15 to 45 members in Singapore, Manila, and Paris in 1 year (45 members, 5 managers).
• Refactored.NET backend server using JavaScript server-side scripting, speeding up new transaction flow integration.
• Devised a new mobile application (iOS, Android) with a shared hardware abstraction layer halving the time to market.
• Designed PCI Compliant infrastructures from physical to service delivery and management, reducing costs, and maximizing open-source software and virtualization using VMware.
• Led Product Development and migrated Product Development Life Cycle to Agile/Scrum.
• Established the Sales and Customer Support processes and documented IT Governance.

Geneva, Geneva, CH

• Achieved +$150M of Total Contract Value in sales bundles; Subject matter expert in the design of networks and cloud infrastructures to support airline enterprise applications.
• Quantified and promoted SITA's cloud strategy to the largest airlines in the Asia Pacific region.

Geneva, Geneva, CH

• Through Lean methodology, reduced the number of operational outages by 99% following a software update by redesigning the software delivery process.
• Established Operations Control Center supervising 160 kiosks deployed in Australia.
• Generated +$100M of Total Contract Value by providing expert-level support to pre-sales and sales organizations (30 members).

Geneva, Geneva, CH

• Developed a global pre-sales team shared between SITA and a key Network Services Partner to increase profitability and agility in solutions proposed.
• Implemented and managed an organization of over 15 technical experts responsible for the validation of complex deals.
• Advocated new processes internally and to potential customers leading to a $ 100M of Total Contract Value closed.

Geneva, Geneva, CH

• Generated more than $50 M Total Contract Value.
• Developed new bundled product offers integrating network with application services.
• Promoted offers internally and to potential customers.
• Led pre-sales and sales to close opportunities.

Geneva, Geneva, CH

• Managed Service level of 3rd parties Network Service Provider.
• Been a key contributor to renewed product strategy.
• Led Customer service and Crisis process.
• Approved Critical IP infrastructure change.
• Managed Security policy implementation.

Geneva, Geneva, CH

• IP Communication Services Subject Matter Expert for pre-sales and sales team across Europe and Asia.
• Led initiative to implement best design practices for critical customers.
• Provided consulting services on Network Architecture.

Geneva, Geneva, CH

• Initially, network engineer, then team manager of 14 Network Engineers (Atlanta, Paris, and Singapore)
• Subject matter expert in IP-based communication services.
• Led large-scale network design of up to 35,000 nodes and migration for critical customers.
• Led process automation to accommodate exponential growth.
• Oversaw global IP backbone configuration and support.

Paris, FR

• Provided technical and financial validation during the implementation of the largest private IP network in France.
• Coordinated deployment team.

Master Of Engineering (M.Eng.), Computer And Network Systems

Full Stack Web Development Certification, Computer Software Engineering