Erleen H. Pérez Matos Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Handled internal and external customers’ requirements as needed, providing results in a timely mannerand maintaining effective communication with all parties involved.Assisted with updates and maintenance of different order management programs.Created and updated supporting materials and tools that helped streamline department processes.Created and conducted the current e-Harvest training program for new partner agencies, identifying and outlining processes for new users of the… Show more Handled internal and external customers’ requirements as needed, providing results in a timely mannerand maintaining effective communication with all parties involved.Assisted with updates and maintenance of different order management programs.Created and updated supporting materials and tools that helped streamline department processes.Created and conducted the current e-Harvest training program for new partner agencies, identifying and outlining processes for new users of the platform. Show less

Atlanta, Georgia, United States

Oversaw a team of forty creatives and their monthly schedules for two photographic studios that focus on developing portfolios for upcoming models.Handled payroll, sales reports, reconciliation, cash flow, inventory, purchases and recruiting.Assisted with back-office tasks such as appointment confirmations, reschedules, billing, payments, complaints and upsells.Coordinated opening of second studio in Atlanta.

Parkland, Florida, United States

Handled clients’ needs after purchase, such as billing and payments, complaints, upsells, lead distribution and appointment confirmations for chain of photographic studios that focus on developing portfolios for upcoming models.Assisted with Spanish interpreting for staff and clients, translated brochures and other written materials into Spanish.Coached clients on the next steps to take on their modelling career, including suggested agencies and resources.Trained new staff in… Show more Handled clients’ needs after purchase, such as billing and payments, complaints, upsells, lead distribution and appointment confirmations for chain of photographic studios that focus on developing portfolios for upcoming models.Assisted with Spanish interpreting for staff and clients, translated brochures and other written materials into Spanish.Coached clients on the next steps to take on their modelling career, including suggested agencies and resources.Trained new staff in different areas of the department.Developed and incorporated databases used by the back-office staff. Show less

Cooper City, Florida

Handled clients’ needs during and after the enrollment process at pediatric therapy clinic serving children with special needs.Monitored insurance verification, authorizations, scheduling, and data entry.Advocated for Spanish speaking clients, as well as assisted with interpreting and translation.

Miramar, Florida

Developed lessons based on learning outcomes focusing on grammar, composition, and conversational skills for the English as a Second Language department.Monitored assessment and reporting on students’ development.Mentored students for the standardized Test of English as a Foreign Language (TOEFL).

Hollywood, Florida

Authored and administered lessons focused on grammar and conversational skills at language school for the English as a Second Language department.Monitored and verified assessment and reporting on students’ development,

Caracas, Venezuela

Copywriting and editing.Research, writing and editing of blog posts about fashion, beauty, trends and special events in Spanish and English at PalmBeachBoutiques.com and leenstrendybox.wordpress.comLiterary translations.Text editing and correctness of speech.Mobile apps interface and web page translations.Picture selection and editing.Social Media management.

Venezuela

Provided customer service by redirecting phone calls to proper department and providing information on services provided by the company.Assisted with administrative tasks such as payroll, inventory, purchases and recruiting.Maintained files and documents for current employees, including insurance and tax information.

Caracas, Venezuela

Assisted applicants with visa applications by reviewing documentation, payments, and information.Tracked applications and updated system accordingly, until the approved visa was delivered to the applicant.Provided customer service via phone and in person, answering questions regarding the service and visa application process. Fulfilled routine front desk tasks such as greeting customers, redirecting calls or clients to appropriate department or agent.

Caracas, Venezuela

Research, writing and editing of articles about bridal, fashion and beauty trends for printed magazines.Revista Novias (Venezuela)Revista Farmacias Arrocha (Panamá)

Caracas, Venezuela

Sales Management Assistant.Sales Support & Marketing.Intern

Caracas, Venezuela

ESL/ESOL

Caracas, Venezuela

Customer Service.Troubleshooting.

Bachelor’S Degree, Modern Languages

Digital Journalist, Digital Communication And Media/Multimedia, 17/20