— Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; a talent for quickly resolving issues prior to escalations— Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders— Success multitasking while remaining professional and courteous in fast-paced environments

- Assisted in the training of over 20 employees by coaching them on the standard operating procedures for both cashier and kitchen positions- Coached employees on company values, mission, and goals while providing relevant and engaging feedback - Managed kitchen team through effective communication and leadership skills to ensure speed of delivery while minimizing product excess- Collaborated with the management team by providing recommendations on personnel assignments to enable team development and success

- Leveraged operational experience by providing feedback and insight to corporate initiatives impacting operational restaurants- Examined and leveraged industry-recognized resources and best practices to document and deliver recommendations for improvements in the employee offboarding process- Demonstrated clear and concise communication skills, confidence, and professionalism through the presentation of my research, analysis, and recommendations to HR leadership team-Enabled organization compliance through the support and execution of HR-related tasks and requirements