Esther Lavielle Email & Phone Number

Remote

Current status: Onboarding. I’m excited to join an organization who is fully invested in their employees and customers. Customer Success is next level and it’s an honor to be a part of the team. Looking forward to building lasting relationships with customers, learning a ton, and bringing my flair to the table. Let’s do this!Will update as I progress.

Senior implementation manager is more of an umbrella term for the many things job roles I took. This includes enterprise and onboarding training for new and existing customers, creating and executing an employee onboarding and training program, newsletter and blog contributor, strategic management, ebook author, content marketer, online course author.

Portland, Oregon Area

In a nutshell, my job is to help people fall in love with using QuestionPro as their insights solutions platform. From the moment you choose QuestionPro, we want you to see the value of implementing a solution that is feature rich yet easy to use. My core objectives include: -Guiding and managing the new client experience from kick off, training, launch to.

Portland, Oregon Area

As a Customer Success Advocate, I am responsible for strengthening and maintaining customer relationships, and ensuring optimal usage and efficiency of BlueVolt's learning management solutions This includes the following:-Focus on retention and growth for BlueVolt's existing customer base.-Identifying opportunities for new customer implementations.-Liaison.

Portland, Oregon Area

• Manage enterprise accounts, including: add-on sales, support, billing, and training on software updates. Serve as training presenter for QuestionPro and SurveyAnalytics Software.
• Organize webinar series, conference demonstrations, and university presentations.
• Manage blog articles, syndication sites, social networking, and public relations releases.
• Oversee 24-hr support for software support team. Lead account growth demonstrations.
• Supervise team while coordinating order processing and ensuring client issue resolution.

Greater Seattle Area

• Managed research studies with various clients carrying timelines of 5-20 business days.
• Evaluated project specifications and recommended solution to ensure project completion.
• Built database of respondents and partners through marketing and community outreach.
• Wrote proposals, oversaw budget hours, and trained staff to ensure requirements were met.
• Trained staff to meet specific needs of clients. Coordinated research study events on- and off-site by recruiting, staffing, managing budgets, and organizing/delivering data collected.
• Established schedules/assignments for researcher and promoted team communication.

Seattle, WA

• Made numerous outbound calls daily to actively recruit new physicians to work as independent consultants for insurance companies available throughout the whole country.
• Wrote proposals and contracts specific to physician specialty and nature of case, renegotiated fees with doctors and insurance companies, and noted all communications.
• Was successful in establishing relationships through direct sales and customer service.