Nadezhda Ermakova Email & Phone Number

Prague, Czechia

Prague, Czechia

As a Financial Services Officer I ensure execution of standardized clearing and settlement processes for derivatives, equities, and repo trades.My main responsibilities include, though not limited to:Post-trade processes for ETD, including on-behalf derivatives transaction and position management based on Members’ request;Cash and Collateral management for Eurex Clearing AG (ECAG) and European Commodity Clearing AG (ECC);Intraday and End of Day clearing processes, including incident handling in accordance with defined emergency procedures;Delivery management and failure handling across markets, including application of buy-in and cash settlement models, pair-off processing, counterparty disclosures, and CSDR penalties;Payment and transaction processing in CASCADE (CBF), CreationOnline (CBL), Xact Web Portal, AnaSys MessageManager, and EasyWay (Euroclear);Supervision of Eurex Clearing electronic systems: C7 Clearing GUI, C7 Collateral Management Service CMS GUI, C7 Payment Service CPS GUI, C7 Securities Clearing Service (C7 SCS, SFR), Securities Clearing GUI (CCP);Participation and support of clearing related projects: C7 Securities Clearing Service (C7 SCS) – C7 SCS 1.0 Release (2021), migration of Repo and GC Pooling trades to C7 SCS – C7 SCS 2.0 Release (2022).

Prague, The Capital, Czech Republic

Saint Petersburg, Russian Federation

M-STYLE is one of the Regional Informational Centers (RIC) ConsultantPlus. The software products - computer systems ConsultantPlus provide legal reference information. RIC sales these products and provides customer support all over Russia. ConsultantPlus products are used by many professionals: lawyers, accountants, human resources specialists, CEOs, experts from budget institutions and government agencies as well as scholars and students. The customers have access to up-to-date computerized databases on federal, international and regional legislation; a collection of advisory materials on accountancy, taxation, court rulings etc; thousands of transactional forms, including business forms, real estate forms, trust deeds, wills and many more. As a Head of Marketing Department I coordinated 10 marketing events with sales and distribution channels, including 5 BTL-events, and participated in 11 exhibitions and 5 conferences. I created new concepts for services and the client division along with developing the concept and marketing plan for the client loyalty program. Under my management, the company's internal creative graphic design department created over 850 examples of printed materials: leaflets, brochures, posters, etc.

Saint Petersburg, Russian Federation

As Customer Retention Manager I responded to requests for cancellation and urged clients to continue using products and services. I negotiated service contract terms and conditions with various levels of decision makers. I supported marketing and sales efforts by creating sell sheets and proposals. Along with monitoring competitor activity and reporting to the team. I trained, coached and managed team of 7 customer retention managers.This job allowed me to use the experience I've gathered before in new B2B environment, along with maintaining my negotiation, problem solving and management skills.

Saint Petersburg, Russian Federation

Start-up company - an insurance multi-agent that worked with 23 insurance companies and offered variety of insurance products to customers: car insurance, travel insurance, property insurance, health insurance, etc. I was responsible for marketing, sales, personnel, training for team members, and communication with insurance companies and partners.In 2009 we organized the 1 st conference for insurance market members (insurance companies, agents, and brokers). At the end of 2009 there was 25 internal and 120 external team members, and monthly revenue over $200K.

Saint Petersburg, Russian Federation

Start-up IT company. I participated in the development of a new IT product for insurance agents - CASCO tariffs calculator. To be able to launch the calculator I cooperated with insurance companies and worked within their specifications for car insurance tariffs. I translated those specifications into a metric that programmers could use to create the program. I monitored the project on an ongoing basis, evaluating progress and quality, managing issue resolution, and taking corrective action as necessary. I hired, trained, and evaluated 5 project team members. In 2009 we launched the CASCO tariffs calculator with 10 insurance companies in it. Now different insurance multi-agents use that calculator on their websites to provide theirs customers with immediate information about prices on CASCO.

Saint Petersburg, Russian Federation

1st Insurance company is now known as BIN Insurance. During my internship I processed new insurance policies and modifications to existing policies. I obtained information from policyholders to verify the accuracy and completeness of information on applications, related documents, and company records. I updated existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Saint Petersburg, Russian Federation

PJS «GUIDEH IC» is one of the oldest insurance companies in modern Russia. During my internship I participated in the creation of a new sales department. I was helping the head of sales department with documentation, and training plans. I communicated with sales managers, provided them with information about insurance products, and took part in their training process.During that internship I received a deep understanding of insurance products and how they work on the Russian market, along with improving my communication skills and developing team building skills.

Saint Petersburg, Russian Federation

IQ Services was a small company that provided students with different educational services. My responsibility was to develop and keep excellent relationships with clients, ensuring excellent service and client satisfaction.

Saint Petersburg, Russian Federation

The company's goal was to increase HP brand awareness and sales using direct marketing tools. A typical day at work involved greeting customers at electronic stores around St. Petersburg and promoting HP products. A challenging part was standing for 10 hours, however, meeting different types of customers, and improving on communication skills made it worth it.

Master'S Degree, Business Administration

Graduated with Honors

Bachelor'S Degree, Economics

Bachelor's degree in Economics and Finance with Major in Insurance