Eric M. Email & Phone Number

Milwaukee, Wisconsin, Us

* Liaising with Fiserv clients, third party providers and other Fiserv Business Units to facilitate implementations* Assist in determining implementation requirements and deliverables based on client needs and project scope* Perform remote and/or on-site Fiserv application implementations* Provide follow-up product support for Fiserv’s clients via telephone, email, and other Fiserv contact channels* Deliver professional and timely client communications regarding project updates, ongoing support items and product implementation services* Thoroughly track, organize and document all product implementation and support related activities* Ensure time is tracked and recorded accurately in the time tracking system* Develop and maintain a full understanding of Fiserv products, services, best practices and company standards* Provide ongoing input to the continual improvement of implementation process and procedures* Consistently create a positive experience for Fiserv clients and colleagues that builds strong relationships and fosters client loyalty* Keep current with relevant industry trends and best practices* Travel as required* Perform other duties as required

Alpharetta, Ga, Us

* Hyper-V 2008R2 Administrator on Dell hosts with iSCSI connections* Managed SAN Storage with SAN Symphony for Dell and Equalogic equipment* Created backup groups Data Protection Manager 2007 for customer SQL and file data* Designed and implemented PVS images for Citrix Application team. Maintained PVS servers.* Served as the final escalation point for infrastructure (network, storage, Exchange 2007, Citrix XenApp, GPO, AD, DNS, DHCP, etc.)

Chicago, Illinois, Us

* Citrix Administrator (XenDesktop and XenApp) for hosted desktops for developers and remote access * Designed and implemented XenDesktop 5.5 solution on VMWare* Virtualized applications with VMWare ThinApp * Windows Administrator (2003, 2008, 2008R2) for both virtual and physical servers* Managed group policy, DNS, TCP/IP, DHCP, IIS, patch management, deployment, and testing

Global, Us

* Citrix Administrator (NT4 Terminal Server 4/2003, MetaFrame XP 1.8, Presentation Server 4.0/4.5, XenApp 4.5) for internal and external customers* Windows Administrator (NT4, 2000, 2003, 2008) for servers (file, print, resource); group policy, DNS, TCP/IP, DHCP, IIS, SCOM, patch management (Shavlik), deployment, and testing* Created, migrated, and maintained virtual servers on VMware ESX console (2.x, 3.x, VSphere) * Scheduled periodic maintenance and upgrades for distributed computer environments* Performed risk and consequence assessment for projects, disaster recovery, and file archiving* Identified cost reduction opportunities for Citrix, Windows, HP Servers, archiving and backup* Assisted clients with refining technology strategy based on experience and user feedback* Coordinated the efforts of other technical staff members and teams* Participated in requirements definition, specification, design, development, and integration of systems on moderately complex projects to meet the needs of the client

Oakbrook Terrace, Illinois, Us

Contractor through Robert Half Technology* Stabilized and improved performance of existing Citrix Presentation Servers (4.0)* Reduced time spent performing repetitive tasks through the use of scripts and batch files* Documented procedures for troubleshooting applications and mentored other IT staff members* Integrated in house applications into a more secure Terminal Server model, while migrating Citrix farm to IBM BladeServers and Citrix Presentation Server 4.5 with zero downtime for existing and new applications* Converted offsite offices to Citrix improving performance, reducing maintenance and remote staff workload* Reviewed vendor offerings and selected appropriate product (hardware, software, or application)

Cleveland, Oh, Us

Contractor through Robert Half Technology* Revised change management process to conform with ITIL (3.0) standard* Resolved Microsoft Exchange 2003, Group Policy, Citrix MetaFrame, and McAfee issues* Determined deficiencies and identified quick wins to restore confidence in service provided by support group (for example, Remote Assistance in XP authorization and active via a GPO)* Increased the overall efficiency and effectiveness of existing team and resources

Kent, Ohio, Us

* Maintained, installed, upgraded and planned for disaster recovery of the following Windows 2000/2003 servers: Print, File, Fax, Email, Citrix MetaFrame, and Terminal Server* Migrated from Citrix MetaFrame XP 1.8 to a load balanced, session directory enabled Microsoft Terminal Server 2003, reducing licensing costs* Managed replacement of 33% of desktop devices as part of SAP and domain Active Directory upgrade project* Consolidated and simplified antivirus software licensing, reducing duplicated costs by 25%* Established standards reducing acquisition and support costs for printer, desktop, laptop, and associated peripherals* Deployed LANDesk enabling automated patching, software installation, inventory, and remote support and management* Created software packages with AdminStudio which were tested in a VMWare WorkStation environment prior to production* Integrated and maintained BlackBerry Enterprise Server with Microsoft Exchange 5.5* Installed and integrated Lotus Domino 6 into an existing Microsoft Exchange 5.5 environment* Managed reintegration of previously outsourced helpdesk while reducing expenses* Supervised, hired and developed four internal Desktop Services personnel

Mba, It Management

Bachelor Of Arts (Ba), Accounting / Finance