* Liaising with Fiserv clients, third party providers and other Fiserv Business Units to facilitate implementations* Assist in determining implementation requirements and deliverables based on client needs and project scope* Perform remote and/or on-site Fiserv application implementations* Provide follow-up product support for Fiserv’s clients via telephone, email, and other Fiserv contact channels* Deliver professional and timely client communications regarding project updates, ongoing support items and product implementation services* Thoroughly track, organize and document all product implementation and support related activities* Ensure time is tracked and recorded accurately in the time tracking system* Develop and maintain a full understanding of Fiserv products, services, best practices and company standards* Provide ongoing input to the continual improvement of implementation process and procedures* Consistently create a positive experience for Fiserv clients and colleagues that builds strong relationships and fosters client loyalty* Keep current with relevant industry trends and best practices* Travel as required* Perform other duties as required

* Hyper-V 2008R2 Administrator on Dell hosts with iSCSI connections* Managed SAN Storage with SAN Symphony for Dell and Equalogic equipment* Created backup groups Data Protection Manager 2007 for customer SQL and file data* Designed and implemented PVS images for Citrix Application team. Maintained PVS servers.* Served as the final escalation point for infrastructure (network, storage, Exchange 2007, Citrix XenApp, GPO, AD, DNS, DHCP, etc.)

* Citrix Administrator (XenDesktop and XenApp) for hosted desktops for developers and remote access * Designed and implemented XenDesktop 5.5 solution on VMWare* Virtualized applications with VMWare ThinApp * Windows Administrator (2003, 2008, 2008R2) for both virtual and physical servers* Managed group policy, DNS, TCP/IP, DHCP, IIS, patch management, deployment, and testing

* Citrix Administrator (NT4 Terminal Server 4/2003, MetaFrame XP 1.8, Presentation Server 4.0/4.5, XenApp 4.5) for internal and external customers* Windows Administrator (NT4, 2000, 2003, 2008) for servers (file, print, resource); group policy, DNS, TCP/IP, DHCP, IIS, SCOM, patch management (Shavlik), deployment, and testing* Created, migrated, and maintained virtual servers on VMware ESX console (2.x, 3.x, VSphere) * Scheduled periodic maintenance and upgrades for distributed computer environments* Performed risk and consequence assessment for projects, disaster recovery, and file archiving* Identified cost reduction opportunities for Citrix, Windows, HP Servers, archiving and backup* Assisted clients with refining technology strategy based on experience and user feedback* Coordinated the efforts of other technical staff members and teams* Participated in requirements definition, specification, design, development, and integration of systems on moderately complex projects to meet the needs of the client

Contractor through Robert Half Technology* Stabilized and improved performance of existing Citrix Presentation Servers (4.0)* Reduced time spent performing repetitive tasks through the use of scripts and batch files* Documented procedures for troubleshooting applications and mentored other IT staff members* Integrated in house applications into a more secure Terminal Server model, while migrating Citrix farm to IBM BladeServers and Citrix Presentation Server 4.5 with zero downtime for existing and new applications* Converted offsite offices to Citrix improving performance, reducing maintenance and remote staff workload* Reviewed vendor offerings and selected appropriate product (hardware, software, or application)

Contractor through Robert Half Technology* Revised change management process to conform with ITIL (3.0) standard* Resolved Microsoft Exchange 2003, Group Policy, Citrix MetaFrame, and McAfee issues* Determined deficiencies and identified quick wins to restore confidence in service provided by support group (for example, Remote Assistance in XP authorization and active via a GPO)* Increased the overall efficiency and effectiveness of existing team and resources

* Maintained, installed, upgraded and planned for disaster recovery of the following Windows 2000/2003 servers: Print, File, Fax, Email, Citrix MetaFrame, and Terminal Server* Migrated from Citrix MetaFrame XP 1.8 to a load balanced, session directory enabled Microsoft Terminal Server 2003, reducing licensing costs* Managed replacement of 33% of desktop devices as part of SAP and domain Active Directory upgrade project* Consolidated and simplified antivirus software licensing, reducing duplicated costs by 25%* Established standards reducing acquisition and support costs for printer, desktop, laptop, and associated peripherals* Deployed LANDesk enabling automated patching, software installation, inventory, and remote support and management* Created software packages with AdminStudio which were tested in a VMWare WorkStation environment prior to production* Integrated and maintained BlackBerry Enterprise Server with Microsoft Exchange 5.5* Installed and integrated Lotus Domino 6 into an existing Microsoft Exchange 5.5 environment* Managed reintegration of previously outsourced helpdesk while reducing expenses* Supervised, hired and developed four internal Desktop Services personnel