I am a seasoned IT professional with a comprehensive skill set and a proven track record in managing complex technical environments. My expertise spans quality control of technical services, customer service excellence, and day-to-day Level 3 help desk support. I have a strong background in deploying and managing Microsoft server infrastructure, including Hyper-V, Active Directory, and Remote Desktop Server.Proficient in network management, I specialize in Cisco and Unifi environments, with expertise in Ubiquiti Point-to-Point Wireless networks. My security focus includes deploying and maintaining Sophos appliances and crafting tailored security policies to meet the unique needs of local government entities.Adept at leading migrations of line-of-business applications for local councils and medical centers, I have hands-on experience with diverse systems such as SynergySoft, ALTUS, and Electronic Content Management solutions. My proficiency extends to VoIP systems administration (3CX and Avaya Cloud), Microsoft Teams implementation, and management of Microsoft Endpoint, Intune, and Exchange Online.As a project manager, I have successfully overseen complex initiatives, including security appliance deployment, wired and wireless network infrastructure projects, and various migrations, such as Active Directory, Hybrid, AzureAD, and mail Exchange.My commitment to staff training, coupled with my ability to provide robust support for both Windows and MacOS workstations, underscores my dedication to ensuring a skilled and empowered workforce. I approach projects with a proactive and adaptable mindset, delivering successful outcomes while maintaining a keen eye for quality and client satisfaction.Overall, my personality is characterized by a diligent work ethic, a passion for technological innovation, and a collaborative approach to problem-solving. My extensive work experience positions me as a reliable and versatile professional capable of navigating the challenges of the ever-evolving IT landscape.