Have an active NV1 Clearance.Technical Expertise: 15+ years in IT with 5+ years in L2/L3 support, excelling in troubleshooting and maintaining high system performance.Problem-Solving Skills: Proven track record in quick and efficient problem diagnosis, enhancing user experience.Software Development Background: 15+ years in designing and implementing software, aiding in complex application support.Customer-Focused: Committed to high-quality service and prompt issue resolution, ensuring user satisfaction.Communication Skills: Excellent at translating technical details to non-technical users and documenting processes clearly.ITIL and ServiceNow Knowledge: Proficient in ITIL principles and ServiceNow, ensuring standardized and efficient support.Experience: Extensive support across applications, web, database, and servers, with a focus on continuous improvement.Team Coordination: Skilled in managing cross-functional teams and projects within tight deadlines and budgets.Adaptability: Quick to adapt to new challenges and technologies, thriving in dynamic environments.Attention to Detail: Ensures thorough handling of support tasks, optimizing system performance and service quality.Agile Methodologies: Experienced in Agile environments, contributing to project delivery and continuous improvement.
Listed skills include Microsoft Sql Server, Asp.Net, Vb.Net, .Net, and 27 others.