Ermelito Calinga Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

As a Business Analyst in Application Support within the BIS Application Support Team at V/Line, I optimize our application landscape and enhance operational efficiency. My responsibilities include managing service requests and incidents for timely resolutions, ensuring business continuity through strategic risk mitigation, and providing recommendations for new system builds or acquisitions that align with organizational goals. I collaborate with solutions and enterprise architects to help design the future state of our IT systems and assist in developing user procedures that are well-documented and user-friendly. Additionally, I maintain application reference data, communicate updates effectively, and work closely with my team to ensure timely application patching and maintenance. Committed to continuous improvement, I drive enhancements in our Cloud Application footprint through refactoring, retiring, and re-platforming initiatives. My focus is on leveraging best practices to improve application performance and user satisfaction while fostering a culture of ongoing development within the organization.

Melbourne, Australia

Holds an active Australian NV1 clearance.At Vocus Group, I played a pivotal role in delivering comprehensive development, support, and maintenance for a suite of critical systems that underpin our operations. My responsibilities encompassed the full software development lifecycle, ensuring the systems were reliable, efficient, and met the evolving needs of our users. Key skills and experiences include:ServiceNow Expertise: Utilized ServiceNow to handle incidents, requests, changes, and service-related activities, improving response times and customer satisfaction.AWS Integration: Implemented AWS solutions to enhance system scalability and performance, leading to a 20% increase in operational efficiency.Innovative Solutions: Developed and supported key applications such as OM-Order Manager, SPOC, PM-Party Manager, DMS-Design Management System, and RMTrack-Issue Management System.Data Management: Resolved data inconsistencies in front-end and back-end systems, ensuring data integrity and reliability for business-critical applications.Reporting and ETL: Generated comprehensive data warehouse reports using MSSQL, MySQL, SSIS, Excel, and CSV files, providing actionable insights for decision-making.Agile Environment: Actively participated in daily scrum meetings and utilized JIRA to streamline customer-related tasks and enhance project delivery.Security and Compliance: Assisted NV1 cleared users with access challenges, maintaining strict adherence to security protocols and compliance standards.

Melbourne, Australia

Key Responsibilities and Achievements:Enhanced Security of Legacy Systems:Identified and resolved security vulnerabilities, ensuring systems adhered to ITSB security standards.Implemented measures to safeguard against potential threats, particularly SQL injections.Conducted thorough code clean-ups, optimizing performance and security.Penetration Testing:Ensured updated systems successfully passed penetration testing conducted by a third-party team, confirming robust security measures and compliance.Cases21 Census Project:Collaborated on the Cases21 Census Project, addressing bug fixes and enhancing report functionalities.Contributed to improving the overall reliability and accuracy of census data reporting.Through these initiatives, I played a critical role in bolstering the security and efficiency of our systems, demonstrating a proactive approach to mitigating risks and enhancing system integrity.

Melbourne, Australia

Key Responsibilities and Achievements:Dynamics 365 CRM Integration:Spearheaded the integration of Dynamics 365 CRM with external systems, leveraging .NET technologies and C# to ensure seamless communication and data exchange.Managed and executed critical integration projects, enhancing system interoperability and efficiency.Outbound Package Integration:Automated change detection and data transfer to Ostendo Operations Software through web API calls.Ensured real-time data synchronization by maintaining consistent 30-second server intervals for outbound integration.Inbound Package Integration:Developed and maintained a console application to retrieve data from Ostendo Operations Software using web API. Guaranteed up-to-date information by implementing a 30-second server interval for inbound data processing.Through these projects, I demonstrated a strong capability in managing complex integrations, ensuring robust and real-time data synchronization between Dynamics 365 CRM and external systems. My work significantly improved operational efficiency and data accuracy, showcasing my expertise in API integration and .NET development.

Thomastown, Victoria

Sales Information System Development and Maintenance:Continuously developed and maintained the in-house sales information system.Integrated the system with Microsoft Dynamics AX using .NET Business Connector to ensure seamless data flow and improve operational efficiency.Enhanced data synchronization between different business units, reducing manual data entry and minimizing errors.Website Maintenance:Maintained the official ADA website using WordPress CMS.Implemented updates, managed content, and ensured website security and performance.Developed custom themes and plugins to meet specific business requirements.Key Responsibilities:Develop and maintain in-house sales information system.Integrate sales system with Microsoft Dynamics AX using .NET Business Connector.Ensure seamless data flow and improved operational efficiency.Maintain ADA official website using WordPress CMS.Implement updates and manage website content.Ensure website security and performance.

Point Cook, Victoria

As a .NET Developer, I created APIs in .NET C# and SQL for an in-house CRM application, enabling data push and pull for seamless front-end integration.

As a Software Developer for a sports and racing business, I developed a C# multi-threaded application console for live gaming results, providing real-time updates for our online betting site via APIs and RESTful web services. I created complex SQL Server stored procedures for data capture and used HTML, JavaScript, and AJAX to enhance the site's functionality. I converted the Business Logic Layer from VB.Net to C#, integrated the RealEx payment gateway for transactions, and maintained the CANBET website, implementing improvements and supporting internal stakeholders.

U4-101-105 Keilor Park Drive, Tullamarine, Vic 3043

As a Software Developer at Skybridge, I developed an OH&S Compliance Management System using C# and Microsoft Office Automation, which played a crucial role in obtaining ISO9000 certification for the company. I liaised with stakeholders from Gilat-NBN and Optus to integrate job and pre-provisioning data into Skybridge’s job data stream, aiding in job completion and work order tracking. Additionally, I maintained Skybridge's web portal, handling small changes, bug fixes, and developing new modules. My role also involved contributing to projects focused on reengineering, development, and maintenance. Furthermore, I provided comprehensive Level 1, 2, and 3 support to internal stakeholders, ensuring efficient operations and prompt issue resolution.

As a .NET Developer, I developed an online vault system with military-grade security. I designed secure storage solutions, implemented robust authentication, and ensured data integrity and confidentiality using advanced encryption.

As a .NET Developer, I developed a module for the Financial Planning System, specifically the Cash Flow application, using VB.NET and SQL Server. My responsibilities included designing the module's architecture, implementing data management features, and ensuring accurate financial calculations and reporting.

As a Web Developer, I transitioned their website from static pages to a dynamic .NET-based platform. My role involved redesigning the site's architecture, creating interactive features, and enhancing the user experience through modern web technologies.

As IT Support/Admin at Pacific Island Club Saipan, I focused on supporting the Hotel Information System (HIS). My responsibilities included maintaining LAN cabling, managing Windows Servers, liaising with vendors, supporting all hardware and software for point-of-sale terminals, including printers and scanners, and handling onboarding users and maintenance for all hotel systems and technology hardware.

Susupe, Saipan Municipality, Northern Mariana Islands

As a Programmer in logistics and accounting, I used VBA and Visual Basic to automate Excel-based inventory management and financial reporting, enhancing data accuracy and operational efficiency.

As a Programmer, I was part of the development team who developed accounting and inventory systems using dBase and Clipper, enhancing financial tracking and inventory management. I excel to a professional programmer after years of learning with the best mentors that I have.