Ermira S. Email & Phone Number

Germany

Hamburg, Germany

Hamburg, Germany

- Own and optimize the customer journey from acquisition to retention, ensuring a seamless experience from the initial visit to first transaction.- Drive growth by leveraging data and strategic insights, closely collaborating with the Head of Product to improve key metrics.- Lead initiatives that optimize user performance through structured experiments, working closely with cross-functional teams.- Enhance the GTM strategy by introducing new processes that directly impact user activation and overall marketplace performance.- Work closely with the Marketing, Design, and Product teams to enhance the performance and delivery of structured experiments.

Hamburg, Germany

- Scaled the Customer Onboarding Team from 1 to 8 employees, managing all aspects of team performance, budgeting, and strategic planning.- Owned the end-to-end onboarding processes, introducing efficiencies that increased the new customer activation rates from 11% to 65%, ensuring exceptional quality interactions.- Developed detailed customer journey maps to identify and address pain points, ensuring a seamless onboarding experience that aligned with customer needs and expectations.- Collaborated closely with GTM, Customer Success, Data Analytics, and Product teams to align business strategies, shape the product strategy, and drive customer success.- Utilized metrics and customer feedback to continuously iterate and improve onboarding experiences, ensuring alignment with market and vetting compliance changes.

Hamburg, Germany

Berlin Area, Germany

- Managed the order pipeline for photo studio operations, ensuring timely ingestion of 30,000+ images into the website.- Optimized operational tasks within the Recoloring pipeline using SQL, leading to streamlined processes and efficient demand planning.- Conducted data-driven analyses to identify and address gaps in the pre and post-production processes, enhancing overall efficiency.

Stuttgart Area, Germany

- Supported management in profitability calculations and cost-change analyses for strategic decision-making on future engine projects for the Mercedes vans.- Assisted in preparing strategic earning plans, developing reports and presentations for management use in decision-making processes.

Bremen Area, Germany

- Facilitated the workflow (printing, scanning, etc.)- Documented events related to the program- Managed program outreach activities(updating the posters, website, and social media pages).

Bachelor Of Science - Bs, Industrial Engineering And Management

High School Diploma, 10Th-12Th

Activities and Societies: Member of the Debate Club, Founder of the Running Club, Organizer Volunteer for Kosovo Model United Nations.