Erna Perkovic Email & Phone Number

Melbourne, Victoria, Australia

Perform role of Senior Business Analyst in a high profile project to deliver Australia's first no interest Credit Card (the NAB StraightUp Card) to compete with the ‘buy now pay later’ schemes and revitalise customer usage of credit cards.Also, worked in various digital projects relating to NAB consumer and business cards delivering NABPay and UPay (NAB and Ubank digital wallets) and new/enhanced NAB Banking app and Internet Banking features including card controls, credit card activation, set/change PIN and change credit limit.Key Achievements:- Produced high quality business requirements/user stories meeting product owner’s expectations and technology needs. - Collaborated with architects, development teams and business experience designers resulting in well designed and built solution.- Assisted testing team with review and development of test cases, key contact for clarification during testing execution, assisted with defect resolution contributing to successful testing completion.- Supported Change Management team with Business Impact Assessment, development of training material and work instructions resulting in business readiness (Retail Bankers, Call Centre and back office teams) to service customer queries.- Managed Business verification testing post ‘go-live’ ensuring that critical components of the new credit card are working as expected.- Collaborated with Legal, Product and Marketing to draft customer collateral for new credit card including new welcome letter, statement and terms and conditions and with Cards Technology team to develop letter templates and provide input into functional requirements. - Assisted Project Manager with implementation planning and implementation activities.

Melbourne, Victoria, Australia

Working as a Business Support Lead in the program’s Business Transformation team which was responsible for the deployment of the new banking platform to NAB users. Key Achievements:- Developed a support strategy detailing support to 12,000 NAB users of the new banking platform.- Developed and implemented support processes and tools. - Established a mini call centre as key support channel for Bankers including accommodation logistics and call centre technologies. - Prepared packs for stakeholder engagement and updates.- Booked weekly Team Meetings and prepared agenda.

Melbourne, Victoria, Australia

Perform Project Analyst tasks in various projects across NAB including Credit Risk Engine replacement, Comprehensive Credit Reporting, Retail Bank business transformation, CardSwipe project and Securities Database upgrade.Key Achievements:- Elicited and documented business requirements.- Process mapping of new processes. - Assisted Project Manager with implementation planning and implementation activities, project financials and funding requisitions and preparation of Steering Committee packs.- Support Change Management team with Business Impact Assessment, development of training material and work instructions.

Melbourne, Victoria, Australia

Perform Project Analyst/Business Implementation Lead role in various projects across MLC ranging from small business projects delivering process improvements, business restructures and product trade ups, to large and high-profile Wealth Management projects. These include Project Making Good (unit pricing compensation project) and Project Darwin (program to migrate NABs Wealth Management investment products and 60,000 investors to the MLC platform). Key Achievements:- Subject Matter Expert (SME) to Business Analysts resulting in development of high quality business requirements. - Assisted with development of customer communications.- Developed Business Implementation Plans and managed business implementation activities.- Developed processes, work instructions, training material and delivered training to business users.- Managed business verification testing during data migration of 60,000 investors, including development of testing criteria, business SMEs/testers and documenting testing results and defects.

Melbourne, Victoria, Australia

Lead a team of up to 15 people across various business areas in MLC including Administration and Call Centre.Key Achievements:- Motivated and led teams to achieve KPIs.- Ongoing training and development resulting in multiskilled team members.- Managed the recruitment process for end of financial year intake (up to 100% increase in staff numbers over a four month period).- Identified and implemented various process improvements.- Administrating life insurance and superannuation accounts, including processing payments, new applications, policy maintenance and superannuation withdrawals.