As a Professional Banker who works and has experience for approximately 6 years In the Relationship officer and Business process management Division at the Bank. Areas of expertise include analyses and reports, Customer affairs, policy and procedure, Designing Business Process models. Offering more than 2 years of comprehensive experience in supporting Billing and Collection Specialists in the Telecommunication Industry. The job role of revenue assurance, collection report, negotiation, and communication skills. Highly motivated and reliable, high discipline, hardworking, and committed to taking the initiative.
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LecturerUniversitas Mercu Buana Jan 2018 - Dec 2021Jakarta, Indonesia• To carry out education and teaching in the study of communication science programs.• To carry out additional tasks given by the head of the communication study programs.• To make the teaching result. -
Billing And Collection Functional SpecialistPt Multimedia Nusantara (Telkommetra) Nov 2016 - Dec 2018Greater Jakarta Area, Indonesia• Handling customer complaints.• Mediator between Telkom and its subsidiary Telkom Metra.• Create a memorandum of office for the need billing and collection.• Organize intercompany meetings every month.• Organize AR Forum CFUE meeting every month.• Monitoring Subsidiary’s Aging reports every month. • Monitoring Telkom Metra’s collection reports every month.• Create a monthly collection report directly to the VP.• Create SBU and Telkom Metra Holding’s invoicing report.• Reconciliation Meeting with clients.• Recording SBU Telkom Metra Revenue• Making a SBU billing report.• Direct customer monitoring. -
Bussiness Process ManagementCimb Niaga Aug 2013 - Apr 2016Banten Province, Indonesia- Designing Business Process models.- A Presentation og business Process dan ARIS Tools.- Making requirements to support the business process.- Attend Workshop.- Discussions with policy and procedure sections.- Help the team procedures to make key changes.- Help make the procedure for banks.- Meeting with the vendor of the business processes.- Make a final report. -
Relationship OfficerCimb Niaga Sep 2012 - Jul 2013Banten Province, Indonesia- Handling complaint.- Offers products to customers.- Provide information to customers about the product.- Looking for customers.- Handle customer account.
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Customer ServiceCimb Niaga Nov 2010 - Aug 2012Greater Jakarta Area, Indonesia- Handling complaint.- Offers products to customers.- Help the account opening process.- Provide information to customers about the product.- Make a reports everyday.- Filling up the log book supplied.- Counting stock ATM card and passbook.
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Customer ServicePt Bank Central Asia Tbk May 2010 - Oct 2010Greater Jakarta Area, Indonesia- Handling complaint.- Offers products to customers.- Help the account opening process.- Provide information to customers about the product.- Make a reports everyday.- Filling up the log book supplied.- Counting stock ATM card and passbook. -
Financial ConsultantPremier Finance Nov 2009 - Apr 2010Greater Jakarta Area, Indonesia- Looking for investors to join with the company.- Offers and make an appointment to clients.- Helping clients to trade stocks.- Negotiate with clients.- Make a reports.
Erna Sukmana Putri Education Details
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Universitas Sahid2.99
Frequently Asked Questions about Erna Sukmana Putri
What is Erna Sukmana Putri's role at the current company?
Erna Sukmana Putri's current role is Communications, Billing and Collection Specialist.
What schools did Erna Sukmana Putri attend?
Erna Sukmana Putri attended Universitas Mercu Buana, Universitas Sahid.
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