Erna Eubanks, Psy.D. Email & Phone Number

Westmont, Il

An extended period focusing on child rearing and development. Responsibilities include project management, scheduling, mentoring, change management, and negotiation. Gained flexibility and an appreciation for ambiguity.

Coached more than 80 working adults in a Master’s program through applied program evaluation process including proposal to address issues and anticipate desired outcomes. Students had to identify the problem for a project themselves, utilizing instructor guidance.Evaluated and guided each unique project phase for feasibility of administration and applicability to the specific workplace depending on problem and desired outcomes.Mentored individuals as needed, adjusting work processes and instructions for optimal chance of success.Conducted weekly meetings and encouraged communication to ensure time management, understanding, and work completion. Developed supplemental lesson plans for individuals who require more assistance or a different learning method.Facilitated group discussions for the purpose of problem solving, challenging the status quo at individual companies, and engaging in critical thinking to investigate the root cause of a problem and create a systemic solution. Provided regular feedback and recommendations to the department for the purpose of greater student understanding and more efficient course processes, as well as methods to help under-performing students, which resulted in adjustments to courses and more in depth student assistance.

Review, assess, and grade over 50 final completed project deliverables and defenses, providing feedback regarding feasibility of process and outcomes.Organize feedback of committee members into an action plan for student to improve or elaborate project final deliverable for a second evaluation.Evaluate students’ demonstrated level of competencies per program requirements (similar to a performance review) before and after defense and feedback. Submit final grade and decision letters regarding project completion, which is required for graduation.

Searched through more than 400 resumes for applicants whose experience fit those of different positions in a call center, inviting 106 of those applicants for further interviewing.Recruited in a mass-recruiting project to fill 120 positions for a call center with varying position levels, succeeding in a 30% hire rate as part of a four-person team. Tested approximately 200 applicants on a computer-based skills test program for pre-employment Prove It! by Kenexa.Researched prior documents and PeopleSoft to complete ARRA and COBRA reports, helping TWG receive [an undisclosed amount] federal credit money.

Performed time-saving edits from different point of views for the purpose of recommending changes and making corrections prior to submission to the book editor.Utilized critical thinking skills to do non-traditional research for the book.Developed a database for an online training program—containing 42 lessons—which is used regularly for archival information as well as future consulting materials.Increased business by 10% through marketing efforts consisting of emails to various institutions.Developing content for 19 management training modules for integration with other organizations’ business skills training programs.

Conducted inventory purchases and management.Performed accounts receivable duties, collecting thousands of dollars on contract and retail sales accounts.Prepared branch employee payroll.Dispatched technicians in the absence of management.Resolved customer and employee conflicts in a proactive fashion, which created a satisfied customer base as well as alternative methods for technicians.Performed invoicing duties on various city service and contractor accounts.

Managed office operations individually.Hired personal replacement.Assisted management with daily office and shop duties.Coordinated technicians' and management's schedules.Performed accounts receivables weekly, reducing the number of outstanding accounts per month.Investigated customer challenges and worked with management for customized solutions.Streamlined office procedures.

Psyd, Business Psychology

Activities and Societies: Treasurer for the Society for Business Psychology; Career Development Committee, Society for Business.

Ma, Industrial-Organizational Psychology

Activities and Societies: Society for Business Psychology SIOP Relevant Coursework: Training Theory, Design, & Evaluation, Performance.

Bachelor Of Science, Psychology