Ernesto Castro Hernandez Email & Phone Number

San Jose, Ca, Us

Costa Rica

Works in partnership with Finance, Chief of Staff and Segment Vice President to driver business operations.• Leveraged deep expertise in business operations to provide strategic guidance to the IT Architecture and Infrastructure Services Organization, as well as to senior business leaders, ensuring the successful implementation of industry best practices.• Establish baseline metrics/reports to support the development of new practices and goals, as necessary.• Delivered actionable, data-driven insights by analyzing Key Performance Indicators (KPIs) and standardized business metrics, enhancing decision-making processes.• Designed and managed a suite of analytical tools, including dashboards, regional reports, and executive review documents, to provide foresight and strategic planning support to leadership teams.• Lead and review the annual planning cycle, overseeing critical aspects such as budget allocation, travel planning, headcount management, resource utilization, and goal setting, ensuring alignment with long-term business objectives.

Costa Rica

Turn numbers into compelling stories to inform business strategy, optimization business cases, and ultimately drive decision making for GBS and Talent Acquisition leadership. Collaborative partnerships across GBS and Talent Acquisition stakeholders to accelerate implementation of initiatives. Prioritize opportunities and lead projects with an emphasis on continuous improvement work across technology solutions to accelerate business impact.

Costa Rica

Design and maintain interactive dashboards using Tableau and Google Sheets, enabling cross-functional teams to access and analyze real-time data.• Conducted comprehensive data analysis and generate actionable insights for senior management.• Collaborated with stakeholders to identify key performance metrics and build Utilization Dashboards using BigQuery and Tableau.• Developed and implemented Active Projects analyses to improve business decision-making processes and course-correction actions.

Heredia, Costa Rica

Lead the Talent Acquisition organization that supported Technology Development Group’s hiring goals for attrition and factories expansion, developing strong relationships with hiring managers and stakeholders, and developing a high-functioning team.• Managed +30 cross-country (in US and CR) talent professionals, collaborating to bring +5000 hires to TD organization, representing 25% of the total hires for America’s region during 2022.• Demonstrated strategic partnership to achieve operational goals by driving the team through operational changes to meet key results and influence the business unit to adopt a new operational model.• Launched an improved hiring process that increased 6% the Hiring Manager’s satisfaction survey, by 3% the Diversity indicator and reduced the Time to Accept by 5 days, despite record-high volumes and a global pandemic.

Costa Rica

Provide support to Talent Acquisition Organization by effectively managing and optimizing the recruitment process. Collaborate with Internal and External stakeholders in data extraction, creation of Power BI dashboards, develop and lead hiring ramps process, provide recommendations, and drive process improvements.• Facilitated analytical support to the global organization, building Open Positions Dashboard, Diversity Indicators, and forecast collection, helping to reduce 50% of manual work.• Deployed more than 10 Power BI dashboards, helping the global talent organization with accessible and updated information, reducing 80% of manual data. • Developed and implemented a comprehensive recruitment strategy for the Technology Development team to support the factory’s expansion in the US, reducing the backlog by 50% during the first quarter and 100% by the second quarter.

Costa Rica

• Managed a group of 10 recruiting professionals, supporting all hiring needs for Technology Development and Intel Labs group.• Strategic business partner, acting as Account Management for the Technology Development Group• Provide strategic leadership to a group of Talent Team members focused on hiring Engineering, and Manu. Tech professionals.• Co-Created specific attraction & hiring strategies to support Business growth: from Recruitment Marketing up to E2E Recruiting processes.• Support Factory Expansion hiring needs.

Heredia, Costa Rica

Talent advisor performing End to End support for the Hiring Managers and Candidates during the recruiting process.• Performed Full Life Cycle Recruiter support, achieving ~200 hires for technical and non-technical roles, supporting different hiring types such as College Graduates, Technical Graduates, Interns, and Experienced candidates.• Implemented a diversity analysis trend that cut the diversity gap by 4% during the first month of implementation.

Heredia, Costa Rica

Responsible for Order management support for authorized Distributors, forecasting sales (Revenue, units, product mix), Business Intelligence support for emerging markets in the Latin America region, and forecasting Branded consumption.• Led a group of 6 CBAs to control order management for Direct Distributors and Original Equipment Manufacturers in the Latin America region.• Standardized the Inventory analysis used by all team members, enabling product mix recommendations, and influencing transitions to new product generation. • Created an analytical model to forecast Branded sales in Latin America, representing a volume of +8 Million units. • Collaborated as Business Intelligence partner for ELAR Region, providing PC consumption analysis from Consumer, Business, Retail, Components, and Education/Government segments.

Costa Rica

Technical support for SAP Security changes and updates in assigned roles to all employees.• Executed technical support role for 10 Project Managers to test and implement security changes for SAP accesses in different testing and production SAP modules.• Granted access to new users and assigned roles for employees in new roles, ensuring the granted access followed P&G standards and legal requirements by performing regular audits.

Responsible for the night shift operation and relationship management with the customers, supporting all logistics and technical emergencies.• Led a team of 5 customer service representatives, supporting the Nokia Account by partnering with field engineers and entering all order details for antenna replacement parts in the SAP system.• Stabilized the Night Shift Team, supporting as Sr. CSR of 4 CSRs, supporting all the Spare Part Logistics emergencies by coordinating delivery and installation of replacement parts for customers across Latin American countries.• Facilitated translation services from Spanish to English between local technicians and international customer support to repair boarding pass printers at local airports in Latin America.• Functioned as a second line of escalation and emergency contact for CSRs working on the night shift.