Ernel Callado Email & Phone Number

Southampton, England, United Kingdom

1. Provide first and second line support to fix problems for all of the IT systems on the ship.2. Provide advice, facilitate discussions on IT and provide occasional IT training with crew whenrequired.3. Escalate more complex or significant issues to shore-side for support.4. Use Remedy effectively to monitor, plan and communicate IT issues, maintenance and repairs.5. Install and fit particular (IT) ship systems and equipment and associated fittings.6. Follow basic system diagrams / manuals to ensure installations and maintenance are carried outcorrectly.7. Carry out servicing and maintenance routines.8. Undertake and report fault diagnosis.9. Carry out repairs according to training and instruction, paying attention to detail to ensureprevention of repeat issues.10. Use tools required for installation, repair and maintenance safely.11. Wear the correct and complete PPE for the work carried out.

Iloilo City Proper, Western Visayas, Philippines

1. Under minimal supervision will monitor, support, troubleshoot, and resolve operating issues, including failures and service level degradation.2. Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.3. Perform complex and escalated troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.4. Triage complex problems, taking corrective action to ensure availability and minimize downtime.5. Develop detailed technical documentation and standard operating procedures to perform various responsibilities.6. Answer internal or external users’ inquiries regarding computer hardware and software to resolve complex problems.7. Enter commands and observe system functioning to verify correct operations and detect errors.8. Configure and set up workstations and laptops.9. Participate in troubleshooting and quickly arrive at workable solutions.10. Advise others on resolution and solutions in issues.11. Participate in the resolution of end user’s desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.12. Provide support and technical setup at some trade shows which includes periodic travel.13. Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.14. Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned 15. All other duties as assigned.

3Rd Flr Richmonde Tower, Iloilo Business Park, Iloilo City, Phil

1. Troubleshoot corporate applications (both proprietary, licensed or open source) and/or escalate issues to the appropriate support group thru ServiceNow ticketing system according to SLA.2. Collaborate with global RETS team for escalation and faster resolution (e.g provide wireshark captures to network teams, provide screenshots & isolations made).3. Provide support, troubleshoot & raise escalations for the following technologies if needed:a) Dell desktops, laptops & network printers - raise warranty checks & liaise with vendor for parts replacements & servicesb) Telephony (Avaya & Polycom) - raise escalation for settings modificationsc) Citrix & VDI issuesd) IOS & Android devices (registering those to Intune to be whitelisted & receive internal company emails)4. Perform User Acceptance Test (for different Teams - e.g Finance, Quality Assurance, Content Editing & Analysis, Legal Dept., Customer Service Operations) for the enhancement/fixes of application to be used by new hires & new Ramps/Teams.5. Generate weekly threat detections from McAfee ePolicy Orchestra (threats detected, hostnames, IP & MACs adds, users) and perform manual scanning of units infected & submit results to Service Desk for the closure of ServiceNow tickets.6. Follow IT security & compliance procedures thru the installation & initiation of the following tasks:a) Symantec, Checkpoint, BitLocker & FileVault encryptions, Anti-virus, MobileIron, VPN software, disabling of all USB ports for desktops & laptops.7. Update of IT Wiki regularly (e.g. How-Tos, Seat Utilization info, defective & spare units, defective LAN ports on Training & Conference Rooms, etc.).8. Perform IT asset inventory for the whole site.9. Provide assistance on the roll-out of new technologies while keeping ManComm & Supervisors updated on the status of such projects.10. Support for Windows 7, 8, and 10 platforms.11. Unlock/enable user AD accounts & password resetting.

Brgy. Sn Rafael, Ayala Atria Park District, Mandurriao, Iloilo City, Philippines

1. Maintains and troubleshoot computer & printer related problems, PABX system, LAN connection, wifi connection, queuing system and CCTV connection.2. Install and configure Bizbox System which includes the Hospital System, Clinic System, Materials Management System, Financial Management System and Phil health System.3. Troubleshoots Bizbox related problems.4. Creates user accounts, items and medical packages to the Bizbox System.5. Encodes item price, room rates, laboratory test rates and Imaging rates.6. Monitors the leased line and internet connection.7. Install and configure the Laboratory Information System and PACS Viewer to the users.8. Maintains and troubleshoot the local line and LAN connection of all Hospital Clinics.9. Maintains and troubleshoot Huawei switches.10. Participates in the design, planning and implementation of IT systems/ policies/ work process and promote its proper use to ensure business efficiency.11. Work closely with all department and Corporate IT.12. Have overall responsibility in day-to-day IT operations.13. IT operations Management.14. Basic System and Network Admin .15. Hardware and Software support.16. Member of the management committee group and attends management committee meetings.17. Password administrator on security bank online digibanker.

Brgy. Mali-Ao, Pavia, Iloilo, Philippines

1. Maintains and troubleshoots computer related problems.2. Resets safe vault number combination.3. Install and configures LAN connection.4. Configures wifi router and modem router.5. Installed and set up the CCTV system in the branch.6. Troubleshoot network and internet connection problems.7. Perform preventive maintenance in the branch.8. Assigned to 2 Areas (Area 3-A & Area 3-B) as an area support staff which compose of 12 branches.9. Assigned to 2 company owned resort (Coron Gateway Hotel & Suites and Boracay Ecovillage Resort & Convention) as an IT specialist to maintain and troubleshoots computer related problems.10. Submits preventive maintenance report, repair report, weekly report and uptime & downtime report.11. Make a request for upgrade and replacement of computer parts.12. Make a request for computer set, set up computers and install LAN connection to newly open branch.13. Attends monthly area meeting in 2 areas.14. Trained and educate branch staff in proper handling and maintaining of computers.

General Luna St., Molo, Iloilo City, Philippines

1. Maintained computers and cleaned all workstation.2. Installed computer software and hardware.3. Configured computer systems, LAN and internet connections.4. Troubleshoots computer problems and handled Microsoft office application5. Manage the internet shop and repair printer.

Bachelor Of Science In Information Technology, Information Technology

Activities and Societies: Student Government - IT Representative

Bachelor Of Science In Ece – Undergraduate, Electrical, Electronics And Communications Engineering

Activities and Societies: Varsity Player - Table Tennis