Resolutions Desk Supervisor
Current
Jan 2024 - Present
AeroLeads people directory · profile
Ernest Arraya Email & Phone Number
Resolutions Desk Supervisor
at
ALERT 360
1 work email found
@myalarmcenter.com
2 phones found area 817
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Resolutions Desk Supervisor
Location
Greater Philadelphia, United States
Company size
Who is Ernest Arraya? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ernest Arraya is listed as Resolutions Desk Supervisor at ALERT 360, a with 146 employees, based in Greater Philadelphia, United States. AeroLeads shows a work email signal at myalarmcenter.com, phone signal with area code 817, and a matched LinkedIn profile for Ernest Arraya.
Ernest Arraya previously worked as Resolutions Desk Supervisor at My Alarm Center A Partner Of Alert 360 and Resolutions Desk Supervisor at My Alarm Center. Ernest Arraya studied at West Chester University Of Pennsylvania.
Company email context
Email format at ALERT 360
This section adds company-level context without repeating Ernest Arraya's masked contact details.
{first}.{last}@myalarmcenter.com
86% confidence
AeroLeads found 1 current-domain work email signal for Ernest Arraya. Compare company email patterns before reaching out.
Profile bio
About Ernest Arraya
Customer Support Manager with more than 20 years of customer support experience and more than 10 years experience in a manager role. Highly organized and analytical with a keen eye for details. Outstanding ability to manage a customer support staff (including remote teams) and collaborate with other functional teams to provide a superior customer support experience.
Listed skills include Help Desk Implementations, Call Center Management, Customer Service, Salesforce.Com, and 22 others.
Current workplace
Ernest Arraya's current company
Company context helps verify the profile and gives searchers a useful next step.
Alert 360
9 roles
Ernest Arraya work experience
A career timeline built from the work history available for this profile.
Resolutions Desk Supervisor
Jun 2022 - Feb 2024
Resolutions Desk Supervisor
Aug 2021 - Feb 2024
Help Desk Supervisor
Responsible for the day-to-day operations of the Exam Processing team, ensuring production deadlines and quality standards are met.Assisting with support of reporting functions for all Clients. This includes providing weekly, monthly and/or quarterly reports to each assigned client, within the required service level standards.Responsible for process procedure documentation, cross-training of staff, staff scheduling and coverage.Coordination with the Exam Processing staff, Reports Team and Operations Manager to ensure timely and accurate reporting service is provided to each client. This includes daily processing of exam results by the staff, reconciliation of materials received and contractual reporting to the client.
Jan 2018 - Aug 2021
Call Center Manager
Management of the day to day operations in the call center including oversight of the call center supervisory team and staff. Responsible for overseeing the employees, while adhering to call center policies, standards, monitoring the metrics specified for the department as well as to provide overall leadership within the PRN call center.
Jun 2016 - Jun 2017
Manager - Customer Support
Management and supervision of the Tier 1 support team in multiple products.Conducted staff scheduling, monitoring phone/e-mail volume, reporting, coaching, trainingof support representatives.Developed Tier 1 support agents in facilitating their career advancement to other positions such as Tier 2 support, account management and software engineering.Developed and implemented support processes and procedures.Managed support projects for customers.Investigated and resolved customer inquiries and complaints in an empathetic manner.Met all customer call guidelines including service levels, handle time and productivity including bringing a 18% abandon rate down to under 6%.Facilitated inter-departmental communication to effectively provide customer support.Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Mar 2014 - Jan 2016
Manager - Customer Support
Mar 2008 - Mar 2014
Customer Service - Application Support Specialist
Mar 2003 - Mar 2008
Help Desk Implementation Specialist
Feb 1999 - Jul 2001
Team & coworkers
Colleagues at ALERT 360
Other employees you can reach at alert360.com. View company contacts for 146 employees →
CL
Cori Lair
Colleague at Alert 360Sacramento, California, United States
View →
KD
Krista Dickover
Colleague at Alert 360Tulsa, Oklahoma, United States
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AD
Andy Doyle
Colleague at Alert 360Arlington, Texas, United States
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SQ
Steven Quarles
Colleague at Alert 360Philadelphia, Pennsylvania, United States
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WH
William Hyett
Colleague at Alert 360Houston, Texas, United States
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PG
Preet Gurjar
Colleague at Alert 360Mathura, Uttar Pradesh, India
View →
DS
Deepak Saini
Colleague at Alert 360Bhopal, Madhya Pradesh, India
View →
BJ
Bryan Jackson
Colleague at Alert 360Oklahoma City Metropolitan Area, United States
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JV
Jeanette Vaden
Colleague at Alert 360Springtown, Texas, United States
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TS
Toby Stevens
Colleague at Alert 360Fort Worth, Texas, United States
View →
Cori Lair
Colleague at Alert 360Sacramento, California, United States
View →
KD
Krista Dickover
Colleague at Alert 360Tulsa, Oklahoma, United States
View →
AD
Andy Doyle
Colleague at Alert 360Arlington, Texas, United States
View →
SQ
Steven Quarles
Colleague at Alert 360Philadelphia, Pennsylvania, United States
View →
WH
William Hyett
Colleague at Alert 360Houston, Texas, United States
View →
PG
Preet Gurjar
Colleague at Alert 360Mathura, Uttar Pradesh, India
View →
DS
Deepak Saini
Colleague at Alert 360Bhopal, Madhya Pradesh, India
View →
BJ
Bryan Jackson
Colleague at Alert 360Oklahoma City Metropolitan Area, United States
View →
JV
Jeanette Vaden
Colleague at Alert 360Springtown, Texas, United States
View →
TS
Toby Stevens
Colleague at Alert 360Fort Worth, Texas, United States
View →
1 education record
Ernest Arraya education
FAQ
Frequently asked questions about Ernest Arraya
Quick answers generated from the profile data available on this page.
What company does Ernest Arraya work for?
Ernest Arraya works for ALERT 360.
What is Ernest Arraya's role at ALERT 360?
Ernest Arraya is listed as Resolutions Desk Supervisor at ALERT 360.
What is Ernest Arraya's email address?
AeroLeads has found 1 work email signal at @myalarmcenter.com for Ernest Arraya at ALERT 360.
What is Ernest Arraya's phone number?
AeroLeads has found 2 phone signal(s) with area code 817 for Ernest Arraya at ALERT 360.
Where is Ernest Arraya based?
Ernest Arraya is based in Greater Philadelphia, United States while working with ALERT 360.
What companies has Ernest Arraya worked for?
Ernest Arraya has worked for Alert 360, My Alarm Center A Partner Of Alert 360, My Alarm Center, Pearson Vue, and Prn Physician Recommended Nutriceuticals.
Who are Ernest Arraya's colleagues at ALERT 360?
Ernest Arraya's colleagues at ALERT 360 include Cori Lair, Krista Dickover, Andy Doyle, Steven Quarles, and William Hyett.
How can I contact Ernest Arraya?
You can use AeroLeads to view verified contact signals for Ernest Arraya at ALERT 360, including work email, phone, and LinkedIn data when available.
What schools did Ernest Arraya attend?
Ernest Arraya studied at West Chester University Of Pennsylvania.
What skills is Ernest Arraya known for?
Ernest Arraya is listed with skills including Help Desk Implementations, Call Center Management, Customer Service, Salesforce.Com, Management, Account Management, Contract Negotiation, and Call Centers.
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