Bo Boateng Email & Phone Number

Columbus, Oh, Us

Dublin, Ohio, Us

Facilitate the onboarding and mentoring of junior and mid-level developers, instilling best development practices and nurturing their professional growth.Pioneered and executed processes to foster trust and collaboration between development teams and business stakeholders, facilitating smoother project communication and alignment.Spearheaded the creation of career growth pathways for junior and mid-level developers by establishing mentorship connections with seasoned senior developers, promoting skill enhancement and career advancement.Conduct thorough research and evaluation of software products and technologies, enabling informed decision-making regarding software development tools and frameworks.

Provided visionary leadership for the development team, overseeing a multifunctional group of technical professionals and consistently aligning their efforts with organizational goals.Implemented a robust mentorship program, guiding junior and mid-level developers in adopting best practices, enhancing their technical skills, and accelerating their career progression.Designed and implemented standardized activities and procedures related to software development and maintenance, streamlining workflows, and enhancing overall project efficiency.Directed the end-to-end software development lifecycle, encompassing design, testing, maintenance, and support of custom mobile and web applications, consistently meeting client requirements.Gather comprehensive software requirements from clients and translated them into tailored applications, ensuring solutions align with customer needs and expectations.Established a structured process to guide bootcamp graduates in working on projects, helping them build a robust development portfolio, and facilitating their successful transition into the software development field.

Columbus, Ohio, Us

Code specific web and windows applications using .NET Core, XML, JSON, HTML/HTML5, JavaScript, SQL and additional languages to meet current business needs.• Learned to create and maintain Oracle OIC integrations and administration.• Maintain current web and windows applications and make necessary modifications with little supervision.• Perform SQL administrative tasks as needed.• Perform simple IIS administrative tasks as needed.• Work with consultants and temporary staff augmentation configurations on an “as-needed” basis.• Work closely with each division and applicable corporate departments to manage requests for work.• Perform other duties as needed.

Columbus, Ohio, Us

Columbus, Ohio, Us

Milwaukee, Wisconsin, Us

Develop ad-hoc programs that our call center reps. use to simplify they work day. Programs are usually writing in .ahk and ruby.

Columbus, Oh, Us

perform first-level diagnosis and troubleshooting support to end-users and customers. Worked under minimal supervision, received calls and inquiries, provided support in accordance with established processes and document incidents and remedies. Also escalate complex incidents to second-level support personnel.

Columbus, Ohio, Us

 Deliver consistently excellent customer service over the phone and in writing. Support consultants through back-office administration, client administration, and marketing support. Navigate multiple systems and apply customer service and direct sales expertise in order to provide accurate and timely delivery of Thirty-One products. Answered our technical tickets through our SharePoint Help Desk Queue.  Managed all the help desk related operations in a project network atmosphere Built and managed our help desk, made sure that we had right people and that accurate information was giving at a timely manner.  Built Dashboard for new supervisors to be able to view and accurately assess what a rep was doing and their production. Took over 40 Call and emails from rep and customer with technical issues.

Education record

High School, College Prep