Responsibilities;• Uphold and promote the organization's vision, mission, and strategic direction.• Serve as the primary liaison between the board of directors and the organization’s staff.• Ensure the implementation of board policies and decisions and participate in strategic planning and policy development.• Recruit, hire, and supervise senior staff and other key personnel. • Oversee the planning, implementation, and evaluation of the organization's programs and services. • Manage daily operations and ensure compliance with legal, regulatory, and funding requirements.• Develop and oversee the organization’s budget to ensure financial stability and sustainability.• Provide regular and ensure transparency and accountability in financial matters.• Develop and implement a comprehensive fundraising plan to secure financial support from donors, grants, and other sources.• Cultivate and maintain relationships with major donors, sponsors, and funding agencies. • Oversee grant writing, submission, and reporting and ensure compliance with grant requirements and objectives.• Act as the primary spokesperson for the organization and represent the NGO at public events, conferences, and meetings.• Build and maintain relationships with key stakeholders, including government agencies, partner organizations, and community groups.• Advocate for the organization’s mission and goals at local, national, and international levels to influence public policy and promote social change.• Identify opportunities for growth and development and foster innovation and adaptability within the organization.• Ensure adherence to legal, ethical, and regulatory standards and maintain the organization’s accreditation and certifications as required.• Foster effective communication within the organization and ensure staff and volunteers are informed and engaged.

Kilifi-Mariakani Water & Sewerage Company Is a Water Utility Company based in Kilifi County in the Coast region of Kenya. As the Commercial and Business Development Manager, I am responsible for all the Commercial and Business Development Activities in the entire Organisation, reporting to the Managing Director.Ensure provision of timely and high-quality customer services that meet or exceed their expectations, Develop and implement systems for positive customer relations management, Manage and supervise commercial aspects of the company, and Promote new ideas and business solutions that result in extended service to existing and new clients, Develop long-term business strategies and operational plans that reflect the long-term goals and priorities, Ensure provision of a comprehensive company information system, including an up-to-date customer database to achieve the overall company revenue objective, Ensure timely, complete, and accurate meter reading and billing of services and subsequent revenue collection, Carrying out customer surveys and proposing improvements arising from feedback received, Develop departmental policies and procedures and action plans in line with overall company mission and objectives, Receive daily reports on billing queries from zones and investigate and ensure necessary database changes are made, Communicate feedback to customers’ resolution of queries, and, investigate results of customer disputed bills and meter testing results are done as promptly as possible.

• In charge of the overall management of all operations of the club and report to the Main Management Committee.• Club Secretary and Secretary to the Main Committee and all key sub-committees of the Main Committee.• Give strategic direction to the management of the Club and to all the human resources of the Club.• Responsible for recruitment, objective formulation and performance tracking for all the Club’s Human Resources.• Responsible for the financial performance and prudent financial management of the Club operations. • Responsible for all stakeholder management within and without the Club.• Responsible for the execution of all Clubs projects and ensure adherence to budgets and timelines.• Responsible for all communication to members and stakeholders of the Club.

• Plan, maximize resources and deliver cost effective, efficient support services to the members of the club by making optimum use of modern technology.• Have executive responsibility for running the administration of the club and its premises within the framework of the Board’s policies, documented procedures, business plans and approved budgets.• Overall responsibility for full and part-time staff, recruitment, management, motivation, training and (where necessary) dismissal of all staffs.• Ensure that the catering and club professional’s franchisee contracts are reviewed, amended or up-dated as necessary.• Promoting the club via interaction with corporate companies and other promotional agencies to ensure the club maximizes its profile to the general media and potential visitors.

My job purpose was to translate policies originating from the Management Board which represent members’ interests and to ensure proper implementation of such policies/directives with the main objective of providing services and to maximise profits to meet the expectations of the members through effective and efficient use of all available resources.Key Duties• As the General Manager I was responsible for the overall management of the entire club's operations and report to the Board of Management of the Club.• Advise the board on matters related to employee relations, benefits, welfare, health, safety and grievances.• Oversee all financial management of the club.• I was the Secretary to the board and carried out all administrative duties.• In charge of all golfing correspondences with sponsors and execute all golf tournaments in the club.• In charge of Customer service and relationship management with all the stakeholders in the club.• Advise the board on efficient management of all material, financial and human resources of the club.• Answerable to the Board of MAnagement on matters related to members rights, privileges and complaints.

Leisure Lodge Beach & Golf Resort is a world class 5 Star Resort which is ISO certified, on Kenya's south coast with a championship golf course, offering a choice of first class accommodations, entertainment and recreational facilities to suit the most discerning guests.As Golf Manager I was responsible for the overall management of the golf course, the club house, restaurant and bars, sales and marketing and daily operations of the leisure golf club. The most beautiful golf course in East Africa, offers a standard of care and maintenance that will satisfy your demands at any time on 300 days of sunshine throughout the year. The courses designed by Tommy Fjastad are characterized by rolling fairways, 88 challenging bunkers, appealing water features and impeccable greens. The 18 hole golf course offer panoramas of tropical impressions, it will inspire you by their beauty, and challenges players to improve their level of play. The full size driving range has a chipping green, a putting green and a bunker for practice. Golf professionals have a well-stocked Pro Shop and the Club House has all facilities including food, beverages, and changing rooms.

Nyeri Club is the second oldest golf club in Kenya.The Club was started by Reggie McClure and G. Sandbach Baker in 1910. The first nine-holes were laid at about the same year. The course was extended to eighteen holes in 1934. This difficult mountainous course offers exquisite scenery (Mt Kenya can be seen from the 6th tee). Well hunkered greens, deep roughs and very tall evergreens plus a stream and a valley all contribute to make it a tough course. Venue for golf tournaments such as The Pan Africa Club and The Kibaki Cup.Nyeri Club is proud to have H.E. The President Mwai Kibaki as its member and Patron. As the Club Manager i was responsible for:-• Overall management of the club's activities and functions in accordance with the strategies and operations of the Board of Directors.• Ensuring appropriate control and monitoring mechanisms are in place for management of financial and operational affairs of the club.• Organizing and managing the human and physical resources of the club.• Managing member's requirements, including service delivery, and ensuring maintenance of highest standards of Food and beverage service.• Coordinating all clubs development projects.• Submitting detailed reports to the Committee/ Board of Directors on a regular and continuous basis, namely at least once a month and not later than seven days before the monthly committee meetings on each and every department or aspect of the club.• Budgeting and budgetary control for the club.• Club’s website management.

• Oversee general operations of the club house• Oversee food and beverage service to members• Ensure the clubhouse rules and regulations are followed by all members• Supervision of all food and beverage service team• Guide, develop, reprimand and recommend for disciplinary action or promotion in line with performance.

• Effective collection of own portfolio.• Effective supervision of collection team and accredited agents to achieve the desired DCI.• Preparing reports and forwarding to the Head, Credit Management Services.• Recommending accounts to be transferred to trace by HOD-CMS.• Collecting of files from clients.• Ensured that the agreed SLAs with clients are observed and met.• In charge of all Business Information Reports in the region.• In charge of all Business Development comprising of effective marketing and brand building.• Overall branch management and daily supervision of all coast region staff.

• Involved in Business Development and Sale of Credit Management Services.• Prospecting for new businesses and closing various deals.• Preparing and making various presentations to clients on our products.• Budgeting for the marketing activities• Preparation of market progress reports.• Preparation of marketing finance reports.• Expansion of company portfolio.• Data collection for due diligence reports.• Business information reporting.• Maintain and give account of all office activities

• Ensure standards of operations are followed always with no compromise.• Make training programmes and conduct trainings as per agreed twice per month minimum standard.• Plan duty rotas, offs and annual leaves.• Guide, develop, reprimand and recommend for disciplinary action or promotion in line with performance.• Participate and play a leading role with the catering officer in appraising all service crew under me twice a year.• Ensure all are motivated to perform at their very best.• Report and record any passenger complements or complaints for further action by the catering officer.• Seek passenger feed back on meals and service.• Ensure equipments are handled with care.• Train all under me on sales strategies to maximize sales at all times. • Ensure all activities of promotion are carried out.