Ernest Cochran Email and Phone Number

•Responsible for the development of managers •Evaluates the impact and effectiveness of ongoing training of managers within the division•Monitors the daily, weekly, and monthly overall achievement of enrollment and admissions budgets•Ensures timely completion of employees’ performance appraisals. Assists in the structure, documentation and implementation of Admissions Department organizational processes/procedures•Ensures consistent operation of team of admissions advisors in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies standards and requirements•Proficiently knowledgeable of all State, Federal and Accrediting Agencies relating to student recruitment and admission. Ensures compliance to same•Takes responsibility to develop Admissions personnel through formal succession planning, enabling employees to develop and reach for internal and AIU promotion opportunities•Manages to all of the schools policies, procedures, integrity, and ethical standards•Coordinates training meetings for the site specific Admissions staff to increase advisor productivity and improve Admissions processes•Leads by example and achieves goals through the consistent application of effective leadership skills, including: coaching and mentoring team members, providing timely, constructive feedback which promotes problem solving and fosters mutual respect, expanding capabilities by helping others work through challenges supporting employee morale by recognizing and reinforcing positive behaviors•Contributes to decision-making, institutional effectiveness and strategic planning •Develops reports utilizing survey and assessments for data gathering, and share with appropriate staff

•Supports Campus President and Directors of Admissions to include: admissions training according to departmental standards and guidelines, setting expectations of performance, managing the employee performance process, developing and motivating staff•In partnership with assigned Campus President, coaches and mentors Directors of Admissions and supports the performance management process•Assists Campus President in managing enrollments, starts, and other admissions targets to meet or exceed expected activity levels•Monitors daily, weekly and monthly reports to ensure that all leads, appointments, interviews and enrollments are accounted for and that start numbers are accurately reported •Reports enrollments and completion statistics to various parties•Interacts with Marketing and Campus President in developing creative strategies to maintain and/or increase lead flow; monitors lead flow •Coordinate with Campus President and Directors regularly for training the admissions staff in order to increase productivity and improve admissions processes•Ensure that Campus President and Directors understand and practice proper procedures for career ladders, employee retention plans, performance improvement plans, and employee terminations•Adapt, support, and reinforce the use of admissions automation tools at the school level for increasing productivity and streamlining efficiency •Bridge the gap between program knowledge and admissions staff understanding of program offerings and opportunity

•Oversees the student admissions process, manages Director of Admissions, provides direction, and resource support to ensure admissions process follows all regulatory guidelines•Reviews, plans and monitors productivity of Directors of Admissions•Verifies managers have documented observations of their advisors on file monthly, meeting the standards set by the university•Fosters a positive work environment through proactive communications; facilitates communication between employees, schools, staff, and students•Ensures Directors are utilizing their management and performance coaching training and delivering balanced feedback to advisors•Leverages shared services and other support departments to improve the student experience•Accountable for maintaining budgeted staffing levels through proactive hiring and effective forecasting of employee separations•Accountable for the talent management and development of team, builds bench strength at all levels•Partners with human resources to handle ER concerns in a timely professional manner•Responsible to identify positive and negative trends, collaborates with senior admissions leadership to build plans for improvement•Stretch goals will be assigned to this position to develop skills necessary for improvement or to address blind spots•Assumes responsibility of division in absence of National Director

•Assists in the implementation of Admissions Department organizational processes/procedures•Ensures consistent operation of team of admissions advisors in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies’ standards and requirements•Proficiently knowledgeable of all State, Federal and Accrediting Agencies relating to student recruitment and admission•Provides management accurate daily performance reports related to recruitment program effectiveness and future start populations•Ensures adequate checks and balances in Admissions process to prevent unrealistic expectations of prospective students in regards to their course or end objective•Assists in hiring staff and training, supervising, and replacing staff as needed to ensure qualitative and quantitative objectives are achieved in the Admissions process•Monitors the application process from identifying a prospective student until the start of the student•Enforces training and the regular and consistent use of: phone scripts, student interviewing questionnaire, telephone techniques, product knowledge, internal and external customer relations training•Manages to all of the schools policies, procedures, integrity, and ethical standards•Connects individual contributions with organizational and departmental goals to develop team commitment and motivate tem members•Contributes to decision-making, institutional effectiveness and strategic planning