Ernest Cook Email & Phone Number

Ernest Cook is a Business System Analyst at The Busch Group. Colleagues describe them as "Ernest was one of my first new hires when I was asked to build a customer service department for Vacasa. He started as a Sr. Specialist taking guest escalation phone calls. He quickly demonstrated a wide skill set, and was a natural peer leader. He promoted to Team Lead and managed a team of 12-18 agents and Sr. Specialists. He was on his way to promoting to a Sr. Lead position when he adjusted his career path and moved to the IT department, where he was an integral part of our Production Support Team. This team had the responsibility of maintaining our legacy property management platforms, sunsetting products as we built new architecture, and troubleshooting just about anything you can imagine. The remarkable thing about Ernest is his combination of high technical proficiency and curiosity to always be learning new skills, matched with a true service leadership management style. Ernest is a very rare package and has the ability to immediately have a positive impact on any team is he a part of, or is leading. I would plug Ernest into almost any role and trust that he would quickly be successful and out perform expectations." and "I have enjoyed working closely with Ernest Cook for the past 2 years! . Ernest is an exceptional IT Tech Lead with deep knowledge of how Monlith and Microservice work and how to find the best solution. As my manager, he was one of the best people to work with, always giving tips on improving your skills with the system we used on Vacasa. Thanks for everything Ernest!"