Installation and Engineering – Principle Unified Communications\VoIP Engineer and Telecommunications team lead. Hands-on responsibility for design, installation, administration, maintenance, upgrades and lifecycle management of a 4000 user Cisco Call Manager 14.0.1 and Unity Connection 14.0.1, Cisco ISR4400 series Gateways/Routers, VG450 and VG320 Analog Gateways/Routers, InformaCast, Cisco Emergency Responder, VMware and Secure Logix ETM voice firewall. Project Manager, Team Lead and Lead Engineer for the NASA Langley Research Center (LaRC) migration to Cisco Unified Computing System (UCS) from Avaya CS1000M 7.5 Time Division Multiplexing (TDM)/ Voice over Internet Protocol (VoIP). Project Management – Responsible for managing large projects such as Nortel CS1000 TDM to Cisco Unified Communication Manager 14.0.1 4000 User migration with Cisco Unity Connection, Cisco IMP and CER. SIP Integrations and Least Cost Routing (LCR) configurations.Presentations- Responsible for composing and presenting Microsoft Power Point Key Decision Point (KDP), Critical Design Review (CDR), Test Readiness Review (TRR) and Operational Readiness Reviews (ORR) presentations to Government Points of Contacts (POC) to gain civil servant approval to proceed with proposed projects Technical writing- Step by step end user and Unified Communications technician configuration guides for Unified Communications implementations, drafting of Configuration, Disaster Recovery and Continuity of Operations (COOP) PlansLeadership – Team Lead responsible for managing day-to-day activities of 3 senior Telecommunications techniciansServer Operations- Patching, Application and Operating System upgrades, VMware host and clients, continuous monitoring, system backup and restoration and lifecycle management.Information System Security Engineer (ISSE) - IT Security compliance mitigation via POAMs and RBDs, Contingency Plans, Satisfying Security Controls for Authorization to Operate

Nortel/Avaya Telecom Subject Matter Expert (SME) / National Aeronautics and Space Administration (NASA)Technical writingAvaya Notification Solution - Reverse 911 system IUP Nortel/Avaya Contact Center 6 Call Center IUPUnified Communications Desktop messaging Wrote initial proposal and statement of workComposed customized training documentation.Composed and conducted IT Project Life Cycle ReviewsKDP-A Key Decision PointCDR - Critical Design ReviewTRR - Test Readiness ReviewORR – Operational Readiness ReviewProject Management:Voice over IP Nortel/Avaya 2050 soft-phone ImplementationUnified Communications Nortel/Avaya Desktop Messaging Avaya Notification Solution (ANS) Reverse 911 emergency Notification Solution (1st ANS 1.1.6 implementation with CS1000M in United States and largest deployment of ANS system to date)Technical lead for NASA Wrote and submitted Firewall RulesHosted weekly status meetingsPresented Gate Reviews (Power Point Presentations) to gain Civil Servant approval to move forward with project ImplementationComposed MS Project detailed Project PlanDesigned and Proposed Solution deployment strategies Managed all aspects of project Technical and EngineeringTelecom Technical Lead and Subject Matter ExpertAdministration and Maintenance of 5500 user CS1000M 6.0 PBX with Nortel/Avaya server based applicationsUpgraded system to 6.0 from 5.5CS1000M with IP and Soft-phone users6 Signalling ServersPrimary and Alternate Signaling ServersPrimary and Alternate NRS Signaling Servers18 Media Cards (MC32)Contact Center 6.0 (Windows 2003 Server)Telephony Manager 3.1 (Windows 2003 Server)Call Pilot 4.0 (Windows 2003 Server)My Call PilotCall Pilot ReporterMCS5100 (Windows 2003 Server)Avaya Notification Solution 1.1.6 (Linux Red Hat)Training of LaRC Telecom maintenance team in regard the CS1000M server based and TDM applications, features and architecture.

•Nortel/Avaya Support and Sales Engineer / Engineering Manager FAA VTS •Managing engineering team consisting of (3) Avaya engineers, (1) Conference bridge engineer (1) Document Specialist (AutoCAD).•Solely designed all Nortel solutions. I personally work with NNEC and Order Pro to design Nortel solutions. •Project Management, Configuration, Installation and Engineering of Nation Wide Implementations: •Call pilot 4.0- 5.0 •OTM 2.2-3.2•Symposium 5.0 •11C-81C Succession 3.0 – CS1000 6.0 •Succession 1000M VoIP solutions•Composing Gantt chart Project Plans. •Writing technical documents and procedures in conjunction with the contract Program Manager.•Performing remote diagnostics and remote moves, adds and changes on Nortel PBX equipment •Day-to-Day maintenance of local Dual Cabinet option CS1000 4.0 Cabinet , OTM 3.0, Call Pilot 2.01 rel. 4.0, Symposium Call Server 5.0•Administrator IRIS-n-Gen•Configuring Nortel Solutions with Nortel Networks Enterprise Configuration (EC) Tools and Order Pro. •Installing Succession 4.0 PBX systems in the Washington, DC Metro area.•Installing Succession 4.0/4.5 VoIP solutions with i2004 and i2050 sets. •Upgrade of Meridian Mail systems to Rls 13. with implementation of Network Messaging Service (NMS).•Design and Implementation of RSIS LAB CS1000M 4.5 Single Group PBX w/ OTM 3.0, Call Pilot 4.0, VoWireless, VoIP, and NetIQ Vivinet assessor (VoIP)•Designed, Project Managed and Installed (1) CS1000S chassis at IAD airport (VoIP)•Designed, Project Managed (2) CS1000E 5.5 systems with TM 3.2 and Call Pilot 4.0 for FAA in Atlanta, GA.•Designed, Project Managed (1) CS1000E 5.5 system with TM 3.2 and Call Pilot 4.0 for FAA in Miramar,•Designed, Project Managed and Installed multi node H.323 network in FAA Southern Region (ASO)•Designed, Project Managed, and Installed line side Voice over IP solution at William J Hughes Technical Center/New Jersey International Airport (ACY)

Overseeing all upgrades and installations of Avaya CS1K systems and adjuncts

•Project Manager and Lead Technician for all NEC installations and upgrades•Project Manager and Lead Technician Northern Telecom PBX options 11C – 81C•Installed and Maintained Northern Telecom North Star key system units•Installed and Maintained Meridian Mail and Call Pilot voice mail servers•Installed and Maintained Symposium Call centers•Installed and Maintained NEC 2400 IMX PBX systems•Installed and Maintained NEC 2000 IVS and 2000 IVS2 PBXs•Installed and Maintained NEC Elite key system units with Elite Mail•Installed and Maintained NEC AD40 voice mail servers•Installed and Maintained Octel 250 and 350 voice mail servers•Installed and Maintained digital announcement equipment, ISDN T-1s, CSUs. Etc•Tested station cable, extended T-1s, and general building wiring

•Installed and Maintained Northern Telecom PBX options 11C, 51C, 61C and 81C.•Performed Meridian mail upgrades, option core upgrades to options 61C and 81C•Installed NEC 2000 PBX switches•Maintained NEC. 2400 at NBC Towers with Navigator •Installed and Maintained Octel 250 and 350 voice mail servers•Installed and Maintained digital announcement equipment, ISDN T-1s, CSUs. Etc•Pulled and tested station cable, extended T-1s, and general building wiring