Ernest Hendrix Email & Phone Number

Cary, Nc

Raleigh-Durham, North Carolina Area

- Manage a team of 10+ Loan Verification Analysts within the mortgage bankruptcy noticing process- Organize, distribute, and monitor high volume daily work inventory; implementing efficient strategies to ensure individual and team goals are met or exceeded.- Promote a diverse and inclusive culture and comfortable work environment- Recruit and develop talented driven team members- Gather, assess, and present weekly business unit performance data in monthly and quarterly business review meetings- Facilitate periodic meetings in both individual and team settings- Effectively manage additional priorities while maintaining performance standards and meeting timeframes and deadlines

Raleigh-Durham, North Carolina Area

- Assist leadership in driving team performance- Act as team lead in bankruptcy noticing process- Review and analyze mortgage loans to understand the details around payment and loan modification terms- Review, validate, sign, and electronically file mortgage documents with federal bankruptcy courts related to chapter 13 cases- Consistently exceeded or met performance goals around production and quality- Key contributor in the development of processes and procedures

Raleigh-Durham, North Carolina Area

- Review and analyze mortgage loans to understand the details around payment and loan modification terms- Review, validate, sign, and electronically file mortgage documents with federal bankruptcy courts related to chapter 13 cases- Consistently exceeded or met performance goals around production and quality- Key contributor in the development of processes and procedures

Raleigh-Durham, North Carolina Area

- Review and analyze mortgage loans to understand the details around payment and loan modification terms- Assist customers in the mortgage loan modification process by providing excellent customer service- Gather and review customer income/expense information for purposes of providing mortgage payment assistance through loan modifications- Consistently exceeded or met performance goals around calls and customer service- Key contributor in the development of processes and procedures