Ernest Lesniewski Email & Phone Number

Loughton, GB

• Partnering with key stakeholders in the business to standardize customer-facing/customer affecting processes.
• Ensuring new products are vetted from the customers’ perspective in the requirements phase.
• Identifying and resolving product enablement issues early in the product lifecycle.
• Understanding, planning, managing and operationalizing new products and features.
• Facilitating a smooth customer experience from enablement after sale to aiding in the renewal.
• Mapping… Show more

• Driving retention for 4500+ customers by overseeing product adoption and engagement.
• Leading and mentoring a team of Customer Success Executives, driving high performance through measured KPIs.
• Managing projects across multiple teams, liaising with key stakeholders across the business to deliver solutions.
• Product testing, development and integration into the existing workflows, ensuring that the complexity of the customer base is accounted for.
• Gathering and managing… Show more
• Gathering and managing customer feedback to improve existing services. Show less

• Holding onboarding calls with new customers ensuring they understand product features and capabilities
• Building and maintaining strong relationships with customers, acting as their primary point of contact and advocate within Chambers and Partners
• Managing client submitted web content.
• Collating invoicing information.
• Managing the internal company database.
• Coordinating the ordering, manufacturing and worldwide distribution process for bespoke ranking trophies -… Show more

London Area, United Kingdom

• Spearheading the introduction of a new ordering system to a major supermarket store, improving availability without interruptions to daily operations.
• Managing ordering system readjustment across over 20,000 lines of stock.
• Liaising between the stores, head office buying/merchandising teams and external suppliers to ensure clear delivery chain to the store.
• Ensuring the completion of legal requirements.
• Carrying out periodical range reviews, promotional and seasonal… Show more
• Carrying out periodical range reviews, promotional and seasonal merchandising changeovers.

London

• Overseeing daily operations and maintaining company standards.
• Overseeing teams of up to 50, interviewing and training new starters as well as developing existing staff members.
• Carrying out the store's cash office and banking duties.
• Ensuring the completion of legal requirements.
• Managing sales KPIs.
• Managing the team’s customer service through leading by example and customer feedback reports.

London, United Kingdom

• First point of contact between members and the union
• Answering phones and responding to queries
• Processing membership, loan and bank transfer forms
• Updating members' database
• Forwarding relevant issues to correct union departments
• Booking appointments

London, United Kingdom

• Booking shooting locations
• Planning the shooting budget
• Organising the casting process
• Creating and overseeing the on-shoot schedule
• Overseeing communication both on set and between the set and the production office
• Overseeing the day to day running of film crews of up to 30