Ernest Nathan Handrijono Email & Phone Number

Jakarta, Indonesia

Marina Del Rey, California, United States

• Solution-selling fraud prevention, risk, number validation, and CPaaS services to enterprises across APAC. Become the subject matter expert in these categories.
• Part of Go-To-Market team, entrusted with finding ground in the market, formulating sales strategy and product approach.
• Author and maintain local presales collaterals.
• Conduct RFPs, POCs, and product demos to prospects.

Singapore

• Partner with the Sales Team to introduce SHIELD's products and solutions to notable fast-growing and enterprise prospects in APAC
• Develop an understanding of the prospect's needs and design high-quality presentations that meet their requirements
• Author comprehensive business and technical collateral fit for every known prospect case and internal reference
• Provide support to the Partner ecosystems in creating a best fit solution for prospects and existing clients
• Bridge communications and expectations between teams to ensure that deals are closed and maintained in the right way

Jakarta, Indonesia

• Design and provide data, remittance, and payroll solutions to prospective clients. Identify target risks.
• Assist clients with integration process for web, mobile, and other implementations. Resolve technical issues or requests.
• Ensure client success by monitoring product usage.
• Lead and execute process improvement initiatives for Brick operations.
• Coordinate/strategize with product and engineering teams to improve Brick products.
• Provide pre-sales and post-sales support for sales team.

Jakarta, Indonesia

• Improved CS experience through efficient tooling, CSAT, and chatbot development.
• Answered to customer's needs, ticketing, and escalation using Zendesk and supporting apps.
• Provided general (scope & use case) and technical (flow & API) explanations on fintech products. Assisted merchant onboardings.
• Collaborated effectively with product, sales, finance, and merchant teams to solve intricate issues and communicate incidents.
• First-hand sales-like experience.

Semarang, Central Java, Indonesia

• Nationally accredited debate adjudicator for AP and BP
• Managed the committees, adjudicators, and event execution as chief adjudicator for Dinus Fest Debating Competition 2022
• Assessed and provided feedback for participants in numerous provincial to national-scale highschool and university-level competitions.
• Keynote speaker for debate workshops in reputable universities

• Developed SaaS solutions to better manage and promote compliance for large-scale international companies (e.g Qatar Airways, AUS health gov, John Holland, etc.)
• Developed, fixed, and improved automated testing
• Secured potential vulnerabilities in system and endpoints
• Active involvement in DevOps solutions (AWS & GCP). Designed and implemented a disaster recovery plan.
• Developed ERP SaaS web app for with features such as subsidiaries, warehouses, products, stock movements, fund wallets, and sales system.

Central Java, Indonesia

• React js Front-end
• Developed POS SaaS web app to assist in inventory, sales, and order management for food vendors and culinary SMEs
• Developed a simple ordering form website for client offering courier services

Bachelor'S Degree, Computer Science, 3.86 / 4

Activities and Societies: Debate Team, IT Business TeamUndergraduate thesis on data security and concealment using LSB-AES Stegocrypt.

Education record

Activities and Societies: Debate TeamAcceleration Program (2 years)