Ernest Owen Email & Phone Number

Virginia Beach, VA, US

Dubai, United Arab Emirates

Djibouti, Djibouti

DLA Distribution Djibouti Africa (DDDA)Camp Lemonnier

Busan, South Korea

DLA Distribution Busan Korea (DDBK)

United States

• Reporting to the Program Manager, leading project-based teams of up to 60, responsible for ensuring all contractual agreements are met in line with agreed objectives whilst ensuring all Organisational SLA’s and KPI’s.
• Successfully developed, created, and implemented the operational KPIs including operational metrics, procurements metrics etc.
• Managing the team through coaching, mentoring, and training to significantly improve operational efficiency and savings, examples include:o Increased inventory accuracy from 95% to 97.4%
• Ensured project and contractual deadlines were met through leading the recruitment and training of 50 staff during the global pandemic.
• Led the team to consistently meet KPI’s including times with new untrained staff.
• Designed and facilitated training sessions to upskill 8 staff on the Theatre Consolidation and Shipping Process (Distribution Depot in Okinawa Japan) in half the allocated time (3 months as opposed to 6 months).

Djibouti

• Reported to the Program Manager, managed the complete operations for the DLA warehouse, SSA warehouse (Army Supply Warehouse), Central Receiving Point(CRP), Theater Consolidation and Shipping Point (TCSP) and Material.
• Introduced initiatives to improve communication with local government customers thereby increasing customer satisfaction.
• Designed and facilitated the onboarding and training of 24 team members on internal operational procedures ensuring all KPI’s were met.
• Analysed and led the continuous improvement in processes through the introduction of industry best procedures and ensuring compliance with Government regulations:o Created and rolled out a SOP decreasing the time taken.
• Project managed the completion of a USD1m re-warehousing initiative in two months – improving overall capacity by 25% and a 36% increase in locations.
• Identified and led the stakeholder approvals to implement a strategic change to use surface transport for low priority goods – saving USD300,000 in 2019.

Bahrain

• Reported to the Site Manager, responsible for the ESOC, Inventory, Customer Service, Quality Control and Contract Compliance at the Bahrain Distribution Centre, through leading and managing a team of 5. Accountable for.
• Designed, developed and led the implementation of the quality control plan, including leading the continuous improvement in procedures to enhance productivity.
• Oversaw the annual quality control audits for the depot – consistently reducing the error margins.
• Developed and spearheaded the introduction of a cyclic inventory program leading to a 100% accountable annual inventory.
• Reduced the shipment numbers and receiving discrepancies by 15% through the creation and roll out of a Quality Control Plan.
• Contributed to organisational succession planning with the mentoring and training of 2 junior employees.

Jacksonville, Florida Area

Reported to the Operations Manager, responsible for the complete management of 403k SF of warehouse space with 100k line items. Leading and managing a team of 32 and ensuring all KPI’s are met. Developing and implementing streamlined procedures and maintaining quality control objectives and production procedures maximising operational performance.

Jacksonville, Florida Area

Jacksonville, Florida Area

Jacksonville, Florida Area