Ernest Rios Iii Email & Phone Number

Addison, Texas, United States

• Act as the initial point of contact for IT support requests and inquiries from staff at Methodist Hospital for Surgery.• Installed, configured, and maintained software and hardware for computer and network systems to ensure seamless operations.• Diagnosed and effectively troubleshooted both software and hardware issues, minimizing downtime for users.• Provided timely support and assistance to users facing challenges with their computers and network devices.

Dallas, Texas, United States

Troubleshoot IT issues: Diagnosed and resolved complex technical problems for end-users, ensuring timely resolution and a high level of customer satisfaction.Software Deployment Specialist: Installed and configured software for end-users, streamlining workflows and increasing productivity.Empowered Support Team: Developed and delivered training programs, enabling Level I Helpdesk technicians to provide advanced support, including building Knowledge Bases for referral (Level II).Technology Infrastructure Architect (Co-contributor): Collaborated in the development of critical technology infrastructure for ADDC, O365, Firewall & VPN, enhancing network security and functionality.C-Suite Trusted IT Advisor: Provided exceptional white-glove service to C-suite executives, ensuring their technology needs were met promptly and efficiently during critical situations.Streamlined PC Deployment: Successfully procured, imaged, and re-imaged over 300 Windows PCs, expediting deployment and minimizing downtime.Project Management Leader: Led cross-departmental projects on campus, fostering collaboration and ensuring successful project completion.

Dallas-Fort Worth Metroplex

Plano, Texas, United States

Monitored systems for performance and availability, and responded to alerts and system error messages • Handled various customer/user requests regarding computer problems via phone calls, e-mail, and walk-in for over hundreds of end-users • Trouble short, diagnosed, and resolved SW/HW problems on various environments • Tracked SW and HW inventories • Tracked and Logged incident problems relating to computer hardware and software, and networks, for resolution • Used Remedy Ticketing System to track customer requests • Microsoft office 365 administrator for clients

Richardson, Texas, United States

Followed guidelines for global information security standards designed to prevent fraud through increased control of credit card data all while selling, quoting, and calculating premium rates for auto and other various insurance products to individuals using proprietary software and customer relationship management software.Through the use and experience with Microsoft Office Suite I Developed excel spreadsheets and other resources to aid in the sales departments tracking of monthly goals, which was implemented floor wide and saw an increase of productivity and sales growth.Demonstrating the technical features and benefits of our products mobile application.

Dallas, Texas, United States

Coordinated with the business owner to transition and implement PTS-certified equipment and P2PE encryption to the business payment model using a SaaS, which in turn increased YoY revenue by 10%Brought the auto shop up to PCI DSS Merchant 4 complianceEstablished competitive quotes and a bonus program for repeat customers, Integrated an automotive intelligence software for the mechanics to have the most up-to-date repair information to boost auto mechanic productivity

Dallas, Texas, United States

Provided enhanced Tier 1 IT knowledge and comprehension to troubleshoot security systems issues for non-technical clients & field technicians through deskside support services.Linking to clients' computers via remote access for troubleshooting purposesResponded to technical support tickets.Assisted clients with general support for hardware, peripherals, network connections, and external software.Solved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.

Dallas, Texas, United States

Established SaaS for over 100 end users with the VISS (Verizon Internet Security Suite) to protect their computers, mobile devices, business data, and personal information from a wide array of online threatsLearned foundational networking and enhanced Internet Security concepts through hands-on training and troubleshooting technical issues in an experienced roleAssisted in the resolution of over 10,000+ inbound phone calls regarding Verizon Fios Internet, Phone, TV, Yahoo, and Online Security

Comptia Cysa+ Certification, Cybersecurity Analytics

Non-profit technical school that taught me and gave me an opportunity to earn the Cybersecurity Analyst Certification (CySA+), equipping.

High School Diploma